Safelite AutoGlass

ZERO STARS IF I COULD. I HIGHLY RECOMMEND YOU FIND SOMEONE ELSE TO FIX YOUR AUTOGLASS. Safelite is the WORST company I have ever used. GEICO recommended them, when a semi-truck flung a rock and broke my windshield on the freeway. It took them 1 week to come out to me. They charged me almost $500. The next day after fixing the windshield, I was driving down the freeway and my passenger side rubber weather strip/trimming flew off my windshield and hit the car behind me almost causing an accident. I contacted Safelite right away because they claim their service is backed by warranty. The call center is RIDICULOUS and continuously hangs up on you. Once I finally got ahold of someone they scheduled me for a warranty appointment. I told them on the phone, prior to my appointment, exactly which part came off. The representative, Anthony, came to my house another week later and wasn’t aware what I needed him out there for. He said he wouldn’t be able to fix it and has to contact the corporate office to put in a request to order the part for my 2020 Kia Sorento. He said someone would follow-up with me in about a week or 2. It’s been about a month now and no one has called me or emailed me any updates. I contacted Anthony again and he said he forwarded my message to management and I should hear back soon. I waited again another week. Still no call. Just called Anthony again today and was placed on hold while he said he was speaking with people in the office. When he got back on the phone, I was told to wait 10 minutes and if I don’t receive a call, I can call him back. I didn’t receive a call. When I called Anthony again, his phone is OFF; goes straight to voicemail with a full mailbox. This is the WORST customer service I’ve ever had to deal with. Called the call centers again and they kept hanging up on me. Wish I would have spent my money elsewhere and wouldn’t have had to be treated like I don’t matter as a paying customer.NegativeProfessionalism

Scheduled a 7:00 AM appointment for 2/1/25. Arrived at 6:55 AM—only car in the lot. At 7:00 AM, I called the store because the doors were still locked, no answer (image attached). Waited until 7:02 AM—no one showed up to unlock the door. I notice a sign on the door that says the open at 8:00 AM so I leave, assuming it was a system scheduling error. Annoying but no biggie. Returned at 7:55 AM—lights on, two people inside. Explained the situation to front desk, but was refused service for “missing” my appointment. No apology, just told I could leave my car and maybe they’d fit it in. The employee even claimed the door was unlocked and lights were on earlier, despite my headlights clearly illuminating an empty, dark lobby. After explaining this to him he says, "oh maybe it was 7:03." Starting to feel like he waited for me to pull away before unlocking the store. No accountability, no reasonable solutions, —just a shrug. Would've been happy with an acknowledgement of the mistake and a rescheduling. Horrible customer service.

They did a good job replacing the windshield. However, a few days later we noticed the passenger side door handle area covered with the windshield sealant. Impossible to contact the business as the number listed goes only to corporate. So I left comment on their web site. Waited over a week, NO RESPONSE. Called the number earlier this week, still unable to talk to the business, after being put on hold three times, once for 14 minutes, I was told by the apparent "corporate" person they would come by with their mobile unit and take care of it that afternoon (Monday of this week) . I waited all afternoon, no show. I am hesitant to notify the BBB because I think if a customer were allowed by the buttheads up the ladder to communicate with the business manager, things could be taken care of. At this point I am sharing this with my insurance co (Allstate) who set the appoint up.

Before my appointment the representative made sure I understood everything that was going to happen in order and if it didn't to get back in touch with them and let them know. Before the technician arrived at my home he gave me a call and believe it or not he was on time. Before he started on my car he explained to me everything that was going to happen and once he finish if there was any problems I have the telephone number to call and they would take care of me with no problem. He even explained the warranty. He made me feel so safe. I went back in my house. I didn't even stand out there and watch him. He was friendly. He was dressed in uniform and he had no problem repeating himself. You don't find that everyday I had an outstanding experience with Safelite Auto Glass company and I hope you will too. I don't see why you couldn't. Betty Henderson

Your service is not complete. They forgot the molding on my front windshield it's kind of a big deal. When I pointed it out to them, they said it was complete . I'm in the process of trying to get a service with them they're hard to reach nobody wants to give you a call the best you can get is somebody to text to and they want you to do a warranty service. Complete waste of my time. Looking at the windshield they installed it may not even be the right one for my car there's a big gap on the sides. Do not take your car here if you care about the way your car looks in your car overall. So you guys can take the time to reply on a review but you guys can't take the time to call the customer back a paying customer to handle and settle the problem which was pointed out at the time of pickup you guys are a waste of time not professional at all 100%;

Terrible service - will not guarantee work. and I will not return, nor would I ever refer anyone here. If you must come here, do not get the crash wrap service to your car. During the removal of the crash wrap the technician broke the plastic triangular corner trim separating the rear passenger and quarterglass windows and basically just glued everything back together. He said that a manager would reach out to me for repair but never did. Furthermore when I followed up with the store they said that their disclaimer form, which they my make you sign before the crash wrap service, exempts them from responsibility of their technician's screw up. Worst part is they had the nerve to charge the full amount - not even a reduced cost for the damage incurred to my car. Go to a place that will guarantee their work. This place is aweful.

Made a claim with my insurance company for them to fix my window on 7/3 at 8 am . 7/2 @ 12 noon I was notified that they didn't even have the window. They then rescheduled me for the following week without my knowledge. Since I had already taken off work I couldn't take off more work so soon. I then tried to see if they could do a house call, they told me no even tho that's exactly what they advertise. Once again they rescheduled me without my knowledge. I then just canceled my appointment. But by the rest of the negative reviews on here if you have a car that needs recalibration don't bring it here. The customer service is horrible. Then the owner is going to give a automated response of "we're sort for your inconvenience". I bet.

Had a bad experience with the Fairfield shop. I had a rock hit my windshield so I set up a at home claim to repair. They gave me a 1-5 window. They never showed or called. I went into the shop the next morning and listened to their excuses but we set up a new same day appointment for 11:30. Again they never showed up. I called and they told me it was in shop. I said when did that change and they said, “oh we emailed you” then later asked for my email address because they said they did not have it. I said, boy you guys are not doing a very good job so the person I was talking to said something like have a good day and hung up on me. No stars from this customer.

If you have a Mercedes and need a windshield replacement and calibration, stay away. They can't get the calibration right in one visit. This seems to keep happening no matter which Mercedes I bring in. It also happened to another lady with a Mercedes the same day. Atleast they gave her the courtesy of telling her immediately that she was going to have to come back. In my case they told me that my calibration was complete. I was about to leave and my dash told me a different story. I waited 2 hours with three small children while they tried to figure it out until eventually telling me I needed to come back another time.

5 stars are for Fairfield, Ca. Safelite Office If you want best service for your vehicle go see Monica at the Fairfield Safelite office. Do not go to Redding or Chico. I drove three hours for the best Service thanks to Monica. She was the only one that could find the right windshield that I requested, OEM Windshield. My car only had 800 miles on it and got a chip in the windshield. Nobody except for Monica could find me an OEM windshield, this woman Was amazing. I spent two weeks with the Chico and the Redding office trying to get my OEM windshield until somebody told me to call Monica at the Fairfield Safelite….