Safelite AutoGlass

While scheduling was quick and easy with insurance, this was a horrible company to choose for windshield replacement. I got my windshield replaced 4/29 after hail damage from a bad storm so there were two large cracks across my windshield. First, I found out that now my rain sensors and windshield wipers no longer work following the replacement unless I click them on and off each individual time my windshield needs to be cleared which is annoying particularly during spring storms… there’s no more timed/automatic wipes. Secondly, I don’t think it was sealed correctly. There is wind and water that now come through my windshield which could definitely cause bigger problems down the road. At this point having a cracked windshield would be better because at least it still did its job. I followed all the instructions, still haven’t gone through a car wash, didn’t even drive my car for a full 24 hours following the replacement just to make sure nothing would get messed up in the process, and I’ve reached out to customer service with no response back. It’s just incredibly frustrating and if you read this, you’re better off going to a different local shop to have your windshield replaced. **EDIT as of 11/23/24** Windshield wipers are STILL inoperable even after they “fixed” it again… if you have automatic wiper sensors DO NOT go here… started with two stars had to knock it down to one because this is actually insane. I’m going to bite the bullet and just take my car in to another shop to have them correctly fix it and pay for it myself because I refuse to waste more time with Safelite.

DO NOT TAKE YOUR CAR HERE. The pictures speak for themselves. It took 4 panes of glass to get an acceptable piece. Every piece of glass had horrible distortions in it. I've been extremely patient through the process of getting a decent piece of glass. I understand that they are at the mercy of their glass supplier. However, on the 4th replacement, the tech was visibly agitated about having to replace the glass again. The 4th replacement took only 21 minutes from pulling the car into the shop to pulling the car out of the shop. This is not enough time to do a quality job regardless of experience. On this 4th replacement, the tech used a metal scraper when removing the old window seal. He destroyed the paint around the window with the scraper. He even used the scraper on the 3rd brake light damaging it as well. Window sealant is also all over the backside of the headliner. When I confronted the tech, he denied even the possibility that it could have been him. I involved the manager, but she only accused me of trying to get a free paint job (this was never even suggested by me; I was only pointing out the damage done by her tech). When I complained to their corporate office, the shop in Manhattan claimed it was pre-existing damage. Pre-existing damage doesn't leave fresh paint shavings and raised paint around the scratches around the new window. Protect your vehicle. Don't go here. *Update 4/29/2025 - it has been 2 weeks since it was "forwarded to the field team." No one has contacted me.

When I saw my car for the first time after getting the new windshield replaced, I immediately noticed it looked different. I found the guy who worked on my car and asked him if he put the wrong size windshield on, he said no. I told him it looks different. Then I figured it out. The pieces that was on each side, thin strips was missing. The guy told me that’s how my car looked when I brought it in. I told him it did not look like that. He argued with me some more and lied to me each time. I went home and had some male friends look at it and they agreed that those thin strips are missing. Why did the SafeLite guy lie to me? So I took my car back in for a warranty appointment and this time I took a male friend with me. There was a different person there this time, the manager and she said the guy had to remove those strips in order to get the damaged windshield off and since they were 15 years old, they came off in pieces. My male friend agreed with her. I pointed out to her that the guy could have told me the truth instead of lying to me. I don’t understand why he felt he needed to lie to me, a female and a senior citizen. Him taking advantage of an old woman. It makes me wonder if those pieces came off in one piece and he sold them and that’s why he lied.Price assessmentReasonable price

Not sure why I even have expectations of professionalism these days. Safelite Manhattan was supposed to replace the rear window in my daughters car. Her back window was damaged and needed to be replaced. Filed the insurance claim, my daughter went and had the work done. Didn't think anything more of it until I drove the car home last night. The glare from the 3rd brake light was horrendous. Taping my brakes completely washed out any visibility through the back window. Got it home and inspected the 3rd brake light only to find it wasn't installed, it was just hanging on the window clips. Then I cut my hand on the glass left in the backseat and rear window shelf. Apparently Safelite didn't even do a passing vacuum job to clean up the broken glass. Installing a 3rd brake light isn't an easy proposition, but I figured out how it was supposed to be fitted and did the job myself. Cleaned up the broken glass myself, then cleaned my blood off the rear window, at which point I found that there was glue residue from the tape they used all around the window on the exterior. Had to use WD-40 to scrub it off. Absolute amateur hour.NegativeQuality, Professionalism

I recently had the pleasure of working with a Safelite auto glass repair technician, and I cannot express enough how impressed I was with their service. From the moment they arrived, their friendly demeanor put me at ease. They greeted me with a warm smile and were genuinely courteous throughout the entire process. What stood out the most was their professionalism. They took the time to explain the repair process in detail, answering all my questions with patience and expertise. It was clear that they were knowledgeable about their work and dedicated to providing the best service possible. The quality of the job they did was exceptional. My windshield looks fantastic, and I couldn’t have asked for a better repair. I truly appreciate the effort and care they put into their work. Overall, I highly recommend Safelite for any auto glass needs, and I will definitely be returning for any future services. Thank you for such a great experience!

Got a new windshield installed on my car by this location and Jaylen forgot to replace the nut holding the wiper arm to the motor. Not knowing this I turned the wipers on and they got all tangled and it stripped the post on the motor. Brought it to the location (because there is no way to call them and talk to a human, they actually have a system that hangs up on you if you refuse the automated system) and the guy there was shocked, very friendly and after trying to fix it with what he had, said he'd have his manager order a new wiper motor and arm to replace the damaged stuff. A 2-3 weeks go by and someone calls me to say the parts should be in the following week. It's been two weeks now and still no call about scheduling the repair. The folks are all real nice, but no one seems to know what is going on and my car is still broken. I'm about to file a claim in smalls claims court to resolve this if it's not fixed this week.

Outstanding Service from Safelite AutoGlass! Once again, Safelite AutoGlass exceeded our expectations! About a year ago, they expertly replaced the windshield on our 2016 F150, and we were thoroughly impressed with the technician’s knowledge, professionalism, and attention to detail. This past Monday, they returned to work on our 1999 F250, and the technician they sent was absolutely fantastic. He was friendly, knowledgeable, and took the time to answer all our questions, all while working quickly and meticulously. We truly appreciate their consistent quality and top-notch customer care. I wholeheartedly recommend Safelite AutoGlass to anyone in need of auto glass services — we’ll definitely be calling them again in the future!

Very disappointed in the customer service I received at this location. I was misinformed about what was needed for my warranty service which resulted in my having to bring my car in twice when it should have been taken care of the first time I was in. There was also a miscommunication about how long the service would take the 2nd time I came in so I had to pay out of pocket for transportation to work. I was not able to reach anyone at the local location to talk about my concerns, I was told by the Customer Care Team that the manager would contact me right away, but I have not received any contact in more than 48 hours.ServicesService not listedPrice assessmentNot sure

I have been trying to contact the Manhattan office since March! I can never get through to talk to a human. I had my windshield replaced last year and it leaks horribly. Water runs down on the inside of the windshield into my van! Why the hell isn’t a human able to answer a phone! Thank you for a response. But I don't need a no-cost follow up, I need the leak fixed and that requires talking to a human, not some BOT. Seriously, this is the worst customer service I've ever encountered. You have beaten Cox Communications for being the most anti-customer business I've ever dealt with, and that says a lot!

Bait and switch company - I should have read the reviews first. I was quoted $393. When I arrived they told me it would be over $650. UPDATE: To owner response. I have got about a dozen emails reminding me of the appointment. None of them said anything about the price changing. I posted the picture of the quote your website gave me. Clearly you have had this problem multiple times because the young lady working the front desk luckily asked me to confirm the price before starting. It would have been even worse if you did the work then pulled that junk. Fix your website if it is wrong!