Safelite AutoGlass

The Safelite in Lancaster, Ca sent a technician who really didn’t want to do the service of replacing my windshield in my 2021 Tahoe the excuse he gave me was he didn’t want to Recalibrate my windshield censors because I didn’t have stock rims on my suv. So I asked to talk to a manager. The technician called his supervisor and immediately started talking in Spanish. So they cancel my appointment I called my insurance and they immediately found De Leon Auto in Lancaster, Ca and they replaced my windshield and Recalibrated my censors and windshield camera . Everythingis working like new.

Horrible experience. This guy named Denis installer came and looked pretty upset from the get go. He explained that the small crack in my windshield had over one hundred cracks..(lies) in reality I counted 9 spider web looking tiny cracks. Denis then said that even if he put that liquid inside the windshield crack, I would still be able to see it fully...I then explained to him that I had received an email from safelite where it shows it can still be seen only by maybe 20% . Denis then said something that shocked me completely. He said they send that video to get clients the hook but it's all lies... it's a fake video. Anyway, he recommended I replace the whole windshield which costs $690 cuz of the sensors on it. Denis insisted that he was a professional who's been doing this for many years. I then said I'd like to speak to your supervisor. Denis said yeah good luck with that, look it up on Google his name is Saul but you won't get through it's only robots nowadays, you will not get a human being to talk to you....I am beyond belief on this guy's unprofessional, unethical, rudeness to the point that I have let people know what safelite employees are like, this individual needs to be properly trained and retrained so that the next time he acts in a professional manner and to not ever badmouth the company that feeds you and your family and hired you. I'd never ever use or even call Safelite again, I'd never recommend them based on this Denis guy rudeness and unprofessional behavior...btw when I was trying to communicate with safelite with a manager on the phone this guy Denis just took off burning rubber like he had just committed a crime or may be he saw bigfoot or ICE.

I had an exceptional experience at Safelite in Lancaster, California! From the moment I walked in, the staff greeted me warmly and acknowledged me immediately. Every team member who came from the back checked in with everyone in the lobby to ensure we were all assisted, which made the atmosphere feel attentive and caring.The technician was incredibly thorough, asking detailed questions about my windshield repair request and reviewing everything with precision. He even invited me into the bay to double-check that nothing was overlooked and set clear expectations for the repair process. The staff ensured my safety by carefully guiding me through the bay area and back to the lobby.The repair itself was completed quickly and efficiently, and the technician took the time to walk me through the work and the invoice, ensuring I understood everything. This level of professionalism and customer care was truly stellar. Safelite in Lancaster has definitely earned my future business! Highly recommend!

Amazing service! I recently used Safelite to replace my windshield ( 2012 HYUNDAI TUCSON), which had a large crack. The entire process was extremely smooth and efficient. I answered the necessary questions online to calculate my quote, and scheduled my mobile appointment that same day. Before the mobile appointment, I received text updates and a call from my technician, Richard, with estimates on when he would arrive. Since my schedule is so busy, I truly appreciate this communication! Upon his arrival, he explained the process and did the replacement in about an hour. Together, we checked the work to ensure top quality, and it looks fantastic. So easy, and fair pricing. I love the mobile service because it's so convenient - I highly recommend paying a little extra for them to come to you. Thank you, Richard!

I would leave a zero star review if I could, but that’s not an option. Safe flight is too big of a company to care about the personal touch with the customer. Their robotic system is broken. You cannot effectively order the correct windshield. I did that, and the installer showed up, late, and with the wrong windshield. his name is Keegan. He was actually really helpful and he was the only good thing about this experience. He ordered the correct windshield, expedited, discounted the price to help satisfy my frustration, which I really appreciate it, and install it the next day. Scheduling the event was a nightmare. paying for it was even more ridiculous. While he was trying to order a new windshield, he had to wait half a day because their website was down. I’ve waited four days, actually been hassle by them to pay for the last four days, and literally have no way to pay them because their website is down and the link that they keep emailing me to pay is broken. Total incompetence! And you cannot get in touch with a human being who can actually help you with this. Save yourself the hassle, call Jones paint glass in St. George instead, that’s who I should’ve gone within the first place, but I thought that going with safe flight would be a little more convenient and a price break. In the end, I was dead wrong!ServicesAuto windshield repairPrice assessmentOverpriced

I was able to make my windshield replacement appointment online with ease. I received text messages explaining all the information about how to prepare for my appointment with plenty of time to execute the tasks (have fuel in the vehicle). The technician, Elpidio, called when he was about 15 minutes away from my home. The arrival time (9am) and completion (11am) was all within the 8am-Noon appointment window I was scheduled for. The technician gave follow-up instructions with do's and dont's to ensure I do not mpact to the curing process.ServicesAuto windshield repairPrice assessmentGreat price