West Texas Windshields

The installing of my windshield was quick and the guy who did the installation was great, but that's where the good service stopped! Although the lady that we paid out with was friendly enough, all we were told was not to take the blue tape off for 24 hours and to not power wash the windshield for 3 weeks (that was it). They clearly had our address and info and saw that we llived 50 miles away, but no additional warnings or info was provided about windshield care for the new installation. On the way home, the windshield broke loose from its seal , broke the tape and started leaking air. My husband was in another vehicle in front of me and we pulled over and he was able to duct tape the windshield back in place so we could continue home, as we were only 10 miles away. Back on the Interstate, the windshiel again broke the tape and was leaking air. We could not contact West Texas Windshileds at this time because they had already closed, so my husband called them as soon as they opened the next morning, which was a Saturday. He was told to take the tape off at noon (which would have been over 4 hours too soon, as they had said to leave it on for 24 hours) and they were sure it would be fine, but if it wasn't they would come to my job in Odessa on that following Monday and reinstall the windshield then. This was not exceptable as far as I was concerned as it rendered my Jeep unusable for the weekend (because I had to leave it sitting in the garage so the windshield could try and seal and we also left the tape on the entire weekend and did not take it off until late Sunday evening) and if the windshield did not seal, they were expecting me to drive 65 miles to work, in pre-dawn early morning interstate traffic with a windshield that was not sealed and leaking air! Not cool at all!!!! Lucky for me, somehow the duct tape worked and the windshield sealed, for the most part (still leaks some air but I have a ragtop Jeep so I just deal with it, even though I shouldn't have to)!!! I found out after the fact, that you shouldn't drive over 65 mph or do any sudden accelerations (both of which I did after my installation because they did not warn me not to) and that's what caused the problems with my windshield sealing. I guess if it's not their $300 they really do not care if the windshield gets a proper seal or not!NegativeProfessionalism

The receptionist they use to represent this company is ridiculous. No professionalism whats so ever . They’re rude on the phone and In person when I arrived to their place of business …. As if I am such an inconvenience for them and disturbing them in some sort of way . As I wait in the lobby I literally hear both lady’s speak to each other saying that some people are just so rude and don’t know how to act . Knowing I’m right in front of them . I know they’re not talking about me because I was respectful the whole time . And using curse words in front of customers … I think they need a training of how to behave at place of business and need to learn to keep their mouth to a minimum… especially in front of customers . I will definitely not be coming back to the one in midland , only good thing I can say is there manager at this store mari handle the situation a whole lot better and refused to speak to the other girls working up front .ServicesAuto windshield replacement

I have used West Texas Windshield twice and both times my experience with them was less than par. The front desk girl is very helpful and professional but their technicians are less than desirable. The 1st time I used them, the tech installed my windshield wipers incorrectly and it took them 4 days later to come fix them. Then the 2nd job my back window was shattered and they installed the new one at their shop and failed to clean all of the broken glass, work rags etc from the bed of my truck. When I called them to fix it, they told me I had 15 mins to get back across town before they closed. To me, I would stay late to fix it and make it right. I would not recommend these guys based on their poor work.

My wife and I had each picked up a rock chip in our windshields and we have been intending to get them fixed for awhile. Today, we bit the bullet and took both cars to West Texas Windshields. I arrived at about 1:00 and my wife trailed behind by 10 or 15 minutes. By 2:00 we were done. The wait was pleasant; there’s a retro arcade video game in the corner and I renewed my acquaintance with Ms. Pac-man. The waiting area was cool, comfortable, and quiet, with a little music in the background. I finished my latest book and doomscrolled on my iPhone while waiting for my vehicle. The chips were repaired quickly, the staff was pleasant, and the cost was reasonable - $49 per vehicles. I highly recommend using West Texas Windshield.PositiveQuality, Professionalism, ValueServicesAuto windshield repair

I had a rock chip, called my insurance, was told to go through a bigger company, said company did not have a spot available until a week from now. Asked for somewhere local, West Tx Windshields was mentioned. I was told to get the phone number once I was there so the insurance could send over the work order. I arrived there, my truck went right in. I called the insurance while in the waiting area, very clean by the way, insurance told me that an inspector had to come see my vehicle first. I told the lady at the reception area that I would need my truck back, the gentleman in the work area was already working on it. Lady in the front said, just don't worry about it, we'll take care of it for you. HOW AWESOME AND UNDERSTANDING IS THAT?!PositiveProfessionalismServicesAuto windshield repair

Had to go back 3 times to fix an air noise coming out of the new window they installed. The air noise is still making whistle noises. Missed placing back the screw from the seat belt. This was the rear window of my pick up. Did not like the service provided for the price. They did some lazy work. Not professional at all. Not to mention the attitude from the ladies up front. Update, reply to owner. For some reason I was sitting in the back seat today and noticed it still has that noise. Theres nothing to be confused about. Its annoying that I took the truck 3 times and still have an issue with it. Its supposed to be a professional shop. Not a confusing task! Update. Got a call from them my window was under warranty, so they replaced my window. Ricky took care of us great guy, great customer service. From the front desk ladies where so professional except karla she seems to have attitude problems, rolling her eyes at us. A little training on customer service would help alot on this business.