Safelite AutoGlass

Hallandale shop location: whoever does the routing for the appointments needs to be fired. My front passenger window got hit by a rock as I was driving and it shattered. made an appt and received the confirmation email that they would arrive at my house the next day between 0800-1200. No technician ever arrived. I even called customer service at 10am wondering if someone was on the way. I was abruptly told to just wait until noon, they didn’t even pull up my appointment to check. I waited until 11:51 and called. I was told no technician was ever “routed” for my appt even though it shows on their end that I was on their schedule. My call with customer service was “dropped” and no one called me back. Thankfully I was given the direct shop number so I called them. This nice helpful man named Anthony was able to figure out where they dropped the ball. He didn’t have a technician available to come to my house so I had to drive with that blind spot to the Hallandale location and I live by las olas so it’s over a 20 minute drive. Anthony said to call the shop when I’m On the way to give them a heads up. So I called when I was heading over there and no one answered. I kept calling and calling and calling until I pulled into their parking lot. The secretary “Anna” was so rude and not helpful. Rolling her eyes constantly. I told her I was calling and asked why no one answered the phone and she said “mmm yea I’m not sure we don’t really answer that.” I was very taken back hearing that response. So I asked Anthony if he can speak to his manager so I can be compensated for my troubles and he gave me $50 off of the $492 amount. The technician who took my car also heard what had happened and put new wiper blades on my car free of charge front and back. In conclusion, I would go with a different company next time. One that shows up to the appointments scheduled. And if for some reason they can’t make it to my house, then CALL ME! Instead of having me wait around for hours. One star is the rating I’m giving based on my experience I had with them yesterday 4/29/25.

Yesterday, I had an unfortunate experience of having my windshield cracked by a rock driving on the expressway. I heard such great things about Safelite auto glass that I decided to make an appointment with them for Thursday 6/26, to have my windshield repair. However, I have to say it’s probably one of the worst experiences I’ve had with a repair company, as well as the awful customer service. I drop my car off at 9 AM. I was told it was an all day drop off, I asked why was considered an all day drop off. The customer service rep at the office stated that it was due to my insurance company and my Insurance company considered it an all day drop off. I spoke to my insurance company, they stated that this wasn’t true and that Safelite just overbooks a lot of customers and prioritizes certain vehicle. My car was sitting there for 8 hours and wasn’t pulled into the garage to be fixed until 5:15 PM. I asked the technician how long it was going to take. He stated about 3 hours or so. He emphasize that the car wouldn’t be ready until around 8:15 to 8:30 PM. I felt this was very disrespectful for Safelite to have my car for 11 1/2 hours for a 3 hour job. I ask the technician to release my car so I could make arrangements with a different auto-glass company. I also asked for an email address or phone number to speak to someone in regards to my experience, no one could give me any information. So my other alternative was to leave a review on Google. Safelite should be a shame of themselves and they need to make an effort to do better.

The person that greeted me at the front desk was so rude and condescending right from the get-go. I did not feel like I was a valued customer. I never got to meet the technician working on my car. I was lied to because every Email text and even the conversation I had booking the appointment all said that the appointment would take 2 to 3 hours. I was planning on staying and waiting the 2 to 3 hours but when I got there, I was told no those text and everything are just automated generations and I was gonna be 4 to 5 hours so I had to make last-minute arrangements that were very costly to me to get home. There is no way I can sit there for four or five hours and it did end up taking 4 to 5 hours for my car to get done I don’t feel they should tell people incorrect information. I wish I had the name of the person that greeted me. I asked her name and she says I don’t need that information That was rude even for her to say that overall I feel that the way I was treated by this particular shop was not very nice. I’ve used Safeway before where they’ve been able to come out to my home to replace my auto glass, but I was not able to do that this time because my car needs to be recalibrated so I had to go to them.

Safelite mobile service tech came to my home to replace my car's cracked windshield. The tech caused damage to my passenger side dash area during the replacement process. Tech made sure not to mention the damage and I became aware after the tech had already left. Tech asked me to come out and help put the replacement glass into position, which I did, and it's definitely not easy. It became crystal clear that windshield replacement really does require a Team of 2 people. This would help explain the cracked dash area because of the difficulty trying to control a large, heavy piece of glass by one person, whether the damaged glass is being removed or the new one is being set in place. As the tech is finishing up the job, I receive an email from Safelite advising me that the price I was quoted has now increased by $350 for no apparent reason. Went back outside to discuss this with the tech and made sure he understood very clearly what his options were. Tech called his office and just like magic the price returned back to normal. For anyone planning to use Safelite mobile repair, always check carefully for damage before they leave, especially the interior of your vehicle. Lesson learned.

Revised: I took the car back and they got it right this time. A tech glued it this time. I will keep an eye on it but will still use them again if needed. I was recommended by my insurance company to go to Safelite and have my windshield replaced. I went. They were very nice. They did the job and I was in and out in a couple hours the next day. The seal around the windshield popped up. I took it back And they told me That I must have an appointment to come back to have it redone. The appointment was two days later I go back and they take it and give it back to me within 30 minutes and the seal is popping up again. After I wrote a stellar review the first go round. I feel like I’m getting a runaround with them at this present time. This will be my second time going back tomorrow and if the job had been done right the first time I wouldn’t had to go back over again.

I had a fantastic experience with the Safelite AutoGlass team at their Oakland Park location. From the moment I walked in, the staff was welcoming, professional, and clearly committed to providing top-notch service. The entire process — from check-in to windshield replacement — was smooth and efficient. The technicians were knowledgeable, explained everything clearly, and took great care with my vehicle. The quality of the work was outstanding — my windshield looks flawless, and they even vacuumed and cleaned the glass afterward, which was a much-appreciated touch. What impressed me most was their combination of speed, precision, and customer service. It’s clear that the Oakland Park team takes pride in their work and goes above and beyond to make sure customers leave happy. I wouldn’t hesitate to return if I ever need glass service again. Highly recommend!

I had a very disappointing experience with Safelite. After getting my windshield replaced, I immediately noticed poor workmanship — the weather stripping was misaligned, and I could actually see exposed paint along the edge. When I pointed this out to the technician before leaving, his response was simply, “That’s the way it is.” That’s unacceptable. Not only did they dismiss my concern, but they also sent me on my way in the rain without addressing the issue. It was clear that they didn’t care about the quality of the work or customer satisfaction. I expected a professional job from a company like Safelite, and instead, I’m left with subpar installation and no resolution. If you value your vehicle and want the job done right the first time, I’d recommend looking elsewhere.

Working with Safelite auto glass was great. I have used them before, years ago, when I was with another insurance company so I was happy to hear they were part of my new insurance. Customer Service is always spot on and so is the quality of their work. Booking an appointment on line is super easy, they stay in touch via text and finished the job in the amount of time they said they would. You can easily go to any of their locations or they come to you and you can conveniently leave your keys if you are not available. I highly recommend them.ServicesAuto windshield repairPrice assessmentGreat price

My windshield was “repaired” the other day and it is honestly way worse than before. How is this an acceptable windshield repair??? Now instead of having a small spider shaped crack in my windshield there is a noticeable bubble that it in my sight of vision. It is annoying, I cannot get rid of it without having to replace the windshield. Which at this point I’m now going to have to do because this car is a year old and I don’t feel like having a windshield that looks ridiculous. But how was this acceptable??? It’s not. See before and after.

I had a cracked windshield and contacted Satellite for a repair. From start to finish, the experience was smooth and professional. The technician was friendly and knowledgeable, and had my windshield fixed quickly and flawlessly. The work was top-quality, and they even cleaned up afterward, leaving everything spotless on my Tesla. I really appreciated the clear communication and fast turnaround. I highly recommend Satellite to anyone needing auto glass repair – they truly exceeded my expectations!