Safelite AutoGlass

Scheduled a window replacement and the showed up (I wasn’t home) and told my wife the windshield was too heavy and he needed another person but no one was available. I heard nothing after that from them so the next day I called their call center and was told to drive to the shop and they should repair it on the spot. I showed up and was told they had no time to do it. I called another shop down the street and they had me in for replacement within an hour and it was out of pocket for the same as my deductible would have been, but without using insurance. I’m sure their work is quality but showing up without the necessary people to finish the job then leaving is ridiculous. They had all of the vehicle information prior to the job.

This may be the worst customer experience I have ever had. I had a rock chip the windshield of my motorhome on a recent trip to Yellowstone and the Tetons. I decided to have Safelite at 3933 W. Chinden in Garden City do the repair. I noticed that now you have to make an appointment online. It took about 40 minutes to fill out the myriad of information, like vehicle brand, model, VIN, insurance information, submit photos, etc, etc, etc. The online system gave me an appointment for 2pm Oct. 22. I drove from Star at the other end of the county and arrived on time. The receptionist couldn't find my appointment at first and finally said that it had been cancelled. She also said "we don't do motorhomes". What? I asked why I was given an appointment if they didn't do motorhomes. She said it had to do with "technician liability". I asked who cancelled the appointment. She didn't know. I asked why I didn't get a call from Safelight beforehand to tell me my appointment had been cancelled. She didn't know. I told her Safelite has lost a customer for life. She said she was sorry. I left. Yesterday, I got a robo email from Safelite asking me to "come back and reschedule". What an insult! Safelight has lost its way with customers. It is too big to care, too involved with shifting customer interactions to a robo computer, and too busy to deal with customer problems. Am I mad? You bet I am! I went over to Summit Auto Glass in Eagle where they treated me right, fixed the rock chip so that it is almost invisible, and did it in a half hour without me having to fill out inane forms.

Got my windshield replaced here a couple weeks ago after noticing it was so pitted it was dangerous to drive. I have Progressive so the whole process was as simple as calling up my insurance, starting the claim, and then scheduling the repair all in the same phone call. The windshield was replaced with OEM glass in a couple hours and I was happy. When it rained later that week and I had some trouble with my rain sensing wipers. So, I jumped on Safelite's website, started a warranty claim, scheduled my appt, and was all set again with little fuss. Chris diagnosed the issue within 5 minutes of me getting to the shop and fixed it just as quickly. He even offered to replace my DIY fix,a bit of double stick tape, for my loose cover over the sensor on the interior of the car. He tested the sensor out in the shop with me watching, verified that it worked well, and sent me on my way in less than 15 minutes. These guys are great!PositiveResponsiveness, Quality, Professionalism, Value

I was so impressed by my experience with Safelite. Driving by the shop on Chinden, I always noticed how clean and sharp looking the building was. The interior was just as clean, spacious and neat.I stumbled across a link to the website and realized I could just book an appointment on line. it was so easy and quick. The customer service of the staff was top notch. From greeting to knowledge and accommodating as well as communication afterwards. I was quite pleased. Even giving hints on how to maintain the new windshield. I enjoyed the workstation in the waiting room making my wait time seem like no time had passed. And they even had a dog dish for water for Marco.

Had a windshield replacement. When work was completed found that the cowl was left loose and the wiper arm nut covers missing. This vehicle was given to a young driver to use and during a rain storm found out the wiper nuts were left loose resulting in wipers not working. Customer support wanted me to schedule an appointment to have it fixed, not appropriate during a rain season. I had fixed the issue of the wipers not working myself. It is very disappointing to see the lack of quality work and jeopardizing people’s safety.

Great experience. I was on a time crunch and wanted a specific maker of glass to replace my windshield, but unfortunately, it would not have arrived in time before I leave the city and ship my car overseas. I blame Safelite's automated call system and operators cause I assume I did not get to talk to this branch specifically about my issues. This branch called me directly and I was able to voice my concerns. They worked on getting approval, but like I mentioned earlier, the timing just wasn't right. However!! The glass on order was installed perfectly by their technician, the front camera and windshield sensor was reprogrammed with no issues. They even let me drive it while it was syncing. Overall, great service, great people, and highly recommended. They finished before the estimated time as well