Safelite AutoGlass

Scheduled appointment online. It was a pretty simple process. Good automated communication throughout the process. They came to my home. Tech showed up on time and was done very quickly. They booked insurance seamlessly. Seems like a good experience, right? Those were the positives and if the end result was satisfactory I would be leaving a 5 star review. Sadly the result was not satisfactory. The damage was not repairable meaning that the windshield will now need to be replaced. Things that made this a less pleasant process was the multiple nagging to add new wipers. I was solicited for them when I made the appointment, on reminders of the appointment and by the tech. Enough, I don't need new wipers. Before the tech started the work he shared the littany of legal excuses to relieve them of any responsibility... "This process may damage the window further, we won't guarantee that your car will pass inspection, it may make things worse, new damage may develop" and yet I still went ahead. That is clearly my fault and inexperience. It would have been helpful if there was a person that did this regularly and could consult and say "in situations like this, you will be left with a slightly larger crack and you may want to consider replacing the windshield rather than paying to repair it". If only that person existed. Lastly, I hand washed my car today with this spring weather and found several scratches in the A-pillar. They will buff out I'm sure. It was just this carelessness that was the straw that broke the camel's back and prompted me to do this review. UPDATE: The local manager reached out to me in the interest of resolving my issue. I appreciated his attention and willingness to assist. We scheduled a replacement windshield which was damaged when I arrived so we needed to reschedule. Everything is replaced and functional. They did a good job replacing it. I do wish they would have used black adhesive rather than white adhesive to remount the dash camera. Pretty minor issue. I am updating my review to 4 starts from 2 because they did what they could to make things right.

The people I dealt with were very nice and helpful. That said , the overall experience was less than promised. First, when I showed up for my original appointment, I was told that the windshield replacement had not come in. A phone call would have saved me an unnecessary trip. I got a new appointment about a week later. I tried to call the office the day of the appointment to verify the windshield was in, and no one picked up. The windshield had come in. They took my car in, but no one explained what was to follow. After a bit, the pleasant tech came out and said that the replacement windshield has a scratch in it. I looked at it and rejected it. I was surprised they even offered me a defective product. Fortunately, they had another windshield that was not defective and they installed it. They must have been rushed for time because of the hiccup in the schedule. There were streaks on the inside of the new windshield from a less than thorough cleaning of the glass. There were some small black particles on the dashboard that didn't get vacuumed up. And they did not clean the exterior glass all around as advertised. The new windshield is an improvement, but the experience was disappointing. They did install new windshield wipers at no charge as a peace offering.

I had my windshield replaced with safelite they were the cheapest I found and now I know why. After the windshield was replaced the technician called and said the clip on my driver's side broke they would order some and send it in the mail. Ok that's fine I dont mind replacing the clips. When I got home they left the gasket all over the car and in my driveway. They also disconnected my windshield washer fluid hose on passangers side. Then the first time I went to roll down my driver's side window the glass feel in the door. They also left my remote car starter hanging and never recounted. I still have not received the clips almost 3 weeks later. I called them about it they said they would come and fix at no change. The tech arrives at my house I get a call from safelite saying I owe $55 more I wrote them a check for what they quoted me and now they want $55 more? They never fixed any of the issues they canceled my appt with the tech in the driveway because I refused to pay they the extra $55. Would recommend staying clear of safelite and paying lil more to get it done right.

I made an appointment to have my windshield replaced, admittedly I was a whole 5 minutes late (for an all day drop off do whenever appointment) but then waited in line to check-in for over ten minutes. I am not mad about that, there was an older man trying to make an appointment that had been unable to do it online, I am happy to be patient. However, once I was able to check-in, they told me I was too late and would have to reschedule. “If it was like 5ish minutes it would have been fine but it’s 20” cool, I was here, I’ve been waiting in line, too bad for me.They are not the same company that I’ve used for years and I’m sure they are indifferent (especially since the manager didn’t come out of his office) to my business loss. I will happily be taking my car to a local business that has already accommodated a new appointment faster than Safelite could. I want to make a point that this was not the receptionists fault, she did an excellent job accommodating the gentleman that needed help and was unfortunately forced to be the messenger of something beyond her control.

I made an appointment to have a technician come and repair my windshield about a week out. I was then emailed day before and told they had no technician and moved it 4 to 5 days further out. I had a plan as I had a sticker appointment before then. There were time slots even earlier offered, so a week out should be no problem. I called and they said if I would drive the 40 minutes I could still get it done that day. So I said OK. They completed the work and left a mess on the dash. They promised to clean the outside glass, which they only did some. A week later I was washing the vehicle I noticed the sloppy sealant job they did as shown in the pictures attached. The windshield was a plain Jane model unlike what Portland Glass uses with the little jeeps and terrain on it. Portland Glass will match the price also, so lesson learned. Had I known beforehand that they don't keep their promised time I would have had it done somewhere else. This was my third time as a customer, but it might be my last due to missed promises and sloppy work.

Since most of my driving is done on highway, I knew it was just a matter of time before I, too, experience a damage to my windshield. It was only a small chip, but it bothered me enough that I had to get it repaired. I knew about Safelite from commercials, so I reached out to them. I set up an appointment online and the form was pretty straightforward. They took care of the insurance claims and I only had to pay my deductible. The work itself only took about 30 minutes (as promised) and the whole process started with a very friendly and welcoming receptionist. Since I did not have to replace my windshield, I declined their offer to replace my wiper blades. One thing that I remembered on my drive home was that I did not get a receipt and a copy of the work order. However, when I got home and checked my email, one was already their waiting for me. Just another example of how good their customer service is. Will definitely recommend!

Extremely disappointed that I scheduled this appointment and they were unable to complete my service on the day scheduled. They told me the glass was damaged so they couldn’t complete the service of replacing my windshield. I had to call them for an update because I did not hear anything regarding my vehicle until about 2pm for them to turn around and call me back to tell me this 30 minutes later. I truly wish I would have been made aware either the night before or earlier in the day. Due to poor communication and their inability to complete my services as scheduled I have chosen an alternate location to have my windshield replaced and they are able to get me in sooner than this location was able to reschedule me for.

It took 3 trips to Safelite in Portland, ME to get my windshield replaced. The reason I'm unhappy is that they called me back a third time because their system did not accept the data that they needed to bill my insurance company. That's their problem, not mine. 80 miles round trip, no offer of reimbursement even for gas, let alone the hours of my time, for their problem. Michael did apologize which is helpful but that's not enough for the inconvenience. The 1st 2 visits were due to bad weather, not Safelite's fault.

The place was okay A little bit of a long wait my appointment was at 8:30am and they didn't see my car till 9:15am had my insurance pay for a chip in my windshield and I paid for some new wipers the technician put my wiper blades on the wrong side on my vehicle had to switch them over from passenger side to driver's side wrong size... 67.00 for a pair of wiper blades. I'll probably get my own wiper blades next time Rain-X or Bosch for the price I paid for these. I give them three stars for their service.

Safelite was truly the best option for what I needed. There was a small hiccup with the type of windshield they ordered for me, but that was more on my end. But they apologized profusely for the inconvenience and made sure I was going to get what I needed and timely. They set up for a mobile technician (Benjamin) to come to my house and install my windshield in the driveway. It was so fast, and Ben was truly so professional and nice. I would highly recommend this location to anyone in the Portland area.