Auto Glass Now

I wish I could leave a positive review, as I appreciate the effort to make things right, but unfortunately, my experience was frustrating and ultimately unsatisfactory. I had my windshield replaced on my Honda Odyssey by this company. After the installation, they were unable to calibrate the windshield properly. I was told that they frequently have issues with Honda windshields and calibration. They mentioned they would try different brands, but if they couldn’t get it to work, they would have to use dealership glass at an additional cost beyond what was originally quoted. After several attempts and trying different windshields, they were finally able to calibrate the system, but only when using dealership glass. Despite this, they tried to charge me more than what I had initially been quoted. I refused to pay the higher price and ultimately paid the original quoted amount. Two weeks later, after a hard rain, I noticed water leaking into the car. I contacted the company, and they came out to perform tests, assuring me it was not the windshield but the drain tubes for the sunroof. I cleared the drain tubes myself, but after another rainstorm, the leak persisted. I took the vehicle back to the Honda dealership, and they confirmed that the windshield was leaking from the top seam. Honda Odyssey owners, beware! My experience has been frustrating, and I’m left with a leaking windshield despite the company’s promises to resolve the issue.

I was very pleased with the work done by Matthew at auto glass. They were very accommodating of my schedule and help me to choose the best date and time for me. The technician called an hour prior to arriving Which gave me time to go about my day and still arrive on time for the appointment. When Mathew arrived he went straight to work and was friendly but professional, making me feel like my car was in good hands He installed my new windshield and replaced my rearview mirror in ONE HOUR and also gave me care instructions a far as how long to wait to wash and drive my car. Matthew also helped me to get the $30 off coupon that I received by text and got it applied to my bill. The price I paid was less than ANY other quote that I had received from competitors, BEFORE applying the coupon!. I was EXTREMELY PLEASED with the work done. Thank you again. I will refer anyone that I know to auto glass.

Their communication sucks. I was scheduled for a windshield replacement on the 21st. Planned my whole day around it. Called them twice to see if they were still coming and the dispatcher said that the technicians make their own schedule so she couldn't give me a time slot. It wasn't until a phone call I made around 7:20pm that they said it was internally rescheduled earlier that day but no one ever called me with that information. The next day a tech called and asked if I still needed a windshield replacement and when I told him about the issue the day before he literally said nothing. I said hello and he responded with I'm just resting to see if you still need it because I'm 15 minutes away. Wash windshield replaced, yes. Would I use them again? Nope.

I would highly recommend using Auto Glass Now if you need windshield replacement. The technicians were professional, experienced , and very knowledgeable (David and Marty). They were also very friendly and personable. Not like the newbie kid you’ll probably get from Safelite! Great customer service (Kim) from the start with scheduling an appointment and getting a quote. Kim was honest with the quote that included labor, taxes, and the Windshield. There were no additional or hidden fees associated with the work. The technician (David) called within an hour of scheduling the appointment. They came out the same day. And called when they were 30 minutes away from my home. Would definitely use them again!

Friendly; however, customer service needs some attention. My appointment was initially scheduled on a day when mobile services isn't offered. I found this out after calling in to ask a question about the appt. Then, after the appt was rescheduled, I received a text the night prior to the appt, advising of the time window to expect the technician to ARRIVE. The technician didn't arrive during that window; however, he called to say he'd be another hour. No apology, reason, nothing! Almost as though it was the normal process. Then, a promo code that was on Facebook was refused by customer service/management.

I highly recommend Auto Glass Now. (AGN. After my contact with AGN it didn’t take long to make an appointment to have my windshield replaced. The Technicians that came to home to replace the windshield was very thorough and professional. The work was completed in less than an hour. I loved the fact that they came to me versus me having to drive to a shop. I am highly pleased with the service provided. Since my deductible is more than the cost I opted to cover the cost without involving my Auto insurance. Since i paid out of pocket AGN gave me a $100 discount.

I called 4 different glass installers and Auto Glass Now was the cheapest I could find. Appointment for them to come to my residence was exactly when they said. The gentleman called 30 minutes before he arrived. It took him approximately 30 minutes before he was finished and left. Real pleasant and professional. When I called to set up the appointment they were very professional and polite. Could not ask for this to have went any. better. I give them an A+. Will definitely use them again if needed.

I called to get a quote and was able to get next day service at a very reasonable price. Aldo, the technician that assisted, was fantastic! He quickly and carefully replaced my window, and even vacuumed the debris in my car left from the previous broken window. He was kind, considerate, and provided all around great customer service! 10 out of 10 service! If I am ever in need of a window fix or replacement, I will be sure to give Auto Glass Now a call!

Oh my goodness! When I say I am more than pleased with the service I received from Auto Glass Now….. I absolutely mean that! From the lady who took my phone call… the best customer service, to the young man who came to my house and fixed my glass…. Super professional and very kind! Plus he cleaned ALL the broken glass out of my truck! OHHHHH and they were way more reasonably priced than the other auto glass places! Thank You Auto Glass Now!

This Company is Awesome, Prompt and Professional with Great rates. Misty at the Savannah, GA location has helped me with all my Glass needs for both my businesses which includes my BoxTrucks, Sprinters and my personal passenger rental cars up in Lawrenceville, GA. They replaced a windshield and the door quater window on the same appointment. Thank you again for being Awesome.