Safelite AutoGlass

Prompt attention, and prompt quality service. Izaiah did a great, neat, clean, and professional job. I was received by wonderful girl that I believe is the assistant manager. She answered most of my questions related to the windshield replacement such as warranty, issues after the job was done like possible leaks. Michael (Mike), I believe is the Manager's name. He was very friendly as well the most of SafeLite team. I was very please observing Safelite team working in harmony helping each other like family.

Driver was very courteous. Called first thing in the morning to let me know I will be stop number two and that he would call again once he finished with his first stop. I got the text message he was done. He wasn’t gonna stop for lunch. I think it was 1130 and that he would come over and do it first and then go to lunch after. So I was appreciative of that so I wasn’t sitting around waiting. Driver was very friendly. Told me everything he was gonna do. My van is a 97 that’s from the coast so it had some surface rust. He was a little concerned, but then got his tools out and buffed it out and said it was fine. Installed it an hour and a half later he said he was leaving. I will definitely use them again.

There was a small chip here and it's practically gone now! Can't even see it in photos now. Appointment is highly recommended as they work through insurance and the service takes roughly 45min-within a day depending on the size of the damage. Honestly the customer service is enough to bring me back here if it happens again, any issues that arise are easily fixed when at the location as opposed to on a call 10/10! Best to also call to confirm before appointment in case of a part delay, etc.

Isaiah was professional, excellent customer service and got the job done quickly and efficiently. He explained the process before and precautions I had to take after he was done to assure the adhesive curing. When I got home I texted him with a question and he returned my text and addressed my concern to my satisfaction. He told me if I had any questions or concerns to give him a call. Calibrated all my safety sensors in my windshield. Highly recommend.

After a terrible experience with a different place I decided to go with a well known chain. These guys were incredibly respectful and listened to my concerns. They verified that I was in fact correct that the previous installation was done incorrectly. Angel went above and beyond to help out. And the first point of contact was kind and friendly. I didn't catch his name. Thank you for saving me. From the gall who I spoke to on the phone to service is just what I needed. Thank you so much.

Safelite was the recommended glass company, through my insurance, to use for my front shield replacement. I said ok. I chose for Safelite to install in my driveway. The scheduling was great. The tech showed up on time and was professional. The windshield was installed (he forgot to reconnect the windshield sprayer hose..no big) swiped my credit card for my deductible and off he went. This was on a Monday. 5 days later I get a call on a Saturday with a female stating that I need to pay the deductible by days end, call this number or else you will be going to collections. I call the number to sort it out. No answer. All day no answer. Monday all day no answer. So instead of calling me and asking if I paid and maybe...just maybe...the connection was bad and the card did not go thru, we could run it again. But nope, YOURE GOING TO COLLECTIONS. 5 days pass and the company feels that the best path is to accuse someone else, the customer, that they are not paying their bills. Not that the techs handheld scanner never transmitted the card number. Very unprofessional and terrible follow up.