Safelite AutoGlass

Bad experience would not recommend only if you like being disrespected having your time wasted and driving back and forth 3 hour job turned into 2 weeks because Safelite AutoGlass Irvine couldn’t calibrate the car on the 2nd day they gave me my my car and as soon as I get into the freeway I get an alert that my drivers assistance is not working and is disabled I have to drive all the way back while calling them on the phone with no answer once I get there to the empty lobby Safelite AutoGlass tells me they have to recalibrate again and it’ll be around 40 mins.1hour passes they tell me they found the problem they Safelite auto glass broke a sensor during the install and will have to replace it a week from now because of the glue causing damage to the car if done right now .so then I leave with my car and I attempt to call using car play and it’s not working but it was right before I pulled in to have them recalibrate again I don’t know how they messed you the car play but they did it’s frustrating when you turn your can in to them perfect and they give it back to you damaged and dirty all around bad experience only reason I have to deal with them is because carmax is fixing my windshield under warranty. I would much rather find another option elsewhere they also left their trash from when they were eating in the car . They broke the head unit holding the rear view mirror didn’t say anything about that,they also cracked my shifter plastic this whole experience has been awfully stressful they have not done anything to make this right shows what kind of work they offer 8/15/2024 Update So I was able to get in contact with customer service. They had an attitude and once I told her about the situation, she calmed down and said that Irvine Safelite location would give me a call back after she explained the situation to him amd reminding him (Jeremy) employees can’tbe eating in the car, leaving the car with smudges and giving it back broken.She also gave me a client care number to escalate the situation further but every time I call that number no matter what time of day they never never answer the phone never got a call back from the or voicemail , IIt’s been two days no call back no voicemail nothing when I go on August 20 for my final experience with Safelite I hope their able to get all this resolved I have had to keep wasting my time and money for the unprofessionalism at Safelite Irvine and their customer service is nowhere to be found .They have not reached out to help at all nothing to ease the frustration of having a car you just bought get broken down grabbed with filthy greasy hands all over luckily the interior is white or else I would’ve have noticed DONT TRUST YOUR CAR WITH THIS LOCATION OR SET OF PEOPLE THEY DONT CARE THEY HOPE YOU WONT NOTICE THE UNPROFESSIONALISM AND DOWNRIGHT DISRESPECT. 3/30/25 update Still no call back or email to resolve this even after I called and escalated the situation. They told me on that call they would get back to me. They never did because they don’t care what damage is done to your vehicle don’t trust them go somewhere else.

LOOK OUT FOR JERRY AND DANNY. If they don’t know how to work on 100k+ cars they shouldn’t. Come to find out safelite has a reputation of being difficult and hiring techs that don’t know what they’re doing. I’d gladly pay more to a private shop that knows what they’re doing and can produce some sense of customer satisfaction and experience compared to this. The saying “you get what you pay for” really holds true with this safelite location in Irvine. We paid $950.20 on 9/7/23 for a windshield replacement. I had safelite Irvine come out to repair my 2020 Land Rover Defender (windshield replacement). My car has a factory snorkel air intake for off road performance. Safelite originally came out a few days prior to complete the job but told us the snorkel must be removed before they can begin work. So, we took it to a shop to have it removed per their request. Safelite came out to complete the job and finished around 6pm 9/7. The next day I woke up to find there were trim parts damaged and missing. The part is supposed to slide on and off, but it was torn off with a screen driver damaging the part and surrounding parts. I drove the car back to the other shop to get the snorkel put back on and called safelite to attempt a resolution. The main customer service number said they were unable to do anything. Then Jerry at the Irvine office said there was nothing he could do because another shop touched the car despite the removal of the snorkel being the only service the other shop performed AT SAFELITES REQUEST. I reached out to Jerry to resolve the matter. He was very rude and short. I had the other shop reach out on my behalf in hopes we can find a resolution and they left the shop on hold for 30 minutes and refused to answer the following calls period. They damaged my car, and are extremely unprofessional in their service. Desired settlement: Billing adjustment Money paid to business: 950.20. Jerry made it clear in conversation and actions he could care less about customers and their experience. Not to mention when we asked safelite to have Jerry call us back he never did and when I finally got a hold of him he had no idea what I was talking about. Great internal communication and customer expectations guys.NegativeResponsiveness, Quality, Professionalism

Absolutely unacceptable experience at Safelite Irvine — avoid at all costs. I had my windshield replaced at the Safelite Irvine location on Friday 4/18 and was met with incompetence, dishonesty, and blatant disregard for quality or accountability. When I picked up my car, no one mentioned any issues. I paid my $200 deductible, got my keys, and went outside—only to find the rear view mirror sitting in my center console, completely detached. I looked closer and saw a chunk of glass missing from the windshield where the mirror should’ve been. I brought the mirror back inside and showed Tony (assistant manager) and Ilce (receptionist). They seemed surprised, and Tony claimed maybe I had adjusted the mirror and it fell (I hadn’t even gotten in the car yet). Then he said the glass must’ve been defective and I’d need to come back for another windshield under warranty. As if that weren’t enough, on the drive home I noticed damage to the dash trim around my nav screen—likely caused when the mirror fell. On Monday 4/21, I received a call from Jerry (Irvine manager) who told me the real reason: the technician overtightened the screw, which broke the mounting bracket and took glass with it. This was the first time anyone admitted the truth. Jerry then claimed Tony had already explained all of this to me on Friday—which was a total lie. When I confronted him, Jerry tried to backtrack and was rude and dismissive. Both he and Tony were unprofessional and dishonest. Thankfully, the Westminster Safelite location was professional and corrected the windshield. But even they pointed out that the wiper blades were missing their end caps, which were removed and never replaced by Irvine. Poor workmanship, no accountability, and a complete lack of professionalism. The Irvine team handed me back a damaged car and hoped I wouldn’t notice. Avoid Safelite Irvine. Period.

Just paid a visit and it's extremely apparent they do not care for any new business. Was directed there by online customer service to get an assessment on my windshield (repair or replace). There were no customers when I arrived. No cars being serviced. However, no one wanted to take 2-3 minutes to take a look at my windshield and just tell me "repair" or "replace". Wasn't looking to get any work done then. Just a glance and assessment. The staff was too busy for lunch and I was told to come back in an hour. So lunch is definitely the priority for them rather than new customers. Just a heads up. Also, I checked the website again to confirm their hours. It definitely did not mention, say, or infer/imply that you should not come in during their lunch or that they definitely will ignore any business coming in during their lunch. Also, receptionist is completely not helpful. Keep this in mind when you visit. I'll be finding another service provider.

I am writing to express my appreciation for the excellent service I recieved from Jasen at Safelite. He recently replaced my son's entire windshield on his car, and his professionalism, skill and attention to detail were truly outstanding. Jasen provided excellent customer service throughout the entire process. He was knowledgeable, efficient, and went above and beyond to ensure the installation was completed perfectly. His friendly attitude and willingness to answer all of my questions made the experience smooth and stress-free. I highly recommend Jasen for his expertise and commitment to quality service, Safelite is fortunate to have such a dedicated and skilled professional on the their team. I will definitely use this Safelite in the future.

I had the windshield replaced here on my Subaru on the recommendation of Progressive Insurance Company. I paid more than 1000 USD, and what I got back you can see in the photos. The technicians here did an unprofessional job, broke the EyeSight system cover, and dirty the padding around it. Subaru owners with the EyeSight system should carefully consider where they will change the windshield. Communication with customers here is on the same level as technical quality. My car is damaged, and I don't know who or when will fix it for me. There was no active response from Safelite even after 4 days, even though they promised to get in touch with a solution to repair the car they damaged. Avoid this company if you like your car.

This was the second time I’ve had to have my windshield replaced in my RAV4 in less than a year’s time. In both instances, my windshield was replaced and recalibrated within the 2.5 to 3 hrs timeframe that was quoted. This is especially convenient since I choose to wait at their facility (I do it on my days off so it’s not a problem, but it’s nice not having to wait too long). I’ve taken my last 2 vehicles to the same place and it has always been a good experience. Staff is friendly, knowledgeable, and they keep you informed on the progress of your vehicle via text messages if you choose. I would highly recommend

Great service. The company is certainly customer oriented . From booking the appointment to helping with the insurance, it was a transparent process. I had the pleasure to have the repair done by their tech Raymond. He was punctual, courteous and professional. He also took time to answer all my questions and explained clearly what I needed to understand. In general, having the right person sent to do repairs or inspection can make or break the experience. In this case Raymond was excellent and I highly recommend Safelite mainly because they employ people like him. Thank you.

I was extremely happy with safelite. From start to finish. It was easy to make the appointment. I got the appointment the next day. I think I got their best employee, Edward. He was very informative about the process answered all my questions. Made sure I was happy with the work. He was very personable and easy to have a conversation with. The work was outstanding. You know you can have people working for you that know their job and are good at it. But when that person has outstanding people skills, it brings the rating to a 10 plus. Great job Edward!!! Thank you!

Very difficult to get a quote or get information related to needed work. Prices are good, but you get what you pay for. A friend had them replace a window on a Toyota Prius and afterward significantly more road noise, constant fogging of the window on the inside. This fogging was beyond bad and just didn’t seem like a good front window shield . As such we really don’t recommend, but unfortunately a lot of insurers will now only pay for using Safelite to save money. I guess if more of us complained the insurers would have e to change these policies.