Safelite AutoGlass

They send a million confirmation texts and emails & then when I get there, they tell me they don’t have the part and have no other options for me except to rebook a different day. It’s so wild to me that there’s all these confirmations for the appointment but they can’t be bothered to confirm what vehicle I have or that they’ll actually have the right part. & Calling ahead of time to find out if it’ll be covered under my warranty was an even bigger nightmare. Extremely frustrating experience all around.

Safelite Auto Glass on Pacific Street in Rocklin. This is what I found: 1. I had been referred by my insurance company. I did want to try Safelite based on their reputation and ads on TV!🙂 2. Safelite is easy to find. Access is easy and flat. There is plenty of parking around the entire building. 3. There must be twelve auto bays to repair windshields and all other auto glass. They are all full! This company is grinding out the repairs.🤑 4. On the positive side, I had very little wait time! I was seen on time. The repair was done quickly!😅 5. Although Safelite guarantees the work if my windshield cracks, I did not like my repair. It was opaque and not optically clear. It is also in my direct line of sight in the driver's seat (when looking straight ahead). I think it is a driving distraction and I have had other repairs done by other companies that were barely noticeable. 🤐 Look at my photos and decide for yourself......

“I recently visited a Safelite shop to get my windshield replaced, and I couldn’t be more impressed! From the moment I walked in, the staff made me feel welcome and were incredibly friendly and professional. The whole process was a breeze, starting with how easy it was to schedule my appointment online. When I arrived at the shop, I was quickly checked in, and the technician explained everything about the process. They even helped me navigate the insurance claim, which made things so much easier. I barely had time to relax in their comfortable waiting area before my car was ready – the service was unbelievably fast! Overall, Safelite made what could have been a hassle into a smooth and pleasant experience. I highly recommend them for their efficient, friendly service and the quick turnaround. Thank you, Safelite, for making it so easy!”

I had an appointment 6/27 to get my windshield fixed. Technician showed up with cracked/scratched glass, so I rescheduled my appointment. Safelite called me a few days later and told me they were out of my glass but would reschedule me as soon as it was received. When my new appointment was scheduled I noticed my quote was more than double my first - $432 to $1000. I called to figure out why this was, the shop informed me they had to order it directly from the dealer “OEM” and unfortunately was nothing they could do about the charge. I was not told at the rescheduling phone call about this, and I find it really hard to believe that somehow the broken glass that was brought to my appointment was the last one they had in stock. Beyond frustrating and disappointing, I don’t feel comfortable paying that much more for something that could have easily been avoided. Or, if I was informed at the phone call that “waiting for the part” actually meant ordering a more expensive one.

If I could put a zero rating, I would. Safelite showed tail-end of our appointment window, and attitude - from the first words out of the mouth of the guy on the phone: 'yeah, so... I'm at the address. Is there like an apartment number or something... ??' I tell him my car is out front, and I'll be right out to meet him. First words on interaction were to tell me my deductible hasn't been confirmed - did I do X,Y,Z? I asked him - can we like, start over, and just talk to each other with respect, like humans? He said yeah, barely looking up from his little iPad. Then he calls the office. More nonsense. I tell him, you know what, just forget it. He hangs up with them, confirms I'm cancelling - and walked away. Entire Saturday wasted. Windshield is still broken. Never knew they needed more info.

Was monitoring my vehicle app while awaiting my vehicle completion (tech was driving to complete camera calibration). I notice that the speed would fluctuate from 0 MPH to 75+ MPH. My vehicle lets me know what road it is on and when I looked it up on the maps the street view showed a 45 MPH speed limit on the road the tech was on. This acceleration happened multiple times during the calibration until the tech was in a more populated area. Additionally, the air conditioner was blasting with the windows open further consuming excess battery. Upon getting in my vehicle I noticed some messages under my battery consumption that stated the previous trip had "aggressive acceleration" and stating that keeping speed under 70 MPH would have saved slightly more battery power. The consumption graph showed peaks of 600+ Wh/mi. (photos attached). It is disheartening to know that personnel are willing to abuse customer vehicles in this manner, especially since most individuals would have no idea. The only positive is that the windshield turned out good so far and the interior was kept clean. As of 12/10/2023 there has been no attempt at contact. Will never bring my vehicle to this place again and will recommend against it. Changed to 1-star due to negligent management’s inability to reach out and keep staff accountable for mistreating customer vehicles.NegativeProfessionalism