Auto Glass Now

I have mixed feelings about this company. They seem to not all be on the same page. The first guy I talked to for an estimate gave me good prices. But when I called back to schedule I was told by a different representative that those prices were incorrect and it would cost more. On day of the install, the techs were very nice and professional. They finished my windshield replacement rather quickly and were happy to clean some spots of glue that had been missed. It wasn’t until I got in the car later in the day that I saw there was debris on the dash. When I went to wipe it up, my hand got cut from small shards of glass left behind. Upon inspection there was small pieces of glass all over the sides of the dash and floorboards. When I called the company to see what I should do, the manager informed me that mobile service doesn’t have a detail vacuum and it’s expected I go get the car cleaned/detailed after the replacement is complete. It would have been really nice to know that before paying extra for them to come out to my house to do the replacement. Seems like if I’m paying more for the service they can at least get a vacuum to clean up after themselves. So all in all: good technicians but poor management. Unfortunately, I would not recommend them.ServicesAuto windshield replacement

Had an appointment at 8 am and no one was there. I called the Auto Glass Now phone number and spoke to a dispatcher who was very helpful and apologetic. She reached out to district manager and GM of the location trying to figure out why no one was there. At 8:30 a woman pulled into the parking lot, walked right past me in parking lot and never said a word until I asked her if she worked here. She opened up and had me pull my truck in. She was very cold, never apologized for being late and seemed unconcerned. When I came to pick my truck up there was broken glass all over my Tahoe cover and underneath my rear seats. I noticed the push buttons for my rear headrest were missing and I had to ask the technician to about it. He then ran inside to go get them and reinstall them. Driving home I heard a lot of road noise and felt cold air coming in. When I got home I noticed the top of my rear door was not sitting flush. After further inspection I found that the door molding was not reinstalled properly and was keeping the door from closing properly. Overall, I was not happy with the service or the quality of work done.

I would not recommend coming to this Snellville location, I’ve done business at the Tucker location before and they were good. This location ended up breaking my window regulator while replacing the window on my brand new truck and then told me “that’s a chance you take when replacing glass” and now I’m responsible for paying for the parts+labor to repair it because I will not let these clowns anywhere near my property again. They did not clean any broken glass from inside the door panel so you can hear it shaking around when you open or close the door, they somehow got broken glass all over the vehicle and inside my baby’s car seat after I thoroughly cleaned everything the day before, and they left bolts and nuts all over needed for the door panel scattered all over, and while backing my truck out of the building he hit one of their company vans with my ladder which caused my ladder rack to come loose but thankfully no damage to my vehicle.

Rating: ⭐️⭐️⭐️⭐️⭐️ Review: I recently had my Ford F150's cowl panel replaced at Auto Glass Now in Snellville, Georgia, and I am extremely pleased with their service. From the moment I contacted them, their staff was friendly and accommodating. They scheduled my appointment promptly, and the replacement process was quick and efficient. The technicians at Auto Glass Now showcased exceptional skill and attention to detail. The new cowl panel seamlessly blends with the rest of my vehicle, and the final result is fantastic. I appreciate their commitment to providing high-quality workmanship. I highly recommend Auto Glass Now in Snellville for any auto glass needs. Their professionalism, expertise, and excellent customer service left a lasting impression on me. Thank you, Auto Glass Now, for a job well done in replacing the cowl panel on my Ford F150!

I have used this company multiple times for work on our fleet vehicles and they have done a great job, well we had the owners windshield replaced on his vehicle and the first time it was replaced which was around a month ago, the technician left without telling anyone he was done and their office called and told us after the fact that we had already seen where he scratched up the driver door from taking the old windshield out. They agreed to have the door fixed at their expense which they did but fast forward to yesterday we had the same windshield replaced because it got cracked by a rock truck. There were glass shards all over the hood and all in the driver seat. There is no cleanup done and the guys are in a hurry to get on to the next job. No Quality control whatsoever and we will not be using this company again.

New windshield looks great, our technician was very friendly and knowledgeable. However, he was either neglectful on putting our truck back together and making sure to pick up all of the pieces of glass he had to break to get the old one out. We noticed our windshield wipers were sticking way up. So my husband was looking to see why and realized the plastic covering below the windshield wasn't installed correctly which is why the windshield wipers weren't put back on correctly. But then discovered the rubber molding that goes along the top of the firewall was not put back on hardly at all. Also found a pretty big piece of glass was laying on the engine, that could have caused serious problems if it had fallen into the engine.

There are businesses that must be recognized and appreciated. Miracle Myrick of AutoGlassNow Snellville is truly one of a kind. God bless you for taking our situation to next level and to make sure that our car was taken care of. You took the time to serve and help out of your kind heart. This business is truly very lucky to have such an asset who truly values customers and the urgency of repairing our glass immediately in such a windy day. I can not thank you enough. Keep up the great work...we are soooo greatful to find you. We know for sure we are in great hands especially when Trey completed the prep and even vacumed the broken glass,So professional and courteous. Thank you! 😊

I wouldn’t take my car anywhere else! Unfortunately, we’ve had to use AutoGlassNow several times over the last few years because we have had some bad luck with rocks cracking windshields on both our vehicles. Everyone that works here is wonderful, from the people who answer the phones to the techs in the shop. They always do a great job and make things right if there are any issues. One thing that I love is that when you call, you always get a human within the first couple of rings and they are always cheerful and helpful. They are always on time in the shop and work quickly, while still making sure they take time and care to do things right.

Horrible customer service along with horrible repair! I have a small crack in my windshield and someone came out this week to repair it. The guy said it needs time to cure after he finished. 4 days later, the crack is still the same. I called and the lady on the phone wants me to believe that the crack is still supposed to be there. No ma'am! I've had repair work done before with Safelite and when their technician was done, you couldn't even tell there had been a crack. Calling my insurance company on Monday for a resolution because this is unsatisfactory.

Service was excellent, timing was a little off. Mr Burton was pleasant and efficient. Job looks well done and will test out next time I drive the vehicle which was an 02 F250. At the shop for 83 VW, was disappointed seal was not on hand and installation couldn’t happen. They offered to secure the seal and the windshield was installed a few days ago. The staff was proficient and thorough and the visit was informative and fun. I learned a lot about installation. Very happy so far and can highly recommend this company’s service.