Colorado Auto Glass

I do not recommend. I went through a 2+ month ordeal. Please save yourself the time and energy and go elsewhere. They missed our first appointment, left with an unfinished windshield replacement then missed three additional appointments to fix the damage they caused. They chipped my paint left black adhesive all over my white truck and didn’t set the weather stripping correctly. After tons of empty promises and disrespect I will not be returning. My final experience with them was when I was promised a full vehicle detail when they replaced the windshield again after their botched job. I drove 40 minutes to them so they could detail it. 6 hours later after 5 ignored calls I showed up and picked up my truck. The paint was fixed but the job was still sub par. They apologized for not detailing it and promised to give me voucher to get it detailed at the location of my choice. My calls have since been ignored and they never held up their promise. (Edit- I can’t reply to your message for some reason so I’ll edit mine and add this message for the “owner” who replied to me. My review is from 2018 and it will not go down. It will follow your company for how horrible your service was, how much time and money you wasted of mine and for the utter disrespect your company showed me. This is unfortunately, the only way for people to hold horrible companies accountable. There are reviews on here dating back 9 years and I know this was the company I had the misfortune of doing business with so I don’t buy that Colorado Auto Glass has only been in business since 2021)

Called around 10 AM and was told via text he would call back soon. Called again about 2 hours later, no answer so I figured he was still busy - no worries. Called again at 4:30 becuase I wanted to connect before the end of the work day. He said via text to "give me a few I am fighting weather" never received a call back. I also used the "request a quote" feature online - no response. Called again this morning and no one answered and the answering machine said the voicemail box was full. I understand business gets busy, but telling someone to wait only to not call them back? Very disappointing since they are the highest rated in my area. UPDATE: Paul called me back after seeing my review and did provide a quote. It was over $100 more than a competitor so I did not end up moving forward with this company. But I will say once he finally reached out he was polite and professional. I would recommend hiring a phone answering service or reception staff to avoid issues like this in the past. I cannot speak to the quality of his work but I am adding 1 star for how he handled himself on the phone once we finally got in touch.

I called BMW of Denver Downtown to get my windshield replaced and they transferred me to the glass specialist. I was a little skeptical at first when I found out this was a 3rd party not a BMW employee. Paul just asked for phone number and my name said he would call me back with a quote and would go over all options with me. He called me back about a hour later he knew exactly what I needed gave me a price which was a lot less then BMW used to do for me. Then he asked me who I had insurance with I told him State Farm he asked me if I had my insurance card handy I told him I did. He asked if I had dwi written on the front I said yes. He then informed me that I had full glass coverage and my glass was covered. These guys know the glass business inside out are very helpful. A installer named JT came out had his son helping him the two of them installed my windshield in less then a hour told me to wait a hour before I drive my car. The work was dealer quality work for less then a dealer would charge. I would highly recommend these guys to anybody that needs a windshield put in.

I needed a driver's side window regulator repaired. I did a Google search. I picked Colorado Auto Glass because it was family owned and operated. Whether I was dealing with Mike on the phone, or the glass tech, Boone, I was impressed. Both Boone and Mike were professional, personable and knowledgeable. Boone knew his stuff and Mike searched for a regulator so we wouldn't have to pay the dealers high retail price. Boone showed up on time and in a few minutes diagnosed the issue. New regulator needed. Mike got us one, well below the dealer cost. Next day, Boone, once again was on time and within about 30 minutes had the new regulator installed. Overall I was extremely happy with the quality and service that Colorado Auto Glass performed. Next time I have a glass issue, I will be calling Colorado Glass.

I had a pretty big chip in my windshield that i NEEDED to get fixed so i could pass my inspection for Uber. My appointment to get my car inspected by uber was at 2pm. I googled windshield repair, and Colorado Auto Glass was one of the first ones to pop up. At 1pm I showed up and the manager, Chance, was able to have it fixed in 15 MINUTES! Chance informed me that if i had full coverage insurance that i wouldnt cost me ANYTHING to get it fixed. It looked amazing and i was able to make it to my appointment on time. I passed the inspection thanks to Colorado Auto Glass. I recommend this place to ANYONE who needs their windshields fixed. Thanks again, Chance. Hopefully i dont get any more chips (fingers crossed), but if i do, i know EXACTLY where I'm going to take my car.

Can't say I recommend these guys too much. They run late and I think scratched the hood of my car. The first day, I booked a time from 12-3 pm. I wasn't sure what that meant. Turns out, it means they may show up at anytime between 12 and 3, which was not made clear to me. They showed up at 2:30 or 2:45, but it was raining by then, and we had to postpone till the next day. The next day, they called and said it would be about 45 mins till he got there, but it was actually 1.5 hours. In general, they run really late. The bigger problem was I'm pretty sure they scratched the hood of my car in a few places. When I went out to check the windshield after they had replaced it, there were some scratches on the hood I'm pretty sure were not there before.

Fabulous customer service. I needed a windshield asap and not a single other company in town seemed to be able to get their hands on the right glass. Duane and Mike found the glass immediately and helped me through a two-day battle with my insurance company (they are very well-versed in procedures through insurance). They then worked with me (went out of their way, really) to get the glass changed super last-minute when I was finally cleared so that we could sell the car that night. The service tech, Joe, was kind and efficient and even let me charge my phone in his van while he worked. He finished in less than 30 minutes and the windshield looks fabulous! We will absolutely be using these guys again in the future!

As unfortunate as a rock-chipped windshield may be, Colorado Auto Glass made getting the repairs as easy as possible. Made an appointment through their website and the repair was scheduled for the next day at half of the cost of other auto glass services I had looked into. Dwayne, the specialist they sent, was professional, polite, and prompt. He called when he was on his way to let me know he'd be there shortly. Within 15 minutes of his arrival the rock chip had been repaired and Dwayne informed that all their work is guaranteed and gave me his card to call if anything went wrong . If you're looking for auto glass repair at reasonable pricing without any headaches then look no further.

These guys literally saved my life (my keeping a drivers license life that is). I needed my truck windshield replaced for a drive test and everybody was booked out at least two weeks due to the hail storms. I had a week, figured I’d find somebody to get me in and then the test was rescheduled at 9am for 3pm that day. These guys went out of their way to make sure my windshield was replaced that day, before they started their scheduled work day. Most kind and caring people I’ve met in a long time and their work is top knotch. I’ll be returning to them for any future windshield replacements that anybody in my family needs.

Sometimes things don't go according to plan, and no one is perfect. But was IS important, is how a company handles this. In my case, the camera system was damaged during the windshield install. Instead of pointing fingers or skirting blame, Colorado Auto Glass took responsibility, paid for the repairs at the deal, and even offered to pay for the ubers and/or a rental car. I was extremely impressed by the professionalism, even if things didn't go according to plan - I would not hesitate to use CAG again because I am 100% sure now I can trust them to have my back!ServicesAuto windshield replacement