Safelite

RUN….do not walk!!! I would prefer to speak with management about my feedback, but both store manager and district manager never returned my calls. So….i would highly recommend you seek out another glass company as Safelite lacks customer service. In fact, there is NO customer service. From the receptionist (who was so rude and seemed annoyed that I was even standing before her!!! She never made eye contact). After it was decided that the shop could not guarantee their work on repairing a small crack, I decided to have the entire windshield replaced. A home appointment was made, time being 8-12, by 11:45, I called and he was not even coming because apparently it was decided that the type of windshield could only be installed in the shop! BUT ABSOLUTELY NO COMMUNICATION FROM SAFELITE. So, unless I called, I wouldn’t have known!!!! Do yourself a favor find another company!!!

the front desk concierge did not appear she wanted to be at work. i understand, i have those days too. however, it can be rather off putting. the communication was not great. i was hoping or expecting to talk to the person actually repairing my windshield. i was told that someone would talk to me. no one ever did talk to me. all of that being said, they did seemingly repair my windshield. so end result was fine, process was less than ideal. update: the repair did no go well. the cracks do not seem to be properly filled and are getting worse. it was mentioned that this was a potential outcome but i felt a lack of care and consideration. i had someone from safelite come to my house to re-inspect my windshield. he said he couldn’t fix it. he was way more attentive and kind so i would suggest getting on the schedule for someone to come to you if possible.

Customer service here sucks. I've been here twice and they still haven't fixed my windshield after two appointments. This time they said that my Tesla had to be charged to 60% in order to fix the windshield. That could've been told to me the last time I came in and this appointment was made or when I got here 20 minutes early knowing that I have a tesla the guy that checked me in could've asked what my battery was on since it was a requirement. He didn't say anything and didn't even apologize or anything. I guess that is why this place is rated so low. Now I have to come back for a third time.

This location is straight trash. I was called the night before my appointment and told it might not be possible to do my installation due to the weather. I told the the agent on my phone to keep my appointment. I get a text and email the next day saying my appointment is scheduled. I arrive at the location only to be told "we told you it was cancelled". Thanks for letting me drive and take off work so you could cancel a reservation that wasn't cancelled per your system. I got to deal with the lovely manager (I'm assuming) who stated that the rep I talked to yesterday said it was cancelled and told me he believes his agent over me. When I asked if your calling me a liar he said he wasn't taking sides. I glad I found another glass company that will do the replacement on site and who won't treat me like a hassle and call me a liar.

I had a truck break my windshield in my new car and the trucking company didn't want to fix so I tried to use my insurance my insurance and they made me an appointment at Safelite my insurance didn't cover and then Safelite decided to raise the price of my windshield from $347 the quoted my insurance company to $550 and I asked why they said because I didn't have insurance and that's wrong I do I have two insurance policies one for my job and one in my private capacity they did honor that quote in the end but the reputation is done if you are a person that wants to pay out of pocket Safelite acts like law enforcement and wants your insurance to pay for it they don't want to do business with the general public. Today they called to reschedule my appointment for rain and I live less than 1 mile from this shop and they want to make me wait till Friday before I can use my car again for work after months of dealing with this company and it's now painfuly obvious that without a price list posted in store if this was your mother or wife or daughter they will be taken advantage of by this company

I am very disappointed in Safelite auto this time around. During my quote process, I gave the company my vin number to match with my original windshield. The last windshield replaced by safelite auto was great but it was completed at another location. This location, in Pineville, NC declined to replace my windshield with the original glass but chose a clear glass without any tint which does not match the other windows in my truck. All my windows have a tint besides my windshield. This location replace my windshield with what they had in stock which went against my request. I will never return to this location! I want to be contacted by the corporate office and I will file a compliant with my insurance company because my order was not fulfilled. Now, my truck is extremely hot and this clear glass allows quicker aging to my dashboard due to the sun beaming directly into my truck. I wish I would have never came to this store. The manager did not help the situation.