Safelite AutoGlass

I am really starting to lose it with this store. This all started a year ago. I had my glass repaired after a rock hit it. The tech back then told me the fill would not last, and that I would need to have my windshield replaced. Well he was right, it started cracking again recently. So off to the Safelite in Port Charlotte. The first trip last week, the glass conveniently broke. So, they rescheduled. This second time (Monday September 16th 2024) they replaced the glass however they told me they couldn't calibrate the camera because ("according to the person at the front desk") the system bracket was installed crooked and that they needed to call my insurance company to get a new authorization, to order another piece of glass. BS! ( but this is not what the guy who called me said. He said they had done it.) It worked perfectly on the old windshield. So if the bracket was crooked it was something that the installer did in error. He told me I was incorrect. Really? But if it worked before you touched it.... I am still waiting for my car to be fixed. I now have an error message on my car and the safety features do not work at all and they are taking their time to get back to me.

I can't even give them one star (couldn't post without one star), horrible experience from the get go. They charged me twice and I have not received a refund from the initial purchase on Jan 24 of $382.12. They keep saying the check is in the mail. I paid them with paypal, they pulled a no-show and said they didn't have the windshield. They told me they would credit my money back. They came with a windshield and it was broke and couldn't install. They told my husband that they would cancel the order with a refund and we would start fresh. I paid again in Feb with my credit card for $326.81 for the new window install, thinking I got my refund from the first appointment that didn't produce service. My husband has called and went to the shop quite a few times and gets lip service of the check is in the mail. This is unacceptable ! I finally just reported them to paypal. Corporate gave me a credit of $55.31 for such a horrible experience. I have the documentation from my credit card and paypal. Very disappointed to say the least.

First time tech showed up he said it might rain and I needed to reschedule. (It didn’t rain). So he rescheduled me for one day the following week. When no one showed up I called and was told that he didn’t reschedule it. Next appointment started off great. When tech was complete I got into car and the heads up display was very blurry and not straight. Coming tomorrow for another try. Well they came replaced glass for second time n heads up display was still blurry. I called them and suggested that they use the glass that GM uses. They started to tell me it was going to cost me about $200 and I stopped them and said go ahead and keep using different mfgs. A couple days later I got a call, manager I think, and said they would be using GM glass at no cost to me. He said he called the insurance company and explained the problem and they approved it. The GM glass was fine. I was appreciative that they went the extra mile to fix my problem. All is well that ends well. Thank you Safelite.

Safe flight is possibly the worst company if not the worst the top five I’ve ever had to deal with. Number one I filed a claim to get a new windshield. The technician showed up did a terrible job installing and caused a total loss on my vehicle from the Port Charlotte office. Secondly, the office manager Would never return my calls after speaking with him. I’ve called corporate. They said to call the local office that did the install the local office of the did the install said to call corporate it is a giant carnival on the merry-go-round talking in circles getting nowhere. The only thing I can say is live with that chipped windshield because if you deal with this unprofessional company, you’ll have more than an eyesore. You’ll have a completely lost vehicle with no answers. If I could say one thing do everything in your power not to deal with Safelite they are disgusting and everything that is bad about big business.

Our insurance company recommended them for our cracked windshield. From the moment we made contact and thru the work, they were professional and they surpassed our expectations by a hundred fold! The car has a camera in the windshield which had to be calibrated and they keep you informed of that process. At the end when they have completed the calibration and are satisfied with it, they give you a certificate to keep with the car as a carfax report will show that there was an insurance claim- so this certificate is very important for the resale of your vehicle. With all that, the process took only an hour and a half, with a nice waiting area.Our insurance paid for 100% of the work done. Car was clean, same condition we gave it to them. Super efficient- they use texting to keep you informed of the process and their status. Feeling pretty lucky to have them in Port Charlotte!

I was told that they would be at my residence at 12 PM the day of my repair. I did not receive a phone call until 1 PM telling me that they would be there between 2 and 4 PM and it would take one to three hours to do my job. Therefore, taking away seven hours of my day to sit and wait for them I don’t have time to sit and wait for Safelite to show up who do you think you are? You lost the job you’re not punctual you’re a great big group of liars and I would never recommend this company and the response is merely nothing more than trying to Placate the client You do not care and I know you do not care. You simply put those words out there to make it look like you If you did care, you would call my phone number and arrange to work something out instead you put something in print and think people will believe you while I’m here to call you out, dude

Scratched my hood. Scratched my A-pillar. Left old windshield adhesive debris all over the interior. Incorrectly reinstalled some exterior trim which I was fortunately able to correct. There are small ripples in the windshield, presumably because of the cheaper aftermarket, non-OEM parts. HUD not working correctly; they blame prior issues, but they don't get the benefit of the doubt given the other problems. I still need to confirm they installed the correct glass for use with the HUD (which is a different part number). I would never, ever return to this shop. Additionally, an acquaintance of mine had her windshield replaced here several weeks ago. They incorrectly reinstalled the A-pillar trim which flew off in the wind. They said it wasn't their fault/problem, and now she's out hundreds for overpriced dealership parts.

3rd attempt to replace daughter's windshield on her Tesla. They canceled Fridays appointment without telling her stating the windshield didn't come in with the shipment. Rescheduled for Monday. Each appointment it was clearly stated she needed her car back by 2 p.m.. in order to pick up children from school. Each time, they told her no problem. Arrived at scheduled 9:00 appointment Monday morning. She again reminded them she needed her car back at 2 p.m.. She was told no promises. After rescheduling 3x and making arrangements 3x to be picked up at 9 and dropped off at 2; the no promises statement ... well she was very upset. Decided to take the Tesla elsewhere. She had her windshield replaced once before at a different business but chose Safelite because they were SUPPOSED to be done in hours and not days.

Horrible job, I have a 2014 well kept Cadillac that I bought from one owner. I literally had a small crack literally the size of a pea and they decided to replace my entire windshield. I get home from work and there's black hand prints all over my steering while on the dashboard and sides of my car, totally no respect for someone's property. On top of them replacing my glass on my Cadillac it's also the wrong glass because they can't collaborate the sensor on the window because they got the glass from an after market place. Now they have to reorder a new glass from GM so that the glass can work with the sensors. I'm very upset with the service at Safelite Auto Glass in Port Charlotte. I will never ever use this place ever again nor would I recommend anyone to go here.

I have called the shop more than 10 times and have not had ANYONE answer. They broke the window mechanism in the process of installing a new window. The technician said he would have someone reach out but I did not receive a phone call. I called the shop and didn’t get an answer. That was 10 calls in 1 day. I reached out to the 1800 number and they tried contacting the local shop and didn’t get an answer either. I’m stuck with a new window that can’t be put down because they broke the window mechanism. I live 45 minutes from the shop and I’m going to have to drive there to speak to someone since they can’t answer the phone.