Urban Auto Glass

Absolutely amazing customer and technical service. Truly, blown away. Bailey, who was my first point of contact was so personable and sincere~that sincerity continued through Matthew, the technician that came to my door step, repaired my windshield in literally 10 minutes. I couldn't even see the crack anymore. Amazing company. I highly recommend them!

I've dealt with other glass shops in Flagstaff, but this one is exceptional! They went above and beyond to take care of me after my windshield was abruptly broken from a rock that was thrown from a big truck. They were able to replace my windshield within an hour after the incident. Thank you Urban Autoglass!

The office girl could not be more snippy and rude, I use to recommend this shop to many people. But after so many rude interactions with her, I will be sending people to diamond auto glass, where they are respectful and on time.NegativeProfessionalismServicesInstallation, Auto windshield repair, Auto side window replacement, Sunroof glass replacement, Auto windshield replacement

Horrible horrible horrible customer service technician was late and didn’t even apologize for. I had spoke with representatives prior to appointment for window tint services and replacement of a window regulator for my truck, but forgot it as this experience. At least the gentleman on the phone apologized for the technicians rudeness. I did appreciate that.

After having difficulty with other larger auto glass shops in town, we were grateful for the prompt and thorough service at Urban Auto Glass. State Farm was able to gain contact with them in less than 10 minutes and they were able to schedule me very quickly. There were a few things other shops were not able to do due to our car having “eyesight” however, it was not an issue at all for Urban Auto Glass. We would highly recommend coming here and will be using their services for our other cars and family’s cars.

I got a windshield crack on a long road trip and found Urban Auto Glass in Flagstaff. I was in Sedona at the time. They were able order the correct part over the phone and in a couple days, when I was passing through, were able to replace the glass in a very short amount of time. 40min maybe. Everyone from the customer service agent on the phone to the staff at the shop were just amazing. Friendly and responsive. Totally saved me. Thank you Urban Auto Glass.