Advantage Auto Glass & Trim Inc.

I would not recommend this shop to anyone!! If i could give 0 stars I would. They had my car for 2 weeks for what was supposed to be a 2-3 day job and my car wasn’t even fixed when I got it back. I called every couple of days to get an update and was continually told a different day that my car would be done. After about a week I was told that they could “put the sunroof back together and I could come get the car and bring it back.” I declined because I just wanted the sunroof fixed! After 2 weeks they finally told me that the guy who was supposed to do the job hadn’t been there and they didn’t know when he would actually be back so they wouldn’t be able to do the job. When I picked the car up it hadn’t been moved from the place that I originally parked it or worked on at all in the 2 weeks that it was there. I took it to the dealership and got the repair done and got the car back the same day I took it in for 1/4 of the price that this shop wanted to charge for their so called “premier work.” This place is a joke!!!!NegativePunctuality, Quality, ValueServicesService not listed

I called the company 2/2 about cost of replacing my tech windshield because of a large crack. They told me that by dropping off by 8a 2/3, they could have it replaced AND recalibrate the windshield (because of technology) by 430p that same day. During the repair, they discovered that one of their employees was out per COVID and had many orders to take care of. This is not told to me till 5 min after my call at 430p that "I was on my way" (they knew they were short staffed, yet the office didn't bother to check on the status of the recalibration earlier in the afternoon in order to let me know sooner so that I wouldn't be shocked as I was getting back via a coworker or make other arrangements). They offered that I could leave it another day or they offered to pick up at my work and bring it back. I stated that I would NOT prepay for the calibration portion till it was completed. When I got there, I was then told by the office personal and the owner/manager that would insist on the prepayment for a service that wasn't done. Because my voice was raised and frustrated, the owner/manager became involved with similar tone and stated that "his insurance wouldn't cover him transporting my vehicle without prepayment should something happen to/from my work". After we repeated our issues and lack of compromise or full understanding of my frustration from the lack of customer service, there was no offer of discount for inconvenience, lack of customer service (clarifying the new deadline because of short staff before 430p and before I called to state I was on my way so I could have made other arrangements beforehand) or even compensating for a Lyft/cab ride to go from my home to work and work to shop by offering a discount on either the windshield or calibration. Instead, I had to either accept prepaying for the calibration, bring it back another day (being without my car on another work day since they are not open on the weekend) or have it calibrated at the dealership (which they previously claimed they were "the only company that could recalibrate"). I chose the dealership to get away from this very poor customer service and lack of understanding of what could have/should have happened BEFORE 430p. During this whole ordeal, they never once told me when I should remove the tape on my windshield to ensure it is secure, when I could go through car wash, etc. I also discovered that their employees felt the need to go into my backseat (btw, this is a Jeep Cherokee) in order to replace a FRONT windshield. This was discovered when I noticed everything in my front seat (including money that was "tucked away"). I also discovered that their fee to recalibrate ($199) was drastically higher than dealership ($65). I will NEVER return to this company and would highly recommend that no one else do business with them.NegativeQuality, Professionalism, ValueServicesInstallation, Auto windshield replacement, Service not listed

Made an appointment for 1:30 and after because I would not have my husband's check due to the holiday season until after that time. The gentleman who installed my window was a very kind person as for the owner I cannot say the same. The technician finished his job early at another location asked if he could come I explain to him I did not have the money he said I could write a check I express to him I was not comfortable with that because I did not have the money in the bank. He had talked with the company and they said they would wait until Monday to put the check in the bank. Seeing as though it was late Friday. Probably would have been the scenario anyway so I do not feel like they were doing me any favors. I called later on that day and told them I would put cash in their Dropbox. We made a trip all the way to Lafayette and we're unable to cash my husband's check due to some unfortunate circumstances. I live an hour away from Lafayette was making a trip to my neurologist later that week asked if I could stop in at that time and just pay cash. Before I could take another breath I I was reprimanded and very disrespected by the owner who told me he did not like excuses I expressed to him the concern I had originally with writing a check. At this point the way the business has been handled and how disrespected I was I will not be using this company again and the owner was completely fine with that. I understand that he installed the window and he wanted his money but to be talked to and dogged like that was not acceptable. A simple no I'm sorry that doesn't work the check will be deposited at the end of today you need to make a trip over here to bring the cash in a kind way would have resolved the issue. But all of the other parts of that conversation did not need to happen. I did not need all of the extra reprimanding that he felt was necessary to give me. So for that reason I will be giving the lowest Stars possible. A word of advice just tell someone no. Like he had stated he does not like excuses it makes him angry well I don't need a lecture nor do I need to be degraded by a man. Thanks hope you have a merry christmas.

I had a leak in my truck windshield and I scheduled a day to get it repaired. The shop manager came out to inspect my truck and without even asking me where the leak was he said I would need a new fuse box and a new gem box . I explained to him that I was aware of the fuse box issues and I had already cleaned and repaired them . He said he would have to do 125.00 leak test on my truck and then call me with an estimate. So I scheduled another appointment, drove 40 miles to drop off the truck on a Thursday morning , I never heard anything back . That night it poured down rain , so I called to check on my truck , they said they had got busy and didn’t have time to look at the truck , so I ask them if they left my truck out in the rain all night and the shop guy said yes . I then went there to check and my husky floor mat was full of water ! When I ask him why he didn’t pull it in before the rain he said it didn’t matter because it already had a leak , and he was going to have to run more water on it to find the leak , I ask him if he covers the electronics and fuse box with plastic before he tests with water , he said no never ! I would probably have to replace them all anyway ! I told him to give me back my key . I drove three miles down the road and my transmission wouldn’t shift , my power windows weren’t working and my fan blower Motor was stuck on ! I made it to magic glass , they gave me a ride back to my other vehicle , then replaced and resealed my window while I waited and for $240.00 my leak was fixed ! It was my windshield just like I told the guy in the fist place . Now I had to drive my truck 40 miles home with the transmission slipping and the heater on hi trying to dry out the gem box . This was total negligence on there part . This idiot in charge of the shop could have cost me over a thousand dollars in repairs ! Stay away from that place !!!!! Completely unprofessional !!!!!NegativePunctuality, Professionalism

I wish I could choose 0 stars.... Had a 2 inch leak in the back window of my F150 so I brought it in. They charged a reasonable price and I got the truck back next day. All is great, right? WRONG. The following day it rained and we learned that there was now a leak along the ENTIRE top of rear window. Called and they promised to fix it again. I was given a managers number and told to drop it off on a Sunday night and someone would meet me there to pull it in and they would fix it first thing Monday morning. However, when we showed up at the agreed time, I was told to "throw the keys in the glove box" and leave the truck in their parking lot UNLOCKED OVERNIGHT! When I said I did not feel comfortable doing that I received a series of rude texts saying they "do it all the time." So the next day, dropping it off during normal business hours, I brought my truck back in for the third time. Picked it up that evening and, big surprise, it still leaks. When we picked it up, there were MUDDY FOOTPRINTS on my leather seats and on both doors. No attempt to even clean up had been made. There is major staining on the headliner due to the most recent leaking. This damage has been appraised at over $1000. So I originally brought my truck in with $100 worth of damage. Three weeks later, it still is not fixed and we have over $1000 worth of damage.

I have never done business with advantage nor will I EVER. Their website says they pride themselves in "superior customer service." Yet both times I have been there, I have seen nothing but disrespect. In my first visit, all I needed was some help finding a serial number on my sunroof. Simple right? No... I was asked by the owner, Tavis, "And why am I helping you with this?" I had a leaky sunroof, Not installed by them, But I just needed the serial number so I could look up warranty information. 2 minutes of looking for serial number, and 30 more of rudely telling me how much he hates Webasto brand sunroofs. Congrats... I don't like my leaky sunroof either. In my second visit, he obviously remembered me, because he told me how in my previous visit I had "stepped on his dick." Again I came in for a quote to fix my sunroof, he told me "I really don't want to work on it, but I am willing work with you." I said, "No, that's quite alright. I will gladly take it somewhere else with "superior customer service."" I've asked people around town about their experience with Tavis, and everybody says he's a jerk. Confirmed.

The service was complete trash not to mention the customer service that was received when calling or asking any questions. The lady at the front was stuck up in any kind of manner to dealing with customers. Asked to take the vehicle in at 10am, so got there at 10am, for a windshield sealant repair, was told it would be just after noon for a call back. Waited around until 1 before calling and was told they’ll call back with an update. An hour later still nothing.. so waited another 2 & 1/2 hours for them to call right before closing to say the vehicle was done. Was then politely asked about the service and was told there’s nothing they can do about it and told to leave. The girl at the front needs an attitude check and lessons on how to properly speak to customers. If I could give negative stars I would. If you want better service and prices you can’t beat, & all done in an extremely timely manner reach out to “Nichols Atuo Glass LLC” if advantage auto glass can’t have good customer service with their people or good service period then they won’t be receive my service either.

Quality work at a good price! I'm a repeat customer who was impressed and very pleased with interior leather work (and Andrea's excellent customer service!)and window tinting on a Honda Accord. Both were well done and have held up perfecty. I also have an older convertible that badly needed a new convertible top. I knew Tavis did convertible work from my earlier visit, so I decided to try him again - and I was not disappointed! After inspection of my car, Tavis made several phone calls for bids on a top, gave me a quote, and I scheduled the work. What impressed me most, was Tavis' commitment to quality work and detail. Tavis was not initially satisfied with how the top took, and asked for additional time to redo the work. He also replaced a key seal that I had missed, which made the top fit even better. Tavis and Andrea kept me informed on the status of the work the whole way. Great experience, great shop, great job, great people. I highly recommend them and they will be the first place I go for future work. Thanks for bringing new life to an old classic!

Thanks to the whole crew for going above and beyond to make my experience smooth and easy. Misty was a joy to speak with over the phone and made me feel confident when scheduling my appointment that I had made the right choice. I didn't catch the names of the service technicians who worked with me, but they were also great! I dropped my car off for my early 8:15 appointment which was just after they opened for the day. Their manager gave the group a morning pep talk in the lobby and then offered to have a technician take me home in my car so that I could skip the hassle of an Uber or Lyft. I took the extra time to talk with the tech about his day and job so far, as well as discuss the problems I was seeing with my vehicle. I'm sure they would have sent a tech to come pixk me up again if I'd asked, but I did decide to schedule a Lyft back. Very friendly and quick with their work, and gave a detailed invoice. I definitely recommend going to Advantage Auto Glass and Trim for your repairs and diagnostics!

I had talk to several people that morning, just to get a quote. I wont list any names of the people who are employed, although as soon as I was connected to someone on the phone, I had told the lady that I had received a better price threw another glass company. The price I got from another company was from AutoGlass Express, that price was given to me after I told them that I needed them to come to me.. Anyways, I made that clear to the lady and asked if they could match the price or reduce theirs, that was $90 more, she put me on the phone with this awful man and I was completely shocked the way he talked to me over the phone, completely rude for no reason and stated that the company that offered me a better price was "below market value", and "must be some cheap glass". I won't be referring anyone to them ever.