Best Auto Glass LLC

they have been fixing mt window fir 2 weeks! 2 FREAKING WEEKS!!!!! They lie and say they are coming and then they don't come. I have never dealt with a business like this. to be specific! on xmas eve my diver window was broken, they came out the next day to fix it. he tried to rig my window luckily i got back to see what he was doing and was like no done do that, if it needs a part just order the part. how are you going to charge me 140$ -160$ but try and rig it? NO! so they order the part and say they will be back the next day. the next day comes i call and text no response. they finally come back 3 days later but ordered the wrong part. i need the driver fixed they ordered the passenger, ok no problem things happen. ALL I ASKED WAS FOR COMMUNICATION!!!! LET ME KNOW A DAY AND TIME AND IF THAT DAY OR TIME NEEDS TO CHANGE LET ME KNOW. we made an appointment for Saturday at 2, Saturday at 2 came and nothing!!!!! nothing at all!. so i call Monday he tells me the tech came out but i wasn't home, that never happened!. today is now Wednesday and i am calling them again they are telling me they don't know what i am talking about and then he finally remembers and tells me they will come tomorrow. YEAH YOU SAID THAT TWICE NOW AND STILL MY WINDOW IS NOT FINISHED!!!!!!!. HE HANGS UP IN MY FACE. MY WINDOW HAS NOT PANEL ON IT! ITS STRAIGHT METAL EXPOSED WITH A PEICE OF WOOD HOLDING UP THE GLASS. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY!!!!!!

Made an appointment and was there 10 minutes early. No one to greet me when I entered. Then it took several minutes for anyone to appear. The owner entered on his cell phone and didn’t acknowledge me at all. Another 10 minutes went by (still on cell phone) and I finally asked him was he going to help me and I had an appointment (still talking on his cell phone). Went to my car look at it for 2 seconds and said I didn’t need my windshield replaced. He didn’t want to listen to me explain my issue. We were constantly being interrupted by his cell phone ringing. I told him how bad his customer service was and he didn’t care.Said I should be glad he didn’t charge me for looking at my car. I went to this business because of an referral by another business person. But it was the worst service I have ever received. Actually would rate this place a “O”.NegativePunctuality, Professionalism

I had an extremely frustrating and disappointing experience with Best Auto Glass. I brought my car in for a window repair and not only did they fail to fix the window properly, but they also caused $1400.00 worth of additional damage to my vehicle. When I brought this to their attention, they refused to take responsibility or offer a reasonable solution. Their lack of accountability and professionalism was alarming. This kind of behavior is deceptive, deceitful and unacceptable. I want to warn others to be very cautious before trusting this business with your vehicle. I deeply regret choosing them and will not be returning. And please be aware that all of these positive comments were paid for by giving them a discount on their repair bill. Please do not bring your vehicle here for any window repairs.

If I could give zero stars, I would. This makeshift auto glass repair company is a complete disaster. I brought my vehicle in for a simple repair, and they ended up causing more damage than what I came in for. What should have been a quick fix turned into a nightmare – scratches, poor sealing, and clear signs of inexperience. Even worse, it seems they’re trying to buy their reputation – the flood of suspiciously glowing reviews doesn’t match the awful experience I and others have had. Real customers deserve to know the truth: this place is not professional, not trustworthy, and certainly not qualified to handle your vehicle. Do yourself a favor and go to a legitimate, licensed shop. This one will just cost you more in the long run.

I recommend them to anyone ! Yesterday I broke my Chrysler Pacifica back glass. I have called at least 7 collision centers + Chrysler service center. The price was over 700 labor material. Waiting time 10-14 days. The cheapest price from another collision center was $620 same waiting time period. My husband called our mechanic. He gave us Best Auto Glass number. Today at 11 AM I had a brand new glass. Jose came to our home. In an hour or so The glass was installed. Jose was Very professional And high skilled. Their price was under $250. Does this happened in this world? Apparently yes. I hope I will never need to replace another glass. But if I will, I will call this company right away. Thank you guys

i had my windshield replaced about 2 weeks ago from them, a week after I got it replaced water started coming in through a crack they didn’t seal up. I called them and asked them if they could repair it and make an appointment. When I got there, the guy wanted to gaslight me and tell me that there was nothing wrong with it. I kid you not, I was sitting in the waiting room for 3 HOURS. They didn’t even acknowledge that I was there and were eating in front of me. My appointment was at 3:30, I left at 6:30 for a mistake that that was made by them.ServicesAuto windshield repair, Auto windshield replacement

Someone said in reviews that they stand on car seats but I ignored that went there for the price. This guys abused my doors, seats and windows by standing and leaning with their full body weight. Guy in red shirt stood on my car windows and talked on phone for like 5 minutes straight, for a moment thought my door will break. I told them they should used tables or stairs like other places, one guy responded “you know how much they charge...” You are little cheap doesn’t mean they can literally abuse my car. Owner needs to change this and give proper training so that they don’t abuse anyone’s car.

Had to get my rear side window replaced due to a break in. Inquired at a couple of places and then asked a friend of mine where I could go. Best Auto Glass gave me a price that was $50-$80 cheaper than competitors. Amazing quality. The window which was broken also wasn’t working beforehand and now it is. I came in and didn’t clean the shards which were inside the car. Just to find out they cleaned it for me. Great price. Quick and easy.PositiveQualityServicesAuto rear window replacement

I called about them coming out to Buford to install a windshield in my car. The man gave me a quote & I called back to schedule it. When I called to have him do it, he said to text him my address & he will check bc it may be too far for him to come. ?? Um. Okaaaaay.?? So I text it to him & he never showed up nor called. So 5 days later, still no windshield. Great price, just can't service. I would have even been willing to pay a bit extra for his gas if he would have done it. Oh well.

UNPROFESSIONAL SERVICE, the owner claimed to have my car windshield in stock but was the wrong one he had. Also the guys that were in charge of removing old glass and install new one were so unprofessional, I mean stepped on my seats, door panels, just anywhere they could put their feet on. They also just put their tools anywhere in/on the car without any protection and broke the cowl of my car and left like a scar on my dash from the pointiness of their tools. JUST AWFUL!!!