VA Auto Glass

They replaced my windshield but they damaged my hood. They were scratches all around on the hood near the bottom of the glass..looks like zippers or buttons from someone's pants or jacket and greasy marks where you can tell they were putting their feet on my hood and even inside on the dash. The top and sides of the frame were scratched badly like they used a crowbar to remove the old windshield. I went back inside before I even left the parking lot which looks like a junk yard. I should have known not to let them work on my car by the way the place looked alone! They just said, no, we didn't do that and walked off. Plus there was a mark on the glass that I could never get off. Insurance had it replaced again but not there. NEVER AGAIN.

The windshield of my car looks great. my only complaint and the only reason I give four stars instead of five is because the inside of my car was filthy. My car seats were left with footprints on them and my car doors even had dirty footprints on them. The quality of work that was done was good and I’m not one to complain, but I was annoyed by the footprints all over my brand new car that has less than 1000 miles on it. It took less than an hour to replace the windshield but I should have to clean my car out after getting it professionally serviced.

Customer service here was through the roof! I needed my back windshield replaced and he took my car right away, two hours before closing.. They realized they didn’t have the right replacement so they ordered it and got it the same day and stayed open late just to make sure I got my car the same night. They even went out of their way to do some extra work for me. Pricing was also very reasonable too! I am so happy I came here to get my car fixed! Will definitely recommend to everyone, including friends and family!

2nd time using this business and I thought I reviewed it before but apparently not. My auto insurance uses Safelite and they wanted an obscene amount of money for my windshield and it was not even a Ford OEM windshield but a lower rated one. Safelite said the Ford windshields were on back order with no clue on when they would be in. Called Va Auto Glass and they said they could get a Ford OEM in by the next day and in fact they did. Quick install and for much less than Safelite quoted me. Will no hesitate to use again if need be.PositiveQuality, ValueServicesAuto windshield replacement

I had a windshield in my VW Rabbit replaced in 2022 and was very pleased overall with the service and quality of work. However, the windshield began leaking water on one side recently so I called and asked if they could take a look. The person I spoke with seemed put out that I called but after brief discussion stated they could test it Thursday after 4 and to just come by as no appointment was needed. I went by as planned and the door was locked. After calling both numbers I reached an employee who said they “left for a while” and someone would probably be back soon, about 10-20 minutes. I agreed to sit and wait. Multiple employees did return after almost 30 minutes but no one spoke or acknowledged I was there and the door remained locked. After several more minutes I left. As of now, even after leaving a voicemail with my number, I have not heard back. I got the distinct impression they were purposely avoiding checking my windshield for issues that might be their workmanship. I’m not sure what happened but I was really disappointed because the original experience was very good. I guess if you have work done that develops an issue it would be best not to expect to receive the same good treatment as when the work is originally done. I referred multiple people to them and they do have great prices, but I truly hope for all the positive reviewers that the work holds up better than mine and that if they do have an issue that they get treated better.

Last week my daughter had a tree limb go through her back glass in a wind storm. She is a student in Harrisonburg, so we did not know what company to call. After looking at some reviews I contacted Adam at VA Auto Glass. He was very helpful. Worked me up a quote and said he could have the new glass the next day. With some rain in the forecast he offered to go pick up her car and keep it in their shop overnight to avoid any water damage. My daughter then contacted them and set up a time they could pick her car up that was convenient for both of them. They had it ready the next day around noon. Very pleased with the service and price. They even cleaned up the broken glass!