Safelite AutoGlass

Honestly.. I’ve never even been to this location but based off the multiple poor reviews I’ve read I decided to call and see for myself because you never know both sides of the story, people have bad days. But I can’t even talk to a human being when calling the location itself.. basically get forced to get a quote or make an appointment online because it knows I’m on a smartphone? I don’t care if doing it online is easier.. (the automated system is very persistent about that for some reason) all I want to do is ask a few questions and make an appointment but it directs you to the website and hangs up.

Had an appointment for them to come to my house and they just never showed up, after receiving multiple forms of confirming my appointment the day before. I couldn’t even get through to a real person on the phone until the end of my 9-5 time window who told me they just weren’t going to make it. I went out to the store the next day where I let her know I had some concerns about them cracking my windshield to the point I would need to replace completely, but I was told it’s only happened once before, low & behold I get a phone call 5 minutes later saying mine cracked and would I like to “come to the store or have them go to my house to replace” I feel like this store is a total scam if not the whole company, you’re better off just going to your car dealer.

I was directed to the company through my insurance. Safelite has to be one of the most efficient company's I have dealt with in a long time. Professional, fast service with excellent communications. I was kept up to date on all aspects of the service, from making the appointment to the completion of the job. Well done guys. I highly recommend this company for any and all auto glass needs.ServicesAuto windshield repairPrice assessmentReasonable price

My windshield was replaced by this location. That's about as nice as I can be. I admit now that I was 20 minutes late for a 9 am appointment on a Saturday. However, upon arrival we were told that they may be able to work us back into their schedule although they were standing around chatting with nobody else there. He told me that they had already called the 10 am and she was on her way and that he didn't want to be there working on a Saturday for people who were late. He indicated that he wanted to go home as soon as possible. They never called me to see if I was still on my way. They waited until we returned to the shop at 12:30 (again nobody waiting in the store) to even begin work that only took them 35 minutes to complete. I had my truck returned at 1:45 for a 9 am appointment. He was informed that I had a second showing for my new home at 11:00 am and an appointment for new tires at 2, yet he dragged his feet and purposely threw the entire day off schedule over 20 minutes late for a windshield appointment. No business at Safelite ever again. I've used them religiously for over 15 years. So sad this location is so mismanaged and petty.

So this was my 3rd windshield replacement in the last 12 months. These guys did number 2 and 3. The second replacement they didn't get the rubber around my windshield flat and I was very displeased and complained, they tried to tell me that's how it looked when I dropped it off. This time it's flat, just saying....also I've heard conflicting information about calibrations, a guy at the Honda dealership said newer cars calibrate themselves, safelite said that not true and charged me $670 for calibration. The thing is that the day I picked my car up some of the things listed in the calibration didn't work until the next day. Hmmm!

Fixed the window but left the broken glass in the door so I hear it in there every time I open or shut the door. Sloppy and lazy work! I’ve had windows repaired before and they always cleaned out the glass from inside the door. ALSO - this appointment was made over a week in advance and on the day of the appointment I drove 35 miles to Beckley and they told me I would have to come back because they didn’t order the correct window. Not the first time we have had a bad experience with a Safelite location but this is the last time we will ever give them our business.NegativeQuality, Professionalism, Value