Archer Auto Glass

This place is not run by professionals at all. First, the installers are a group of young individuals who show no respect for customers' vehicles. The window tint installation was supposed to take a little over two hours, but the work was completed in just one hour, indicating that my truck was rushed and the quality was poor. When I received my vehicle, they left water sprayed on the window, which then ran down the door panel and splashed all over my leather seats. The least they could have done was use a towel to wipe the panels down instead of leaving them dirty. Furthermore, any excess window tint that was cut was left inside my car, demonstrating their lack of care. Additionally, my leather seats were scratched and left filthy. I don’t understand why it’s so difficult to simply put a towel on the seats to prevent over spraying water and to wipe the seats clean afterward. It’s the little things that make a significant difference. The front passenger door panel was damaged while they were removing it, resulting in a large dent that reflects their lack of professionalism. Additionally, the door panels are now stained from the overspray of the water or liquid they used during the tint installation. I also had to go back to the business to have my door handle cover fixed because they installed it incorrectly. They offered to reinstall the tint for any mistakes, but honestly, I would rather pay another business than go through this unprofessional experience again.

I highly do not recommend this location. The replacement of the windshield took 1.5 hrs which wasn’t the problem. When I got in my car, the rear view mirror that was placed in my car was not the original one my vehicle had. When I told them, they tried to change it to another mirror that again, wasn’t mine. When I told them it wasn’t mine, they showed me my mirror and said they cracked the back when removing it. I asked if they could fix it, the said no, so I wanted to me reimbursed so I can purchase one from my dealership, the worker left for 10 minutes and my original mirror has magically fixed. The worker seemed very upset that he had to replace my rear view mirror. Called my dealership and turns out the mirror costs $120 new, $80 if you buy used. And THEN the glass installed on my vehicle wasn’t the right one because you couldn’t see the VIN number. In the past, this place was very great. I had 2 door windows replaced 2 separate times and never had a problem. Hate that they tried to make extra money from my mirror on top of what I already paid for the windshield + installation. It’s genuinely REALLY BAD WORK and A WASTE OF TIME AND MONEY.ServicesAuto windshield replacement

The 1.5 hour wait was forgivable for the price, until they broke my door handle. I went back to let them know the door they replaced the window on wasn't opening to take a second look(honest mistakes happen) and please fix it, another 1.5 hour wait! They returned my vehicle saying the error was fixed, it was not. I went back into the office to let them know, and that I didn't have another 1.5 hour to waste, some kid barely out of high-school explained that it wasn't their fault and he wasn't even the one who worked on my car so it wasn't on them and I had to get it fixed. I asked why did they return the vehicle the second time saying it was fixed? Kid said they "thought" they had fixed it. Office nor kids refused to take responsibility. My door was working perfectly fine just before I went in.The whole interaction was shady and crookish. I filed a complaint with Better Business Bureu, based on the other crookish experiences I've seen on here, and have agreed to share my experience with the media. Will update.

Worst experience of my life! If negative stars were an option, this review would have been for negative stars. I ordered my part with them via phone and was informed that they were going to call me when the part arrived, which didn't happened by the way. Therefore, I went ahead and called them to confirm that my part arrived, in which it did (mind you, the lady which picked up the call was being super rude). When I got there, they told me they had the wrong part after I waited 30 mins for them. Didn't offer any apologies for wasting my time and insisted that I gave them the wrong car model (how is this even possible since it's my car??) Not to mention, I confirmed the make and model of my car on the first phone call I placed and again confirmed the make and model of my call on the second phone call I made to confirm that my part had arrived. Oh to make matters worst, they told me that they wouldn't service me if I went back again. If you go, I wish you the best of luck.

Asked very politely if they carried a certain part, when they asked what type of car I told them what it was and that it was a convertible. They said I had to order the part because they were out. I said that was fine and went there to leave the $20 deposit. I live on 75th and Cicero, I had previously called other locations and was immediately turned down because it was a convertible. When I showed up they were very rude and said I never mentioned the fact that it was a convertible, when I had told him at least 3 times to be sure. He said there is nothing he could do because I had lied to him. The woman at the front counter had the same response, not even an apology they said it was all my fault. Never been so disrespected in my entire life. Would definitely choose anywhere else when looking for service.

Terrible service I came in with a 2020 chevy Malibu and was told they could fix my two front broken windows. When they finished I told them it sounded like glass was still in the door; they continued to say it was just a small piece of glass. The person who changed the glass looked very young and unprofessional, even left scratches on my door panel and chipped a few door pieces. Eventually I took my car to another car place; they took apart my door and found huge chunks of glass on both doors and a napkin inside my door I would not recommend this place they even lost a screw and a few inside door panel fasteners if I could give O stars I would they treated my car like it was a cheap old car.ServicesAuto side window replacement

Some lames tried to steal my car the day before I went on vacation!!! so I decided to not worry about it until I got back. I called several places and they were high AF! I was referred to Archer by Demond at Midway Dodge (where I bought my car) and I'm soooo glad I went!!! They had the best price by far, and the customer service was EXCELLENT! No exaggeration, it didn't matter who I talked to from the mechanic who took my car keys, to the person who found me a charger because my Android phone was dying lol I was told it would be about an hour wait, but they finished ahead of time!!! I wasn't even there long enough to get bored. HIGHLY RECOMMENDEDServicesInstallation, Auto side window replacement

It was okay , alot of youngins working there. 175. Only thing they left small scratch on my new car widebody panel and on window . Installer had keys on him when he was cutting tints which most likely caused it . Did a small scratch fixable but irritating since new car. Also left adhesive wrap from tints all in my back seats. Gotta be cleaner then that. Prior I had 2 cars tinted here but owner use to do it. Just need more professional practices it can be 5/5 shop. Also older white receptionist seems like she being forced to work in front desk. Better communication/ attitude would improve your business.

Extremely disappointed. I got my car back after my tints were installed. The technician broke one of the hooks that connects a panel for my trunk. Them took back my car as I noticed a piece of tint chipping on the trunk. Manager had a technician look at it just to blame me and state an object stuck the tint from inside my vehicle which doesn’t make any sense. Tints were only on a week and were not done correctly on the truck door. Extremely disappointed as warranty was provided however was being charged $70 to fix the tint on my truck window. Extremely money hungry and unprofessionalServicesInstallation

I called on a Tuesday to set up an appointment to get my car tinted all around. The woman who answered put me on hold, then told me the ‘guy’ told me to call back Friday to set up an appointment. I called back Friday to set up an appointment again and the woman who picked up told me, “I don’t know why they told you that. You gotta call back Monday to set up an appointment.” What place of business handles business like that? I called a different tinting place right after and set up an appointment with no problem.NegativeProfessionalism