Safelite AutoGlass

Unfortunately, Safelite is not set up to offer a smooth or reasonable experience for Tesla windshield service. Tesla owners are only allowed to schedule “all day drop-off” appointments, no flexible time slots, no estimate for when work might be completed, and absolutely no mobile service options, which is frustrating when you’re driving over an hour to get there. I arrived at 9:00am, not expecting an extremely long wait as we had an appointment, but didn’t leave until after 4:45pm. That’s a full workday spent in a small, uncomfortable waiting area. There is a small area for coffee and water only with a vending machine and limited options. There is one restroom only, shared with staff and customers. There’s no shuttle service, no restaurants or other amenities nearby, and uncomfortable seating, which makes the wait even more grueling. To make matters worse, there was very little communication throughout the day regarding progress or estimated completion time. To be clear, the service department staff were courteous and professional, they appeared to be working hard and doing their best with what they had. However, the overall setup and process, especially for Tesla owners, is extremely frustrating and inefficient. Safelite, if you're going to be the primary provider for Tesla windshield repairs, you need to do much better. Offering mobile appointments, time windows, or at least better waiting accommodations would make a huge difference. As it stands, I wouldn’t recommend this location unless absolutely necessary.

I have had good experiences with Safelite in other areas, in the past. The Santa Rosa office is a completely different story. My windshield was cracked, due to a rock falling from an overpass. I made an appointment, having to bring it to them, to replace the windshield. I had to arrange a ride to get home. When I got there, I found out that they had ordered some aftermarket windshield, rather than the factory one I requested. They re-scheduled me for two weeks later, in order to get the correct part. I wasted a day waiting for their service guy, who arrived very late, and spent a couple of hours, before telling me he couldn't complete the job, as his computer didn't have the correct software, or something like that. Now, I have to waste another day, and obtain a ride to and from their place. I still have a nasty cracked windshield, that is getting larger and larger. They charged me for the full price of the repair, and claimed it was completed. In other words, they committed fraud, and well as demonstrated incompetence. The receptionist at the dealership is extremely rude, also. Update; I brought the car in for a fourth time. This time, I wasted my morning. They were too incompetent to be able to replace my windshield. They told me I had to take it to Honda. There was another guy sitting next to me, who also wasted his moring, as they had neglected to order a necessary part. If you need a windshield replacement, make sure your insurance company assigns you somewhere else. This disgraceful place has no excuse for being in business. They combine inconvenience with incompetence and rudeness.

Had two circular cracks on my car windshield that needed fixing. Neither were larger than 2 inches across, both from the horrible rocks flying on the freeway, the last and bigger crack sounded like a gunshot when it happened. I knew I wanted to take care of it ASAP before it become a bigger problem but I was procrastinating due to lack of funds and time. I finally put it on my to-do list, remembered the jingle from the ads so I googled them, used their mobile website, and had an appointment scheduled in 2 days. Not only was it super easy and stress-free, with my AAA comprehensive insurance I didn't have to pay a cent! When I arrived I was greeted by a wonderful lady at the front desk, she was so friendly, knowledgeable, and speedy. She also saved me $75 for something I had opted in for online that she said it wasn't crucial. That brought down my cost to ZERO dollars!!!! What a doll!!! My technician was Matt, he called me on my cell to confirm that change that was made with the front desk, which was different from the online work order, which I super appreciated. He also gave me an accurate ETA and had me literally in and out. I barely had started a brief walk before he called me back saying it was all done, so cool! The work was so good and clean. He talked to me about it and also stated that if I had any issues or was unsatisfied, that they'd take care of it. I was happy with it so no worries there! I will recommend everyone to come here. Take care of those windshields before it becomes necessary to replace the entire windshield, people!!! Especially in Santa Rosa, CA on the US 101 behind trucks, am I right?!?! My car and windshield get pelted like crazy!!! Get it while it can be covered by insurance and can be done in mere minutes rather than waiting too long. Thanks Safelite, you got a customer for life!

I went to the Santa Rosa Safelite facility with a 1:30 p..m. appointment for a chip repair. I was seen immediately and assigned to Austin who would do the chip repair. He greeted me and took me out to look at the chip in the windshield. He was friendly and explained the repair process, advised that not all chips were repairable and during repair the chip may enlarge to a full blown crack in the glass. He said the chip looked repairable and I gave him the go ahead to fix it. About 15 minutes later he came back into the waiting room (smiling) and told me it was all done. We went out to the car, and the chip had disappeared. We talked about the process of filling the chip a bit more and how it was better to take care of the chip rather than risk it cracking the windshield once the weather turned colder at night. He was extremely nice, very efficient and answered all my questions thoroughly. All in all, the experience with Austin was truly 5 star. Thank you Austin.

The gentleman that showed up to my house to swap out my windshield was very prompt and kind, but that is where the good in this review stops. My windshield was replaced and looked great.. Until I drove my car for the first time 2 days later.. Driving down the highway and the small panel covering the bottom corner of my windshield popped up and then flew off into the traffic behind me. I got home to inspect the windshield and found the panel on the other side was about to let go as well. Neither were placed correctly, and the rivets or screws that were supposed to hold them in place were missing. No adhesive, no nothing. I couldn't get through to this shop and had to call the 800 number, and that person couldn't get through to this shop. I received a call back from management stating that they would need to schedule an appointment to come inspect the windshield, then at that time determine what parts to order and schedule ANOTHER appointment to install once they procured the parts. Soonest appointment was several days away. I let them know I already had the parts on order, and they would be here before the first appointment, but they were not willing to reimburse me for any part of this. I paid for a job to be completed, then had to pay extra to repair what shouldn't have been broken to begin with. Absolute garbage. 10 out of 10 do NOT recommend.

I recently had to replace my windshield after a rock hit it while I was driving on the highway. My insurance company, AAA, directed me to Safelite, and I couldn’t be more grateful they did. From the very first phone call, I knew I was in excellent hands. Jailene was the first person I spoke with—she was kind, thorough, and genuinely eager to help. Her warmth set the tone for the entire experience. I later had to reschedule twice due to changes in my own calendar, and both Tatiana and Cy were incredibly patient and accommodating. Their graciousness and understanding made a stressful situation feel completely manageable. By the time I arrived at the shop, I already felt confident the work would be top-notch—and I wasn’t wrong. Rebecca greeted me with the same kindness and professionalism I’d come to expect, and Matthew, the technician who worked on my car, delivered flawless workmanship. The windshield looks perfect! I was also impressed by the consistent communication throughout the process. Safelite kept me updated every step of the way via text, which made the whole experience seamless. Safelite doesn’t just meet a gold standard for service—they set a diamond standard. From beginning to end, every team member was kind, skilled, and attentive to detail. I truly can’t say enough great things about this company. Thank you all! I’m adding this addendum to the review because I made a mistake with a person’s name. I said it was Rebecca who greeted me at the shop and I spoke to Rebecca over the phone and she was great. It was Martha who greeted me at the shop and she was also wonderful and I just wanted to acknowledge her. So, Rebecca thank you for being kind over the phone and Martha, thank you for taking care of me in person.