Safelite AutoGlass

DO NOT EVER BRING YOUR VEHICLE TO THIS LOCATION!!!!! I brought my vehicle to this Safelite in October of 2023 because of a cracked windshield. I was told that because my vehicle at the time was so new and had electronic safety sensors, they had to order my windshield and put an older one on instead. After weeks of waiting I was then told that my windshield was on a “nationwide back order” and they would call me when it came in. Well fast forward 4 months and I had to essentially track them down, they lost my case number and had no idea who i was, and had to reorder my windshield. FINALLY they put on the correct windshield and I was able to actually use safety features I bought my car for. Now fast forward to February 2025 and my car started having a bunch of electrical issues. I had to get my vehicle towed to the mechanic 3 separate times, 2 of them being stranded at work because no one could figure out why a 2023 Toyota was having auto/stop failure, drive stop failure, and windshield sensor failure. After getting it towed for the 3rd time in March, my mechanic informed me the reason i was having so many electrical issues was because 3/4 of the windshield that Safelite replaced was not sealed at all. So water was getting into my vehicle for over a year. Not only was it causing all the electrical issues I was having, but it also caused mold to accumulate all in my carpets and dash. My car then had to be gutted completely with everything but the seats getting replaced. $5000 worth of damage over a facility not being able to do the one thing they do every single day. It’s absolutely mind boggling the stupidity, save yourself the time and money.

Easily one of the best automotive experiences I've had. I have a Ford Bronco that I've had less than a year and because I commute down to MA twice a week this is the second time I've had to get a crack fixed in my windshield. I've brought it here both times, the team is friendly, personable, knowledgeable and does everything they can to repair the windshield. Within minutes they called me to come take a look at the repair and I could barely tell there had even been a ding there. I highly recommend them and will be using them for any windshield help I need in the future.PositiveResponsiveness, Quality, Professionalism

The nuts-and-bolts: Subaru Outback windshield replaced on 24 Feb 2024. Called about a week before to make an appointment for a Saturday morning. Got instructions on the key dropoff and such for Friday night, and they said the car would be ready by the end of the day Saturday. They were even better than that, with Daniel calling me at 9am to let me know the car was ready. They did it right. EZ-pass was back on the glass in exactly the same spot (minor detail, yes, but an attention to detail), seal is nice and smooth all of the way around, no dings, scratches, fingerprints, etc, on paint or interior surfaces. Done just as nice as OEM. Shop was heated nice and warm, which helps with adhesive cure times this time of year. This is a working shop, not a dealership, so don't expect comfy chairs and coffee waiting for you. Nicely done.

The crew was polite and efficient. The shop did damage my initial window replacement but had noticed the damage in a timely manner and was able to reschedule and they were very apologetic regarding the situation. I was initially quoted a 2-3 hour repair window, and the crew was able to remove and replace (even clean out a bunch of glitter from my dashboard after I dropped my kid's art project) in an hour. The waiting area was very clean and stocked with plenty of coffee. The only reason for not getting a full 5 stars is due to a billing mishap, which pulled another customer's credit card information onto my repair job. While they caught the mistake before the transaction processed, it could have caused big headaches for the other cardholder and myself.

The whole experience with Safelite was convenient and smooth! I started by doing a quote online. Only took 5 minutes. I filled in my info and found out my insurance covered the job 100%. Within 2 days, I had a new windshield. I was able to stay right at my desk at work and received text updates when my tech was on his way, started the job and job was complete. My tech left some info on my seat and I didn’t even have to speak to anyone! I was able to drive away on my lunch break. Mike did a great job! I highly recommend Safelite.

The people at Safelite in Portsmouth, NH were fantastic. Upon my arrival, the gentleman that greeted me was friendly, knowledgeable and extremely helpful. He answered all my questions and concerns in a non hurried professional way. I felt confident that they would do a great job, just based on that interaction. All the paperwork needed was there and already printed. I handed over my keys and received phone calls and text messages as the windshield replacement took place. The car was ready when promised and the programming of the cameras and sensors was done correctly wipers and cruise control are working great. The only complaint I have is about the parking lot and the front door. The office is in the front of the building and the cars are in the back of the building. So at some point you may have to walk on grass or go through the shop, which both could be dangerous. Pickup was quick and easy. I showed up and they gave me my keys and off I went. I wish everything in life were this easy. Bravo.