Kimberly Klikoff

Suad is passionate about doing a great job. Someone smashed the front passenger window on my Mercedes SUV. In the wee hours of the morning on a Sunday, of course. I called probably 15 places to get it fixed. I discovered that basically, if I didn't want low quality glass, it was going to take a few days for anyone to get it. Suad thought he might be able to get the glass on Monday, since he does so many Mercedes repair jobs for the dealers. He called me back Monday morning to say he could get the Mercedes factory glass and fix it that day, which was amazing, since even the high quality non OEM glass was going to be a couple days from everyone else. He doesn't normally come up to Palo Alto, but had to go to one of the other dealers further north (Ferrari or someone?) so said he'd come by midday. He was great about updating me on his arrival time. His actual work was impeccable. He was really careful to clean up all the glass that was still in the car, despite my attempts to vacuum. He checked the repair thoroughly and it's been great - nice tight seal with no air noises or leaks. He clearly has very high standards and takes pride in doing great work. He was also lovely to talk to while he was doing the work. I will totally drive down to Campbell to use him again (though hopefully I won't need to.)