Desiree VanBurger

Ricardo was pleasant, professional, and friendly. Auto Glass Now made scheduling easy and was able to accommodate what I thought might be a hassle; replacing one windshield via insurance claim and another out of pocket. It wasn't a hassle at all. I do wish they equipped Ricardo with a square or similar means of collecting payment, I don't love handing someone my card and having them manually capture all the numbers. I'd offered to pay over the phone in advance, but that wasn't an option and I suppose it makes sense, you pay when the service is complete and not before. However, the card thing isn't a reflection on Ricardo or his work. He was a person that inspires trust, he was a good communicator and seems honest and fair. He kept me posted as he worked, explained issues that arose, and helped me understand what to do next with my car that was showing an error. He reminded me that I have his number from when he called to let me know he was on his way, and left me with AGN's brochure so I know how to get in touch if I need to.