Glass America - Auto Glass & Windshield Replacement

Working with Glass America has been a long and frustrating experience. When first requesting a quote the only thing I was able to provide was my vehicle make and model, as well as my VIN. I did so and it showed that the glass needed for my car was in stock and allowed me to schedule my appointment for Saturday 5/18. I was then called on 5/17 and told that they had actually had to special order the glass and it would not be in for my original appointment the next day. I was then told that they did not service my area on Saturdays and I would have to make an appointment during the week. My work does not allow unaffiliated contractors on site so I had to take the day off in order to be available for the rescheduled appointment on Tuesday 5/21. On 5/21 the technician arrived but told me that he did not have the right glass. He said that providing the VIN number is not always enough information to get the correct glass so why did no one reach out prior to ask the necessary questions and order the correct glass? When I was called back by the local office to reschedule AGAIN, they were not understanding of the inconvenience of taking time off work only for it to be a waste. The only courtesy offered was to make an exception and provide the service on a Saturday at my request. My appointment was rescheduled for 5/25. Late on 5/23 the local office contacted me to let me know that the glass they had ordered had come in damaged. Not their fault but incredibly frustrating that now we would have to reschedule for a third time. My appointment was rescheduled for 6/1 and that morning I received a message saying that the technician would arrive between 8am-12pm. The technician, Devonte, called me at 12:00pm asking if I was available and said that he had not been informed of the same service window that I had been. He arrived around 12:45 and was very polite and professional. He finished up around 2:00 pm and when I went outside to pay, he let me know that in the process of replacing the glass, my rear view mirror broke and would no longer correctly attach to the window. He said that he wasn’t able to get in touch with anyone because it was Saturday but would put it in the notes and someone would reach out to me on Monday 6/3 about having it replaced. No one reached out so I called today 6/5 and no notes had been left regarding the mirror. Devonte was very nice and the glass replacement was fine but over all this has been a disappointing experience and the way it’s been handled by the scheduling office has been less than professional. I would not use glass America again and I just want my mirror replaced so I can be done with this weeks-long headache of a process.

It happens. You are driving along and out of nowhere there is a chip and instantly a crack in your windshield. That is what happened to me on Monday morning this week. There is always that dread that settles in your stomach thinking this is going to cost. I made calls right away to compare prices. I called my insurance company to see if we had any windshield coverage and the answer was no. I called the dealership where I purchased my vehicle to see if any of the packages included windshield repair and again, no. Both places did give me recommendations on where to call for quotes. I reached out to Glass America and one other company. Within moments it was clear that Glass America’s pricing was the way to go, saving me hundreds over the other option. The price was low enough to pay out of pocket without even thinking about my $500 deductible. Communication - Stellar!!! Today is Wednesday, August 6, 2025, just two days after I called for that quote, and my windshield on my 2022 Jeep Compass is fixed, calibrated, and ready to go. No car washes for four days while the glue cures, but otherwise I am good to go. The people I dealt with, Kary, Keri, and Ray, were top notch. Looking at the bill, I even saw a discount I never asked for. Ray was fantastic. He called me in the morning with an ETA, showed up at my office, I handed him my key, and two hours later it was done. I paid instantly with a credit card. The service was quick, polite, and I truly could not have asked for better. If I could give six stars, I would. Perfect!

My insurance company referred me to Glass America. First impressions were good. Quick, professional scheduling and good follow up. I waited about 90 minutes, and the car was ready. Perfect. Nope, there was a giant ripple in the glass on the driver's side, and the eyesight system in my Subaru was freaking out. I called to explain, a new windshield was ordered, and an appointment set for the next week. I show up, and nope, they hadn't received the glass. I reschedule again. The next windshield appeared solid, but the car was still throwing errors. I spoke to a manager who was very apologetic and helpful. He stated that they often use third-party glass, and that he would order the OEM Subaru glass. Two weeks later, it came in. The car is perfect now, but there was an awful lot of time wasted. The service wasn't terrible, and I'm sure that they were just following protocol, but next time I'll probably go elsewhere.

Extremely happy with our experience with Glass America. We had a back window of our truck busted out, and I called another company (Let's just say it's the one we always hear commercials for with the super catchy jingle). They were outrageously priced and charged for coming to us AND wouldn't be able to get to us for an entire week. So, I found Glass America. Got on their website to get a quote. They called me within five minutes to make sure I wanted to continue. They called to make sure of the type of glass and give me an appointment time...I originally talked to them about 8:30. My window was fixed before noon. They were timely, professional, cleaned up their mess, and extremely reasonably priced. Will DEFINITELY use them in the future!PositivePunctuality, Professionalism, ValueServicesAuto side window replacement

Glass America single handedly ruined our brand new car. 2018 Honda CRV with 3000 miles. They bent up the roof moldings, broke clips, left misc clips out (found some under the car), put dents in the roof and fender from prying clips and moldings off, and left the car completely filthy with dirt, windshield glue, and body sweat. I have never experience such unprofessionalism. After my call to complain they gave me and my insurance company the run around and it was like pulling teeth to get things fixed. Here we are a month later and the car is finally fixed. They said they would get back with us about compensation for our time and troubles but when I called "i cant find your information in our system". I DO NOT RECOMMEND them. Save yourself the trouble and go somewhere else!

I had used another company to replace my windshield on my Audi Q5. The dealership wanted too much money. Well, fast forward a year and my rear view mirror fell off! When I took it to Audi they said that the bracket that was used on my new aftermarket windshield wasn’t factory and they would have to replace my windshield. Well, that was bad news. Since I couldn’t remember who did the replacement of my windshield, I came to Glass america hoping he could help me. Ray is my hero! He took a look at my rear view mirror situation and got it fixed in minutes and didn’t charge me. I offered to pay him and wouldn’t let me. It was so kind of him to take time out of his day to help a complete stranger. Thank you Ray!!! You are a life saver!

The technician arrived and immediately said he didn't have the right windshield or the trim and would have to order both and call back next week. I followed up the next week having not heard from him and spoke to customer service who informed me the tech found rust and they couldn't replace until it was fixed by a body shop. Took a close look myself (I'm an auto insurance adjuster) and found no rust. I feel the technician simply didn't want to do the work because the glass had been replaced by the previous owner and it was a bad DIY job which is why I was replacing. Anyway I called Abra - they were less expensive and replaced on the first appointment - found no rust.

Just finished building a desk with my daughter. Called G2 (Glass gurus) spoke to Beth mid morning. Gave her the measurements. Beth created the order and addressed some questions -very professional . Received a call later SAME DAY. Order ready. She stayed later for us to pick it up after work. They packed it up very nicely. Just finished installation. Looks great! Delivering glass with a lot of class! Give them a call you will be glad you did. They do mirrors and frames for bathrooms too. Know where I am going when I need a shower door! Thank you again G2.PositivePunctuality, Quality, Professionalism, Value

Called Thursday to get a quote. Was quoted $308 for a new windshield on my 81 corvette. Said they would come out that Saturday morning at my house and get it replaced. Was called Friday and was told that they can’t come out and needed to reschedule. Was then told glass would need to be ordered a week out. Then was told it would be more like $400. I would also have to tow my car to the shop for them to work on it. Complete bait and switch. Didn’t know it was so difficult to work on a classic car. No electronics. No sensors to calibrate. It’s just glass.

Simply put these guys are the best. I've unfortunately had to use their services 2 times in 2 years from having to completely shattered windshields (one due to a rock and one due to teenage vandals). Easy enough to get the appointment set up, dropped it off and in exactly an hour, it was ready to rock. I've appreciated their service on both occasions, but I'd be lying if I said, I hope I don't have to see them again! Thanks again and we really appreciate your dedication to your craft.