USA Auto Glass & Batteries

I had my driver side front window smashed out 3 years ago. This shop replaced my window and tint. Recently, my tint started having this wavering look like I was looking underneath water through it. I called John and explained my situation. He told me they only warranty out their window tint for 1 year, and the best he could offer was half off. I'd rather pay full price and have it done right. Who doesn't stick behind their work? It says a lot about a shop if you're trying to have your mistakes be on the customer's dime. Fast forward, I just got my tint done by another shop that offers a lifetime warranty with their work. Go figure....a reputable shop that stands behind their workmanship. Maybe take notes, John, to have a better business model. They said your tint is very cheap, and that's why I had that wavering look. Guess these reviews that gave you 1 star are correct that you use cheap materials. Do better!!!!

I went to this shop to replace a broken window a year ago, they were very responsive and quickly got me in to fix it. The cost was really cheap so I went for it. A year later I had to completely redo everything this shop did thanks to the terribly cheap poor quality replacement they installed. The window didn't roll up all the way and the gushing rattling wind tunnel noise on the highways was overbearing. During installation they tore my gasket in half, completely ripped it and did not communicate or own it when I took it back a month later to let them know this problem with the wind tunnel. So I ended up taking it to another shop who tested and replaced everything again, correctly diagnosed the problem and corrected it. I would have expected John to do this, instead I received impatience, poor customer service, and he refused to investigate or help, let alone take accountability for this poor installation and hack job. His negative attitude and poor customer service in addition to my time and money waste have earned them this review. I absolutely will never go back and do not recommend this shop to anyone. Save your time and money and go somewhere else.

An excellent experience. You might wonder what sets a 3 star from a better rating. I think 3 star does what they are contracted to do: nothing more and nothing less. USA Auto Glass went above and beyond: not only did they tell me that my insurance company (USAA) does use them, John was helpful in making sure the car itself was returned to me in better shape than when it went in: they vacuumed it, removed my oil change sticker from my old windshield and applied to new windshield so I don't forget when to change the oil, and they removed the sticky velcro portion of the Good2Go Flexpass with precision, so I can reuse it without ordering new velcro strips for the windshield. Great experience and great communication.

Gave misinformation about the tints on the glass. I told him that the front and rear windows have different shades of tint on my car. But gave false, incorrect information telling me that the tint shade are exactly the same. Was condescending and not professional in his behavior. P.S. The front tint appears noticeably lighter than the rear tint, regardless of the lighting conditions. I was informed that both the front and rear tints are the same, and the difference in appearance is due to light coming through the windshield. While the windshield might indeed play a role in this, objectively speaking, even without considering lighting conditions, the front tint is still lighter than the rear. I don’t need the refund since you have done the job.

I've scoured the Internet, made many calls, and got a lot of estimates,I just happened to find the same place, years apart, and they are the best for a reason. They do great work, and they do it fast, and they are the lowest price I could find within 30 miles of Lynnwood. Even with taxes included, I tried to tell them, don't worry about the glass on the floor, I'll clean it myself. They still cleaned, vacuumed up the glass, cleaned the mess, and made my vehicle smell better than when I came in. When I got my car back, I sat and cried. I was a victim of a vehicle break in. And I looked at my car when they gave it back, and I couldn't believe the service I received from them. I'm a repeat customer, and always will be. I sincerely suggest this business for any glass, battery, or other auto issues. They truly care about their customers, and do it at the lowest price I found. Thank You all at USA Auto Glass and Battery.

Friggin awesome! Talk about a father's day blessing. One of their guys accidentally misquoted me a charge not including labor. When I called later to let them know I was on my way they had let me know that it was going to be a different price. It was something I couldn't afford. Instead of turning me away they called me back an hour later letting me know they'd honor the mistake. I was in and out in less than 2 hours. Everyone of the staff members was kind and understanding. My son and I didn't really have anywhere to hang out so they grabbed some chairs and told us to chill in the air conditioned lobby because it was incredibly hot outside. They even recommended me a tint shop that gave me an unbelievable quote after I had asked. Really seems like a professional family unit at USA Auto Glass. If anything ever happens to my windows again, I will be returning. Thank you John and team! PS. I called several places in the area, and even with the actual quote, they still beat everyone out of the water!