Safelite AutoGlass

All in all a lousy experience. I called to make an appointment and was scheduled in within a few days which was good. I was told that I needed to have the vehicle at the Garden City facility by 7:30 AM. Given that it was a 22 mile drive each way we obviously had to leave very early in the morning to be able to drop off the vehicle at that time....We dropped off the vehicle and were told that they would call us when it was ready. Another 22 miles later we returned home. After hearing nothing from Safelite I called in after lunch and was told that they "were busy with customer vehicles that had an appointment as customers with an appointment were a priority over drop-off's" WHAT?? We thought we HAD an appointment! But no, our vehicle was considered a "drop-off". When I booked the "appointment" I was never told the difference between the two or that I could wait for the vehicle to be repaired. Frustrations rising. Drove another 22 miles back later that afternoon to get the vehicle and while my wife was inside taking care of the paperwork I inspected the vehicle and the new windshield and noticed that a plastic trim piece at the passenger windshield wiper cowl was missing. We asked where the trim piece was and was told by the technician that it was missing when it came in and that he had pictures to "document" the "missing" part. This on a 2016 Toyota with 50K always garaged miles...I asked why they hadn't called me to inform me of the missing part or mentioned it when we came to pickup the vehicle and was told that they figured we knew it was missing...Frustrations REALLY rising now. The technician told us to go to Toyota and get the part and that they would install it - how nice...Because my wife and I were facing joint 22 mile drives back home in rush hour traffic I told the technician to send me the pictures that he had and that I would take the matter up with the manager the next day. Long story short, the manager told us that the technicians date and time stamped photos "proved" that the missing part was my responsibility. When I asked the manager if she had considered the possibility that the technician had taken the photos of the supposedly missing trim piece after it had been broken at their facility to "prove" it was missing the manager became aggravated and retorted with why are you making such a big deal about a $10 part. We went back and forth several times over the phone about the part and finally she relented and agreed to replace the missing cowl trim. All I had to do was make another 22 mile each way round trip to get the part, which they would install. (took 10 seconds). Never again Safelite, NEVER again...

Had a windshield replacement. When work was completed found that the cowl was left loose and the wiper arm nut covers missing. This vehicle was given to a young driver to use and during a rain storm found out the wiper nuts were left loose resulting in wipers not working. Customer support wanted me to schedule an appointment to have it fixed, not appropriate during a rain season. I had fixed the issue of the wipers not working myself. It is very disappointing to see the lack of quality work and jeopardizing people’s safety.

This may be the worst customer experience I have ever had. I had a rock chip the windshield of my motorhome on a recent trip to Yellowstone and the Tetons. I decided to have Safelite at 3933 W. Chinden in Garden City do the repair. I noticed that now you have to make an appointment online. It took about 40 minutes to fill out the myriad of information, like vehicle brand, model, VIN, insurance information, submit photos, etc, etc, etc. The online system gave me an appointment for 2pm Oct. 22. I drove from Star at the other end of the county and arrived on time. The receptionist couldn't find my appointment at first and finally said that it had been cancelled. She also said "we don't do motorhomes". What? I asked why I was given an appointment if they didn't do motorhomes. She said it had to do with "technician liability". I asked who cancelled the appointment. She didn't know. I asked why I didn't get a call from Safelight beforehand to tell me my appointment had been cancelled. She didn't know. I told her Safelite has lost a customer for life. She said she was sorry. I left. Yesterday, I got a robo email from Safelite asking me to "come back and reschedule". What an insult! Safelight has lost its way with customers. It is too big to care, too involved with shifting customer interactions to a robo computer, and too busy to deal with customer problems. Am I mad? You bet I am! I went over to Summit Auto Glass in Eagle where they treated me right, fixed the rock chip so that it is almost invisible, and did it in a half hour without me having to fill out inane forms.

I dropped my car off to safelite in the morning, I needed two chips repaired. The receptionist came out to the car to see what needed to be done. I specifically told the lady about two that cannot be repaired and not to touch them. So of course she gives no instruction to the guy who fixes, and he works on those two making them worse and skips the other two that were hard to see. She also seems to not know how to use their computer system because she needed all of my information (even VIN) over again wasting both our time and skipping my history with them on the two big chips that were attempted to repair in the past. So basically, I have to go in AGAIN since nothing was done but making the two chips they couldn't repair before WORSE🤗🤬 If you go here, make sure they bring a grease pen out when looking at your car to mark the window so the professional knows which you need done. You cannot depend on that lady for anything. She didn't even know how to use the computer system. I miss the other receptionist who was very capable.

Got my windshield replaced here a couple weeks ago after noticing it was so pitted it was dangerous to drive. I have Progressive so the whole process was as simple as calling up my insurance, starting the claim, and then scheduling the repair all in the same phone call. The windshield was replaced with OEM glass in a couple hours and I was happy. When it rained later that week and I had some trouble with my rain sensing wipers. So, I jumped on Safelite's website, started a warranty claim, scheduled my appt, and was all set again with little fuss. Chris diagnosed the issue within 5 minutes of me getting to the shop and fixed it just as quickly. He even offered to replace my DIY fix,a bit of double stick tape, for my loose cover over the sensor on the interior of the car. He tested the sensor out in the shop with me watching, verified that it worked well, and sent me on my way in less than 15 minutes. These guys are great!PositiveResponsiveness, Quality, Professionalism, Value

Fantastic service with a staff that CARES. TLDR: been fighting Satellite (corporate) over a window replacement for three YEARS. Two shops in CA (San Jose area) screwed up the installation twice...with egregious behavior - see below. Fast forward to two weeks ago: called to set up an appointment, sadly the national online system wouldn't let me enter the actual problem, but... got the appointment, showed up and was greeted by an amazingly friendly staff (Lauren and team) that modified the work order, took my keys, and had the issue resolved in less than 90 minutes. The big surprise: they fixed the wiper blade arms that the San Jose Satellite team incorrectly installed -- which has cost me four pairs of blades over the past year. Can't say enough positive things about this first visit - we will be going back for hopefully more of the same treatment for any future problems with our windshields.

Great experience. I was on a time crunch and wanted a specific maker of glass to replace my windshield, but unfortunately, it would not have arrived in time before I leave the city and ship my car overseas. I blame Safelite's automated call system and operators cause I assume I did not get to talk to this branch specifically about my issues. This branch called me directly and I was able to voice my concerns. They worked on getting approval, but like I mentioned earlier, the timing just wasn't right. However!! The glass on order was installed perfectly by their technician, the front camera and windshield sensor was reprogrammed with no issues. They even let me drive it while it was syncing. Overall, great service, great people, and highly recommended. They finished before the estimated time as well

Scheduled a window replacement and the showed up (I wasn’t home) and told my wife the windshield was too heavy and he needed another person but no one was available. I heard nothing after that from them so the next day I called their call center and was told to drive to the shop and they should repair it on the spot. I showed up and was told they had no time to do it. I called another shop down the street and they had me in for replacement within an hour and it was out of pocket for the same as my deductible would have been, but without using insurance. I’m sure their work is quality but showing up without the necessary people to finish the job then leaving is ridiculous. They had all of the vehicle information prior to the job.

I was so impressed by my experience with Safelite. Driving by the shop on Chinden, I always noticed how clean and sharp looking the building was. The interior was just as clean, spacious and neat.I stumbled across a link to the website and realized I could just book an appointment on line. it was so easy and quick. The customer service of the staff was top notch. From greeting to knowledge and accommodating as well as communication afterwards. I was quite pleased. Even giving hints on how to maintain the new windshield. I enjoyed the workstation in the waiting room making my wait time seem like no time had passed. And they even had a dog dish for water for Marco.

Nice staff and they got me right in for my appointment time. The only complaint i have is when calling u have to deal with the computerized answering service. You can not get a live person. So I am editing this post...... I left for Montana after my new windshield was installed. My windshield wiper fluid stopped working after my installation. I have call 3 times on the number that was left for me and no call back from anyone. Needles to say bug city driving this time of year and no wiper fluid to spray. I will have to take this into somewhere else to look at this