Safelite AutoGlass

The sad thing is, I didn’t want to be leaving this review. I’ve been very patient with the store and had given them time to review the situation and that ultimately lead to nothing. I had my windshield replaced, but after the service had noticed a travel bag of charging cables and wall plugs had came up missing from my center console. After waiting 3 1/2 weeks after the service for the shop to get in contact with me the only thing they could say is they aren’t responsible for anything that occurs after the service is completed. I’m out well over $100 worth of chargers with the company taking 0 responsibility in the matter. If you decide to do business here, empty your vehicle first.

Not very satisfied. I was scheduled for a noon to 5 appointment which in my opinion is a pretty large window. By 5 the tech had not showed up so I called the number from the email only to have someone pick up the phone and hang up on me. The tech finally showed up an hour late from a five hour window. He began looking over my windshield and found a rust spot where the sealant would have to be. Normally this wouldn't be a problem but he tells me he ran out of the stuff he's supposed to use to fix it earlier that day. So I wasted an entire day waiting on this guy only to find out he arrived without the proper tools to do his job. He calls the office and they tell him to tell me that the only thing they can do is have me bring it to the shop (30min away) on Tuesday and they could fix it then or schedule a mobile appointment for Thursday. (My original appointment was on a saturday.) Now if this were my business I would've made this a priority for the next business day being Monday Considering they were not only late but unprepared for the job. The only positive thing I have to say about my experience is that the tech was a nice guy very polite. Therefore I didn't take out my frustration on him. Instead I will be getting in touch with management to discuss the situation so that problems can be addressed for the benefit of future customers.

I had an excellent experience here at Safelite. I will HIGHLY recommend this place to anyone who is looking to get their windshield repaired or replaced! Their website made it easy to get a quote and make an appointment. Staff was SO friendly and helpful. They seriously went above and beyond in many ways! I was super impressed and grateful that they treated me so well. I have never been treated so well at a car place. They did an excellent job replacing the windshield and the total payment ended up being less than planned. They have excellent customer service and are professional. They even did thoughtful things (like have my car in the garage at pick up so it wasn't too hot, vacuum the car floor, clean the other windows, etc.) that made a difference! Again, I HIGHLY recommend Safelite at this location. Could not have been more pleased!

Three weeks and still have a broken windshield: I was hesitant to use Safelite versus going to the car dealer, but they assured me they could use OEM parts on the replacement. When I called to schedule the first appointment, the guy on the phone said things that made it sound like he wasn't talking about my car model. I gave him the VIN and everything. A week later a technician arrived at my house, looked at my car and informed me he had the incorrect part. Further, I was informed that my windshield could not be replaced at my residence and I would have to drive to their facility. It took another week for them to order a windshield. I had to take an afternoon off work to go to their facility and when they went to verify they had the correct part, they dropped the windshield and broke it. The worker rudely tossed my keys back to my and I let them know I would not be returning.NegativeQuality, Professionalism

Absolutely horrible. This is the 4TH! 4th try to order the correct window for my 2022 Mercedes. Then today, on my way to my appointment, I call to verify the window is right and there. Surprise… not there and no one even called to let me know it’s not there. Once again, 4 times that I’ve wasted my time. Never again will I go to this location or use safelite. Worst experience ever. Also, Scott told me he checked the previous time, (3rd time) to say the part is correct for me to take off work, drive up, and it still not be right. Never again. I will go out of state before I recommend this location or use their services.NegativeResponsiveness, Quality, Professionalism, Value

Got an appointment at home paid for the service online before the appointment, got a phone call they would be late, they were supposed to come between 8 am and 12 am, the technician said it would be 12 am well at 2 .30pm still nobody, I had to go to work, so I called customer service they said bring the car next friday when I paid for sevice at home cause I am night shift, and my wife is up in the morning and can be around to meet them. I said absolutely not I have a huge crack the windshield is about to fall apart and I cannot wait till next Friday another week is a no no I will go somewhere else. When that said they hanged up on me and since I battle to be reimbursed!!!! No go company !! For the principal I am going to get a lawyer if needed but I will get my money back guarantee!