Shoals Auto Glass And Accessories Inc

This place is the epitome of class. I purchased a car 3 months prior and while driving the frame surrounding my windshield began to loosing and lift away from the windshield. I stopped in at Shoals Auto Glass to get It repaired. The workers there were appalled at the job that was done to by the person who installed the windshield. I fully expected to pay for the repair but the technician simply said "don't worry about it." Even though they were not responsible for the work done previously they took upon themselves to make it right at no cost it is greatly appreciated.

GREAT place to do business with!!! Brought RV to them today, after weeks of getting a run around from several other RV dealerships and glass companies. From start to finish experience was easy. When I arrived they didn't try to "feed me a line" which they could easily have done to "upsale". I was already prepared to spend quite a bit to have windshield removed, seal replaced and windshield reinstalled. Ended up needing only to have seal sealed. Recommend anyone with an RV to skip those "big" RV dealers on North Alabama for windshield repair and go directly to Shoals Auto Glass.

Did a great job on my windshield repair. However, I found their pricing to be a bit shady. I called up there and the lady told me $315. I pulled up at the place and the same lady took a look at my windshield and told me $329. And finally, when I went to make an appointment, all of a sudden the price was $349. When I asked about the price change, the lady did not give me an answer. Honestly, I should have just gone to the Safelite in Madison. Edit: somebody from the company called me and said they would reimburse me for the initial quoted amount.

Thumbs up to these folks!! The window on our car got stuck in the down position and we feared we'd need to replace the motor which could be spendy. We called to see if they could help us out, and they got us in right away for a diagnostic. Five minutes after the technician took our car back, he was done and had our window back up and fixed! Turns out the motor got stuck on stupid and just needed a lil knock on the door panel and it came right up. Whew!! They charged us nothing!! Really appreciate their integrity and friendliness! If we ever have auto glass needs again we'll definitely be using them! Thanks yall!!

We never said there was anything wrong with the sunroof. The door has been that way since we purchased the vehicle. I never had this issue with the initial windshield or even the 1st windshield you guys tried to replace. We assumed you were doing it correctly and had no reason to inspect until the wind noise. When we carried it back the 3rd time y’all said it would have to come out when we left it. So now you’re telling me you never touched it. This is going to be a he said she said situation but I can honestly say I’ve tried to be nice and work with you all but it’s seems it’s been story after story. Good luck 👍 n the future. Update: Took the vehicle back, tech heard the wind noise, when we left the car they were going to check it out. I get a call the end of the next day (we left it overnight) It’s ready, husband talks to tech and they blame it on my door tech states it looked someone had pulled top of the door out compared to the way the passenger door was. After looking at it, it looked like the whole door was not pulled up tight when it was shut, I Take the car, get door aligned back up still same noise no change. After further investigation it appears they chipped my paint at the roof line and tried to patch it and broke the clips that holds the side framing in place. This is information that should have been addressed with me! Initial post: Needed my windshield replaced so I took it Shoals Auto Glass. The first windshield they tried was an aftermarket windshield and would not calibrate with my safety features and it was ok no wind noise.So they ordered a factory windshield, a week later had it installed and I have the worst wind noise ever. I assumed it may have just been the March winds but I carried it back anyway and they said they didn’t notice anything. Said they used a water hose and did a leak test but I really couldn’t see where they used a hose. Well here I am about 2 months later and the noise is terrible. They were very friendly to work with but I never had the wind noise until the new windshield so I’m not sure if a seal got pinched or what but it’s very frustrating .

I had a windshield installed that had been damaged. Teresa took the time to explain every detail, check my insurance card for me to let me know my deductible and ordered the glass and set my appointment. They were right on schedule with the repair, did a fantastic job, cleaned it up and got me on the way. I buy all my accessories from them, even when I worked at the local Chrysler Dodge dealership for over thirty years, because their prices were lower than I could get them at dealer prices. I highly recommend Shoals Auto Glass for any of your glass or accessory needs. Top notch staff always do a spectacular job. I rate them a "13" on the 1-10 scale. Thank y"all for all your service! BH