Safelite AutoGlass

This was the second time I’ve had to have my windshield replaced in my RAV4 in less than a year’s time. In both instances, my windshield was replaced and recalibrated within the 2.5 to 3 hrs timeframe that was quoted. This is especially convenient since I choose to wait at their facility (I do it on my days off so it’s not a problem, but it’s nice not having to wait too long). I’ve taken my last 2 vehicles to the same place and it has always been a good experience. Staff is friendly, knowledgeable, and they keep you informed on the progress of your vehicle via text messages if you choose. I would highly recommend

I had the windshield replaced here on my Subaru on the recommendation of Progressive Insurance Company. I paid more than 1000 USD, and what I got back you can see in the photos. The technicians here did an unprofessional job, broke the EyeSight system cover, and dirty the padding around it. Subaru owners with the EyeSight system should carefully consider where they will change the windshield. Communication with customers here is on the same level as technical quality. My car is damaged, and I don't know who or when will fix it for me. There was no active response from Safelite even after 4 days, even though they promised to get in touch with a solution to repair the car they damaged. Avoid this company if you like your car.

Great service. The company is certainly customer oriented . From booking the appointment to helping with the insurance, it was a transparent process. I had the pleasure to have the repair done by their tech Raymond. He was punctual, courteous and professional. He also took time to answer all my questions and explained clearly what I needed to understand. In general, having the right person sent to do repairs or inspection can make or break the experience. In this case Raymond was excellent and I highly recommend Safelite mainly because they employ people like him. Thank you.

I was extremely happy with safelite. From start to finish. It was easy to make the appointment. I got the appointment the next day. I think I got their best employee, Edward. He was very informative about the process answered all my questions. Made sure I was happy with the work. He was very personable and easy to have a conversation with. The work was outstanding. You know you can have people working for you that know their job and are good at it. But when that person has outstanding people skills, it brings the rating to a 10 plus. Great job Edward!!! Thank you!

LOOK OUT FOR JERRY AND DANNY. If they don’t know how to work on 100k+ cars they shouldn’t. Come to find out safelite has a reputation of being difficult and hiring techs that don’t know what they’re doing. I’d gladly pay more to a private shop that knows what they’re doing and can produce some sense of customer satisfaction and experience compared to this. The saying “you get what you pay for” really holds true with this safelite location in Irvine. We paid $950.20 on 9/7/23 for a windshield replacement. I had safelite Irvine come out to repair my 2020 Land Rover Defender (windshield replacement). My car has a factory snorkel air intake for off road performance. Safelite originally came out a few days prior to complete the job but told us the snorkel must be removed before they can begin work. So, we took it to a shop to have it removed per their request. Safelite came out to complete the job and finished around 6pm 9/7. The next day I woke up to find there were trim parts damaged and missing. The part is supposed to slide on and off, but it was torn off with a screen driver damaging the part and surrounding parts. I drove the car back to the other shop to get the snorkel put back on and called safelite to attempt a resolution. The main customer service number said they were unable to do anything. Then Jerry at the Irvine office said there was nothing he could do because another shop touched the car despite the removal of the snorkel being the only service the other shop performed AT SAFELITES REQUEST. I reached out to Jerry to resolve the matter. He was very rude and short. I had the other shop reach out on my behalf in hopes we can find a resolution and they left the shop on hold for 30 minutes and refused to answer the following calls period. They damaged my car, and are extremely unprofessional in their service. Desired settlement: Billing adjustment Money paid to business: 950.20. Jerry made it clear in conversation and actions he could care less about customers and their experience. Not to mention when we asked safelite to have Jerry call us back he never did and when I finally got a hold of him he had no idea what I was talking about. Great internal communication and customer expectations guys.NegativeResponsiveness, Quality, Professionalism

Very difficult to get a quote or get information related to needed work. Prices are good, but you get what you pay for. A friend had them replace a window on a Toyota Prius and afterward significantly more road noise, constant fogging of the window on the inside. This fogging was beyond bad and just didn’t seem like a good front window shield . As such we really don’t recommend, but unfortunately a lot of insurers will now only pay for using Safelite to save money. I guess if more of us complained the insurers would have e to change these policies.