Safelite AutoGlass

Hello I had a great experience at first with Safelite Auto Glass, my window turned out amazing , but my window pillar got some slight damage and one of the technicians didn't say anything about it. I noticed while I was driving out to get dinner that my right side pillar fabric was ripped. Yes I have a 2002 Infiniti Q45 sedan but guess what it's my sedan and I love this car I'll take very good care of it. The technicians should have let us know immediately the manager and myself that he had damaged the pillar. I called the store the manager said hey go get me a receipt and I'll take care of it for you I went in and let him see the damage he said okay go get a receipt and we'll take care of it. They took care of it quickly and fast as possible. While waiting to do this I noticed that the driver side windshield trim was not sticking down whatsoever you can see completely through the thick glass caulking that they use. I came back in the next day they gave me the money for the window pillar and also pulled my car into the shop and fix all of the trim around the outside of the glass and I was totally satisfied. The only reason they got a four is because the technician didn't take care of it immediately when it happened and I shouldn't have two had to come back. Overall great experience good employees great customer service.

* "Absolutely fantastic experience with Safelite's on-site windshield replacement! Quick, professional, and super convenient. Highly recommend!" * "Safelite made windshield replacement a breeze. On-site service was top-notch. 5 stars!" * "I recently used Safelite's on-site windshield replacement service, and I couldn't be happier. From scheduling to the actual replacement, everything was seamless. The technician was professional, arrived on time, and did an excellent job. It saved me so much time and hassle. I'd definitely use them again." * "I was impressed with the convenience of Safelite's on-site service. They came to my workplace, replaced my windshield quickly and efficiently, and the quality of the work was excellent. The technician explained everything clearly and was very courteous. I'm very satisfied with the entire experience." * "Having a cracked windshield is stressful, but Safelite's on-site service took all the stress away. Scheduling was simple, the technician was prompt and professional, and my new windshield looks perfect. The whole process was far easier than I anticipated. Highly recommend their on-site service!"

Safelite is the way to go, no doubt about it! The claims representative that took my claim information and then set me up with my appointment was amazing. I was so upset that a softball had damaged my entire windshield the way it had, and she was the sweetest, kindest, and funniest claims rep. I have ever had the pleasure of working with. She made me feel at ease and validated my feelings, yet she took care of the claim and getting the appointment set up for them to come to my house to repair my windshield. Safelite was in constant communication with me on the date, time, and location of my repair; which, in this case, Safelite came to me and repaired my entire windshield right in my driveway. It was so convenient and the gentleman that repaired and installed my new windshield was extremely professional and so nice. If I have to, I will use Safelite again; unfortunately, it's not usually the best of circumstances when you are calling upon Safelite employees, nevertheless, ranging from their claim reps to their repair people, Safelite was and is top notch in my book!

On 14 Apr 2023 I had a minor minor nick in my front windshield from a rock and was told to go to Satellite that they could fill the nick with a material (liquid epoxy type stuff) that would keep a crack from ruining my windshield. The guy at the front did say "putting on our machine and the process it would add pressure to the window and there is a small risk that there would be small cracks" There. were two cracks about 3/4 of an inch but "it should be ok for the stuff we put it should keep it from spreading" In the next few days each crack grew to about 12 inches long. Now a month after going in the window is ruined for sure with one crack going up to an edge and the other running all the way across the windshield to about 2.5 feet long. The nick repair was $60 and covered by insurance....a windshield replacement is about $900 and up and only after deductible insurance can kick in..... DO NOT LET THEM TOUCH A SMALL NICKNegativeQuality

I was driving to my car dealership when suddenly a car passed me on the right side and threw up a small stone into my windshield. After a loud bang a quarter sized impact impression was left in my windshield. I called my insurance and they said a safelite agent would call me back. The agent called me back within a few minutes and the repair was scheduled for the next day at my house. The agent called me the next morning and told me what time they would arrive. They in fact arrived a few minutes early. The repair technician educated me on the process and the end result. Less than an hour later my windshield was repaired and it was completely restored. I trust Safelite JDG

I would recommend this shop to anyone needing help with windshield repair or replace. I set up an appointment online to have our windshield replaced. When I was called to confirm the appointment I shared that I was not quite sure if it just needed repaired. The gal at the desk told me that they would assess it when I brought it in. They could have just told me it needed to be replaced but told me they could try to repair it first. There would be no extra charge to try and repair it if it didn't work. Thankfully it could be repaired and I saved quite a bit of money. Setting up the appointment online I was also able to secure a $25 discount!

A very Dear Friend of mine is on a trip from PA to Iowa. Unfortunately, on their way into Ohio that had a mishap that led to the windshield on her 2020 Honda CR-V getting cracked. Fortunately for her, she called Safelite in Peoria, IL ahead of time to schedule an appointment to have the windshield replaced while she was in Dialysis. The technician that came out was very courteous and professional. So, thank you Safelite of Peoria for helping a Friend in her time of need. I will be sure to only give Safelite my business for any automotive glass needs going forward.

I couldn’t believe how easy the online booking process was. It was so convenient! I was surprised to see so many available appointment times to choose from. I appreciated the text and email reminders. The actual appointment was flawless. The front desk was kind and quick to explain the process. The area was spotless and clean. I was told the process would take 2-3 hours, but my windshield was replaced in just over an hour! I appreciated the wiped down glass and cleaned front floor mats. Flawless experience!

Safelite service was exceptional from the person working the desk to the workers in the shop. They were professional, pleasant, and efficient. I went to their business to get my windshield installed and was so pleased to.find it immaculate and a pleasant place to wait..in addition to replacing my windshield, they cleaned all my windows until they sparkled, and they also vacuumed my car. Safelite is the real deal. Thank you!

These guys are awesome! They've put the window up on my BMW more times than they had to, and for that, I am forever grateful! Most recently, they installed a windshield on my GMC Sierra 1500 pick up. The technician did an excellent job. He was polite, quick, and efficient. From start to finish with the customer service person, all the way to the completion of the job, it was an excellent experience. I recommend safelite.👍🏾