Matt Luchterhand

Trust the bad reviews and look elsewhere! Took 4 different trips to get my windshield repaired properly. My vehicle had multiple chips from rock damage. On the first trip to Safelite I was told they couldn't repair the chips because they were too close together. Said I would need a whole new windshield. Completely understandable. I scheduled the next available appointment for windshield replacement which was weeks away. Second trip was for the windshield replacement on 2023-06-05. Finding a legal parking spot was a chore. Dropped off car around 9AM and they were done by 2PM. Picked up my vehicle shortly after 2PM and by by 6PM that evening the rear view mirror housing was falling off (two clips rattling around). Fair enough. Mistakes happen. Spent over an hour the morning of 2023-06-06 trying to get a hold of someone to report the problem. The phone # is not local and you are routed to Safelite's automated system. After several prompts they finally route you to the location. I was disconnected twice and hung up on once. Each time you have to restart the process. Finally got a hold of someone on my fourth call and was told to just swing by the shop to fix it. No problem. Drove to the shop immediately after the call. No parking available again! Found a temporary parking spot and a tech looked at the issue and the tech said an appointment would need to be scheduled to fix it. The next available appointment was 2023-06-14. Kind of a joke just to properly mount a couple clips for the rear view mirror housing. Employees were unapologetic. Final trip was on 2023-06-14. Finally got the issue properly addressed. To be fair this time the employee was apologetic. Overall a terrible experience. Poor workmanship. Terrible parking lot. Awful customer service. Lot of wasted time for me. I wrote to Safelite about my issues and was told someone would reach out to me about the issues. It has been a few weeks since then and no one has reached out. That is ultimately what prompted me to write this negative review. Do yourself a favor and go somewhere else.NegativeResponsiveness, Quality