SunState Auto Glass

1/4 in. spider damage on windshield. Watched 4 different you tube AMATEURS perform this repair in 30 to 40 min. including resin cure time with results varying from 75 to 95% improvement "AMATEURS" who have never done it before. Before you say " oh, watched you tube and now he knows everything". NO but I was shown How long it should take and what results I could expect from an amateur and that it is a fairly simple procedure. Surely an experienced professional could produce at least equal results, RIGHT? WRONG! Tech showed up we talked for 5 minutes I then went inside. Tech calls me TEN (TEN) LITTERALLY (10) min. later "all done". I go out to see maybe, generously a 10% improvement, almost NO difference at all. I understood it might not be PERFECT, but I watched AMATEURS do a better job. I could have done a better job. It's NOT a difficult procedure. the pit left by his brief dremel cleaning was STILL there. He didn't even try to apply the resin. There is NO way the tech made an honest effort. This company had NO intention of repairing My windshield, they wanted to bilk the insurance company for the cost of a new windshield, That's All. Through dishonest actions of thier tech that is what will now happen. I can only imagine the POOR quality install instore for me. There are not enough harsh, scathing words to describe My displeasure, I have NEVER been angry enough to take the time to write a review in 50+ years on this Earth. Congratulations to SunState Autoglass for being The WORST business I have ever delt with. Dishonest, worse than amature you tubers, 0 "zero" customer service. DO NOT use this company but, if you have to watch them like a hawk, hover as much as possible. can't I wait to see how they try to spin this one. UPDATE: So different tech comes out next morning to replace my windshield. Cordial fellow by the name of Joe. I greet him, unlock my truck and let him get to work. Now after my bad experience yesterday I read other reviews and found complaints about dash and body damage. So, when I heard him fire up the Sawzall (yes, it's exactly what it sounds like, a saw that cuts through everything) with a large chisel attachment hammering away at the original window to get it free, I thought @#%@#! Knowing that he would have been warned about me from yesterday, I resisted going out to investigate and TRUSTED in GOD and the tech that he was not in fact trashing My dash roof line or hood. When he was finished, I looked to see if my trust had paid off. He was unable to salvage the original window trim and left a 1" gap lower driver side where there is no rubber trim. when asked about it, Joe told me it wouldn't leak it was just an aesthetic issue. Thankfully there was no body or dash damage visible. The interior was left strewn with glass, pieces of rubber and dirt. Joe was professional, polite and hardworking. For those qualities he receives my Respect. Only time will reveal if it was a quality installServicesAuto windshield repair

When it comes to people touching my cars I am nit-picky. I was going to live with the rock chip in the windshield, but it was getting worse. At first I was nervous taking my car in, but I shouldn't have been. Shannon and her team are amazing. The technicians replacing the windshield took their time to do things right the first time and treat your car as if it was their own. Big shout out to Eldora for ordering the trims and moldings that are required with the windshield. Eldora also got me all OEM parts including the windshield. She worked with the insurance directly, which would have been a time consuming process for me. One example, Safelite tries to get people to accept aftermarket windshields AND use the same moldings. Luckily Safelite isn't the only option (as I once thought). Sunstate Auto Glass is the way to go. And they earned my trust with all my family's vehicles. (Pictured is my 2019 Audi S4 in Riviera Blue (Porsche Color) with only 3 made in that color for the United States, and only 15 were made in other exclusive colors with black interior for the United States).

Tourist from Tennessee If you are from out of state use Sun State Auto Glass!!!! Traveled from Tennessee to Florida and a rock hit my windshield. First thing I did was call SafeLight, then I checked their reviews, made more phone calls. SunState Auto Did not want payment upfront. Made sure they had the inventory prior to setting appointment on the initial phone call. Set the appointment with an experienced technician, Branden, since I would not be around to correct any minor fixes. The technician, Branden, called 30 min prior to the first window time of 9 am to 12 pm. Let me check the windshield prior to installation AND worked on windshield while I made payment over the phone!!!! So glad to have outstanding, understanding and knowlegable technicians when I was so far away from home!!!! I called at 4pm and they were at my location by 9 am the next day...OUTSTANDING Thank you for taking care of me and an outstanding system that has you set for success. Thank you Branden for such great customer service and work ethic :-)

When my windshield cracked on my BMW M3 I didn't want to settle with just any windshield. I called Precision Sport Industries (BMW Specialists) spoke with David H. and he personally recommended SunState AutoGlass for excellent reputation. Without any hesitation I called SunState and I explained to them was I was looking for and the appointment got set. Fast forward some days later, the Technician Luis came over to my location and was super friendly; he gave me an explanation of what was going on during the windshield removal and even took his time to point out some defects that were occurring due to the hot Florida weather. In summary, I am very happy with the results from beginning to end. Everything went smooth and I couldn't have asked for better service. If you are picky about who installs your windshield ask for Luis; he did an excellent job removing/installing the windshield and was done in no time!

Pros: they are able to order glass in one day and have it installed the next day. Their technicians are nice and get glass installed very quickly. Glass is OEM Con: The only reason for not having 5 stars. First window of arrival 3-5. Tech arrives at 6:30. Next 9-12. Tech shows up at 1. First windshield was installed missing glue in the corner causing a very loud leak. Replaced quickly by another tech. Noise still exists. I scheduled for my ONLY available day for a 9a-12 window. While I appreciate punctuality, the tech showed up almost an hour early while I was asleep. So much for fixing it. However I give it 4 stars for the job alone because that is what I’m reviewing. For the OEM glass and how quickly from order to install I give this business 4 stars.

Had the pleasure of meeting Bobby the Sales Manager and expressed concerns about the crack in my windshield, he inspected my windshield and gave me his information and recommendations. Very friendly and professional. Submitted a claim and Vanessa reached out within an hour, quickly scheduled a tech to come out the following day . She was very professional and helpful!! Joe came out and replaced my windshield in under an hour at my job, he did such a great job and again very professional and friendly!! 5 star rating from me! Each person I met, behaved with professionalism, courtesy and efficiency. I highly recommend Sun State Auto Glass for any repairs or replacements!! Thank you!!

Iwas very disappointed with Sunstate Auto Glass I was referred to them from Audi here in Lakeland. I decided to go through them because Audi said that they were very professional and that I wouldn't have any worries about It was complete opposite. The service was unprofessional sloppy they left glass in my car they damaged my car when they replace the windshield and to top it off they charged me $1,400 for the windshield I got another crack in the windshield had it replaced yesterday and got charged $800 from SafeliteSo if you're considering choosing Sunstate I would reconsiderNegativePunctuality, Quality, Professionalism, Value

José gone above and beyond for me. I had dropped my phone at the junk yard entrance. He secured it and safely handled the item. Without a second thought after we established where I had been through another good Samaritan's phone. He without hesitation brought it back. I am extremely grateful for his integrity and I honor the effort he made. This goes to show there a still good people among us. Especially in this company he represents. This shows his character. With that. I thank you Sun State for taking Jose under your wing allowing for such an event to take place. I wish all great vibes. Thank you Jose.PositiveProfessionalism

Exceptional business. The ladies at the front desk were very helpful and polite when I needed to get my car's front window replaced due to a break-in. They helped walk me through portions of the insurance claim process and even put a temporary plastic wrap on my door to keep the rain out until my glass arrived on site two days later. The technician who installed the glass, Ivan, was also very professional and friendly. He vacuumed out the remaining pieces of broken glass from the door and replaced the door body seamlessly. The window is good as new! I highly recommend Sunstate.

Jose came and replaced the windshield on my BMW X6M with such precision, I'd trust him to work on the engine! I'm very meticulous about my vehicles and was hesitant to even replace my cracked windshield in the first place for fear of getting a nick here or a scratch there. He methodically and systematically disassembled and reassembled the trim, cowl, windshield wiper arms, engine compartment panels and rearview mirror assembly with the care I demonstrate when I work on my own cars. I'd even trust him with my R8!