Safelite AutoGlass

If you are someone who values your time I would look somewhere else. I had my windshield replaced here and it's been the biggest task ever first they have left window sealant all over the dash, they didn't reconnect my windshield wipers or washer fluid sprayer. Why they had to disconnect them I don't know. I didn't find this out until two days later when I was out of town. I called corporate and they said that they would get back to me but I haven't had a call back yet. I called the actual location and they said they couldn't do anything until I came back to the Southaven location, which I mentioned that I live in another state but would be back in town in a week. I go in person suddenly I'll have to wait until 7pm to get any help or wait until Monday between 9am and 3pm. 3pm Monday afternoon rolls by nothing called in at 4pm I cant be seen until 5pm. 5 still nothing, I call the guy again and he says wait until 8 if nobody comes by then I'll have to go in the next morning in person. There isn't one positive thing I have to say about the Safelite customer service nor there product. You could get the same products at any window repair shop and possibly an even better warranty.

I’ve been driving for over 20 years and have never had as many windshield issues as I’ve had in just 5 months after using Safelite AutoGlass in Southaven. My first appointment in December took over six hours, and a part of my vehicle was damaged or lost during the process. Within a month, the new windshield cracked. They replaced it, but another crack appeared just two weeks later—on a 40 mph road. When I went to the Southaven office to address what seemed like a quality issue, the front desk staff was extremely rude and dismissive. They showed zero interest in helping or resolving the problem. I gave them one more chance, and now I’ve got yet another chip. I’ve had more damage with Safelite in five months than in two decades of driving. Poor quality, terrible customer service, and especially unacceptable behavior from the front desk. I won’t be returning and wouldn’t recommend this location to anyone.

My experience with Safelite AutoGlass was very frustrating, with a few redeeming moments. First Appointment: Canceled a day prior because they didn’t have the right windshield, requiring a three-week wait for the correct one. Second Appointment: After waiting three hours, they used an incompatible aftermarket windshield for my 2024 vehicle, despite knowing the make, model, and VIN. They couldn’t calibrate the camera sensor and had to order an OEM windshield, leading to another two-week wait. Third Appointment: I arrived on time and waited three hours, only to find my vehicle untouched. Eventually, technician Mark took the vehicle in and completed the windshield replacement and camera sensor calibration within one hour. Overall: Despite the initial issues, Mark’s efficient service was a relief. Be mindful of your scheduled time.

fyi...A couple of months ago, I went to Safelite in Southaven, MS for crack repair on my new vehicle. Well, during the process of the repair, the tech caused additional damage after he filled in the "resin" and that damage ultimately led to the windshield spreading in the heat last week. Now Safelite tells me that their disclaimer states that "Some repairs fail" and if it does, the money spent for the repair would be applied towards a replacement. The replacement windshield is nearly $2,000, minus the $170😠😡 Never using Safelite again. Can you say #HOTTERthanFISHgrease. Oh by the way, I asked to speak to the manager and was told she was on another call, while i was sitting in the lobby.

Do not recommend. They replaced the windshield in my toyota for runner but the vehicle hasn't moved in over a week and the wind shield cracked on the edge. They sent a guy out here who claimed it was a impact point. I asked how considering the vehicle has never moved. He called his manager and they said the milage changed. They wouldn't tell me what the milage difference was but on top of that the first guy that came out here never even had the keys or turned the vehicle on meaning he NEVER wrote down a mileage . They don't want to cover their own faulty work. The new crack comes out from the edge of the windshield and they are going to try and tell.me it's an impact. I really wanna know how that happened considering the vehicle hasn't moved and is facing my garage. DO not recommend and since our insurance company is the one who sent them out originally I will be reporting this to my insurance company as well.

I would give zero stars if I could. Safelite completely mishandled my entire service experience. First, they installed an aftermarket windshield on my 2013 Mustang without giving me the option to choose OEM, even though my car is still valued at over $15K. I would’ve paid more for the proper glass—but they made assumptions and never asked. Then I scheduled a follow-up for 12–5 PM, but the tech showed up early, left, and claimed I wasn’t available. I called back 15 minutes later and was told he was “already back in Southaven.” After that, they deleted my appointment entirely from their system like it never existed. I couldn’t even leave a voicemail because the technician’s box was full. 😒 Now I’ve had to reschedule everything again, and because of my work schedule, this pushes things back another full week. I’m trying to sell my car, and their mess-ups are directly delaying that. No accountability, no communication, and no urgency. I’ve filed formal complaints with BBB and the Attorney General because this is just bad business. I don’t recommend Safelite if you care about quality, timelines, or being treated like a paying customer who deserves options. I really expected more from a company this large. Unfortunately, they’ve proven convenience doesn’t mean quality.