Les Thurmond

Please let me say that recently Glenn at Wyndshyld went way above and beyond anything I could have asked for! I had a rental car a little over a month and all of a sudden the other day I noticed a break/chip on the windshield that was not there before at all and I knew that I had done absolutely nothing to cause it! But first, I went to Safelite and they told me to my amazement that someone who had to be a professional had already performed work on it before and consequently they could not do anything about it and repair it again because once it has the resin that’s put in it from the repair, there is no way you can do it again, because it had already cured. I was really upset as to how something like this could happen in the first place! So, I contacted Glenn and met with him to get his opinion. I’m so very glad I did! I did not want to havve to be forced to pay for a windshield replacement which Safelite said was my only option. Glenn assessed it and was so nice and transparent about it which made me feel like he was on my side and would be there for me to do the right thing. He agreed with what Safelite had said, that it had to be done professionally at least three months earlier. He told me I should contact Enterprise Car Rental and tell them that he said someone had to have done the job at least 2 to 3 months ago which would prove that it was done way before I even rented the car. And Glenn said that a simple repair kit you buy at the store was definitely not used! I got concerned about telling Enterprise myself and trying to explaining things correctly. He then offered to get on the phone with me and call Enterprise right away and explain to them why I was definitely not responsible for this! So, we did, and he flawlessly gave his opinion, to which the Enterprise agent agreed that I would NOT be responsible for anything concerning this matter! I have to say, that in all my encounters there is no one I have met in business that would have offered to do such a kind and caring thing! He further offered to help me any way he could if a problem were to arise after that! Not only is he very personable but his attitude is fantastic which is so important these days. I highly recommend Glenn and his company if you want anyone to do the right thing for you! And that he will do! He is definitely someone you can trust and who cares!PositivePunctuality, Quality, Professionalism, Value