Safelite AutoGlass

I've been using these guys for several years now and they never disappoint, but now they took it to a new level. On Monday I cracked my windshield and it was determined it needed to be replaced. I was going out of town on Thursday, so they ordered the glass, arrived on Wednesday and my car was ready by 9AM that day, and, done perfectly. Thanks Anders and Nick for all you do.

I'm not one to go over someone's work once it's done as I take their professional word for it, but I would absolutely look over their work before you leave their lot if you choose to get work done by them. I had my windshield replaced by them on my tundra and thought everything was fine. The first time I went to add washer fluid, when I popped my hood, plastic trim pieces went flying. I thought. "Huh, guess I'll go back and have them fix that". They haphazardly placed the trim back into their spots but it still didn't look right.... Later, I noticed a gap between the rubber gasket and the windshield at the bottom of the windshield. Made an appointment to have that fixed, left it with them for an hour and when I returned they said that "something had hit it after the repair, damaging it". Where the damaged piece is, something would have had to fallen from the sky, missed my windshield and hood, and perfectly hit the cowl (damaged part) without leaving any impact mark. They wouldn't hear me, they wouldn't own up to the mistake. Almost every retaining tab was broken and they wouldn't own up to their mistake. I was baffled.... I called my insurance company (State Farm) and they told me to go to another shop to have a second opinion. Cecils (other shop) confirmed that the installation was done incorrectly, the plastic trim that came flying off was in the wrong position on the truck due to the cowl being damaged on install. State farm will be charging Safelite for damages and my truck will be fixed with no charge to me. I work in the trades, own your mistakes, they happen, but own them and make it right or you will not have any business to own up to in the future.

Made an appointment 2.5 weeks early as I was going through Jackson on my way home from vacation. Showed up for my appointment in the 2 day window and they told me they didn't have the glass yet. They stated they left voicemail, but that didn't happen, but they did manage to text me 5 times to remind me to be there on time. Absolutely gutted, now they left me high and dry to figure out what to do now and potentially have to wait multiple more weeks from some other location...

I pulled up early one morning just as they opened so they were not busy at all. All I needed was them to fix a couple of rock chips in my windshield. The first thing he asked me is if I am going to pay with cash when I say no, and I’m going to use a card, he wanted me to pay $250 for this very easy and basic repair. So I quickly refuse the service knowing what a rip off this was and went right around the corner to the windshield Doctor where they quickly gave us the repair for $50 and sent us on our way. What a sad excuse for a big name auto glass repair business. Do not waste your time at Safelite.

Took a big rock to the windshield while on a road trip. Randomly walked in to this location to see if they could help. Noah and team could not have been more pleasant. They had us all fixed up and back on the road in 30 minutes. (Safelite customer service told us the best they could do was 5 days later in SLC, which surely would have resulted in a windshield replacement instead of just a repair....we are so glad we took a chance and dropped in to the Jackson location!) Thanks so much for helping us and for being so kind!

Google reviews brought us to Advanced Glass and Trim, so I thought it was only fair to leave a review of our own. Aaron provided incredible, friendly service. We picked up a rock chip on our way to Jackson, but we’re only staying one night. We stopped on our way and they were able to help us right then and we were out the door in less than 20 minutes. Couldn’t ask for better service!