Southwest Auto Glass, East Central El Paso

Had my window smashed on a Friday night and the next morning, I arrived at Southwest Auto Glass and the front desk technician was very professional and managed to fit my car into their daily schedule considering they close earlier on Saturdays. They had my car ready before noon with my window glass replaced good as new! I highly recommend Southwest Auto Glass for any replacement of windows. Thank you guys so much.PositivePunctuality, Quality, Professionalism, ValueServicesAuto power window repair

Called to have my windshield replaced on my vehicle via mobile service. Installer comes out,and I am watching him. I see a small chip on the new windshield. I noticed hes covering it just perfectly when handling it,and when he put it in,he was trying to get it in pretty quickly.) I pointed out to him. He agreed and called and all this and that. Now am I accusing him of trying to cover it up without me noticing?Well if I wouldn't have been out there I would have never known since the chip is under where the weather stripping goes. Could have been an honest mistake,maybe not. Regardless,that's only part of the problem. Another guy calls and charges me. Came out to shy under 200 bucks. I ask whats on the charges. He mentions a few things that they didn't even do since the glass was chipped . Weather stripping was one of them. Had to ask him just to charge me the glass itself 3 times since that's all they did,and the glass was chipped to begin with. They set up an appointment for me to go in and get the problem fixed,but really? That's why I used the mobile service to begin with. I chose this place based on good reviews . Perhaps the good reviews are from people that are at work while their windshield gets replaced. Good thing I kept an eye on it ,as I always do on services around here. I never did go back to remedy the problem. Cars a beater,and my time is limited.Have two more cars that need replacements plus a piece of glass for my house. Not gonna be from here. Edit to the owners response: Regardless,whatever I typed did occur and appreciate the reach out. Since then I have had my windshield replaced elsewhere. Thank you.

They are the true professionals! From getting an online quote, to scheduling an appointment via email, to having excellent service while there, I highly recommend Southwest auto glass! They even had kids books in the waiting room, which was awesome for my toddler. What I appreciated most was that there was a seamless transition from the online quote to the shop. I didn’t have to pull up the email to “prove” that I got the quote— they already had it in the paperwork. And they are very reasonably priced. You don’t get this kind of customer service just anywhere.

I called on a Friday around 10am. I needed to get my windshield replaced asap because I had just failed a car inspection. Chris was extremely kind from the beginning and gave me all the information I needed. When I mentioned the time constraint, he assured me if I brought the car immediately, it could be ready by the end of the day. And it was! I was called at 4pm to pick it up. The windshield was installed perfectly and cleanly. They made sure that my sticker permit and previous registration were on my new windshield. Their price was affordable and quoted me almost 200 under what a competitor quoted me for the same glass (Safelite). Take your business here! I'd break my windshield again just to be able to take my business here lol Thank you!ServicesAuto windshield replacement

Southwest auto glass On May 18,2021 I had my Jeep’s glass replaced at southwest auto glass. I called prior to setup an appointment since I was driving from California when my windshield cracked. They were very welcoming when I arrived and were expecting me? When they were done with the repair, I saw that they had cleaned the inside of my Jeep. They also gave me instructions on how to care for the windshield for the next few days. I felt in good hands knowing that if I ever have any issues or need more glass work they would help me out. Everyone I spoke to at Southwest auto glass behaved very professionally and respectfully. Thanks again Southwest Auto Glass

Chris, Sydney & Angel had amazing customer service skills. I came in to get my windshield replaced because another company replaced my windshield and then failed to properly secure my rear view mirror back on. I came to Southwest Auto Glass thinking I needed a new windshield but they secured my rear view mirror on within an hour and at no cost. Amazing people and I will always go here if I ever have any trouble with my windshield again!ServicesAuto rear window replacement