Safelite AutoGlass

Absolutely worthless company Employees. Down right rude. My appointment was booked for 3 hours, I was 10 mins late because of traffic, and they refused to fix my windshield. All the employees were just standing or sitting in their little office area staring at me. No wonder it takes so long to do a window with all the employees lounging around turning customers away. Go to Glass of America down the street to be treated professionally and be valued as Safelite does not know how to do any of that. And the entire building looks dirty. Very poor service and company. Would not even give 1 star but you have to to give a review

Tech came to the house, did an excellent job in under an hour and got refunded $40 because I found a better discount code after I scheduled the appointment and was able to apply it before service was completed!! I much prefer a tech show up where I am instead of going into a safelite shop for sure! The vibe at a shop in Tn and in Ms compared to the tech who showed up in Ohio was night and day! Dealing with a room full of asshole customers kills the vibe I’m sure… my tech was vibing high on a gloomy day! A++ service indeed!

From start to finish the service technician was friendly called to let me know where I was in his line up and an approximate time then called to let me know he was on his way, once here he explained the process and what could happen and resumed me about my insurance coverage if the unfortunate did happen but did did a great job. Thank you for the convenience of coming to me.ServicesAuto windshield repairPrice assessmentGreat price

Called and told them about my vehicle. Said a molding needed to be ordered from their distribution center. I was ok with it scheduled for a Tuesday. Was called days before saying a molding needs to be ordered from the distribution center… I said I know it’s coming in and Installation is set to be Tuesday. I said let’s try the next Saturday. I was called Friday morning to confirm I have an appointment for Saturday said thank you got a email I thought things were set. I then get a phone call three hours later. The guy tells me they need to order the molding from the distribution center. I said enoughs enough and told him to cancel everything and I went to a new glass place. I hope to never hear distribution center again. They had 11 days and couldn’t get their ducks in a row.

Filed an insurance claim to repair a small chip that was purely cosmetic and not noticeable in day to day. The Safelite tech showed up and attempted to repair and made the crack 10x worse requiring a new windshield due the crack being bigger than the allowable limit by WV code. The possibility of making the crack worse was NOT disclosed to me when the repair was setup/started and if it was I would NOT have moved forward with it because the other crack wasnt visible day to day. This "no cost" repair to me is now going to cost me a new windshield which I will definitely not be using Safelite for given they caused the further damage PLUS will have to get Honda dealership to recalibrate the safety sensors which is another $300-600. Future tip: add disclosures/waivers, this is ridiculous that a company this big wouldn't have that.

Google would like for me to leave a review on how the tech did on my car. I cannot leave an honest review because they request that I leave my car and come back and get it, so I was not there during the new install. However, the lady at the front desk was super rude, when I first got there, I had asked her a question and instead of helping me she says, " I don't know, I don't have an answer for that". WHAT? How do you deal with customers every day, but you cannot provide a positive or reassuring response to your customers questions. Hell, even a "I am sorry I don't know the answer to that but let me see if I can find the answer for you" would have worked just fine!