Safelite AutoGlass

I had scheduled an appointment with this place to replace my rear windshield through my insurance. I had a work order and confirmation through my insurance with safelite on the phone simultaneously for a 2:00 pm. I dropped it off early and asked if that was ok or if I had to come back for my 2:00 appointment. The lady at the desk took my information and phone number and said that it was fine and they'd call when done. I received a call at 12:09 pm saying that my vehicle was all set for pickup. I arrived later that day and the front desk lady said she had no idea who i was or why I was there. I asked "what were you doing with my truck since 8:30 this morning?" Her response was "trying to figure out who you are no phone number matches a work order."....she took my number that morning and if there were a problem should have called me but someone got a truck fixed as I was notified of that. After getting nowhere with her the manager verified that no work order was submitted and she also had no idea who I was. I gave the number that called me and both her and the first lady looked at each other before telling me "another vehicle identical to yours came and got their windshield replaced but they had an appointment. ".....I told them "yes I had an appointment too" ...they continued to double down on THEIR mistake and make it out as if it were my problem......my truck remained unfixed and I had to bring it home, however after contacting my insurance they verified that indeed a work order and claim had been both approved and submitted and to that exact location. So in other words rather than just accept responsibility that they completely screwed up and couldn't even conduct a proper check in procedure and find a solution to fix the problem they instead claimed that it was my fault they had my truck all day after checking in and providing all the info they needed. This place also has done wrong by a couple of people I know, but I believe every business deserves a chance, and unfortunately this business isn't interested in efficiency, integrity, and responsibility and instead prefers to skate by and point fingers. Do yourself a favor and go elsewhere.

Thought the pricing was great compared to other local places so I made an appointment for my windshield to be replaced Friday and paid in full. Friday the technician arrived and had to call the shop because they didn't have all the parts to replace the windshield. I was told we had to reschedule and it would cost about $7 more. Monday the windshield is replaced (William was very nice) and I get my emailed receipt which has the additional $7 AND an Mobile Fee for another $50. The first phone service person I talked to was rude and connected me to the Nashua shop. They said they would remove the surprise $50 fee but I got a text later that I'm being charged the full amount and my bank says I'm being charged the full amount. Called again to talk to someone about it and she hung up on me. Called back and I'm told the system is down and I can only leave a message. I wasn't assured someone would reach out, just told the only option is to leave a message about the issue. Edit to reply to the generic reply to contact them... I have. Three times Monday I called. My bank still says you're charging me the $50 I was told would be removed from my bill. I was hung up on and told no one could help and I had to leave a message.

If I could give a 0 star review I would. 2 years ago I brought my truck into the shop for a back window replacement due to a water leak, I got my truck back and my window leaked even worse than before. Once I called and explained the situation they replaced my window again and finally my window was in good shape. Fast forward 2 years, I bought a new truck and my back window began to leak, I brought it to them which was a mistake because when I got my truck back it leaked worse than it did before, weird right. I called to complain but this time they decided to tell me it's not their problem. I fought with them and they told me to bring the truck in so they can do a water test to see if it was their installation that was the problem. They told me it wasn't their installation and that my taillight is the reason the water was coming through, so I asked why they didn't perform this test before hand which could have saved me well over $500. They had no answers And told me to bring it to the dealership for them to handle. So now I'm stuck with a back window that leaks badly, well over $500 in debt to them, and extremely dissasitified. Needless to say I won't be returning and I hope others read this and do the same.

Manager Valerie echavarria was extremely rude to me after they put my wiper arms on the wrong sides of the car. Broke my windsheild wipers that were brand new, then made me take a ride all the way back to lowell to get the receipt for the blades I had to buy for the mess up. They're office wad in hollis nh. They did nothing to make this right. Still haven't been reimbursed for the wiper blades. They are careless and unprofessional ...and I know why because their store manager is unprofessional and rude so it starts at the top. I am editing this review because I would like to add that some one from Renae Cachillios office called me less than 24 hours after sending an email to her ( the C.E.O.) and made this issue right. So I really appreciate that, and the fast response, it's just sad that the store manager Valerie Echavarria could not handle this problem or anyone else before it had to go to the CEO, I wad only seeking reimbursement for my wiper blades that were broken, and VALERIE DID EVERYTHING IN HER POWER TO MAkE SURE I WAS NOT SATISFIED WITH THE SERVICE I RECEIVED. THANKS AGAIN TO RENAE CACHILLIO. I APRECIATE YOUR CUSTOMER SERVICE.

My car had a cracked windshield. I brought it to the Safelite location in Nashua since it has a camera system that has to be calibrated on site and not at a remote location. The windshield is fine as far as I can tell. However, my car had the following problems when I received it back: Key fobs no longer work Air conditioning doesn't work Steering responsive headlights don't work Trunk won't open Tire pressure indicator reporting false positive Cracked plastic molding inside the vehicle Safelite has denied all responsibility for everything except the cracked plastic. They showed me a scan that said the codes were present but the actual problems were not present when the vehicle went in for service. They told me one of my tires was low but I checked the pressure on all of them myself and they were correct. I'm going have to pay out of pocket for all of these repairs myself. Never again, do not trust them with your car, it could cost you hundreds or thousands of dollars. EDIT: After enough complaining to customer care they accepted responsibility and paid for the repairs.NegativeQuality

Scheduling was ok but was almost a week out. Phone rep asked if I had a green band across my windshield. Actually went to car to confirm, yes. Attempted to get OEM glass, which the first rep said was ok, only to be called back a few minutes later telling me it would cost $280 more, I can buy the windshield from Subaru for $380? Some mark up, decide to try their aftermarket one. Go to my appointment, first thing the installer does is come out and say the glass is clear, no green tint. Had them install anyways because I had a 2 foot crack in my glass and took off work to get it done. When it is done the tech tells me about some wrinkles he can't get out, would need a heat gun and he only has a blow torch? Why don't they have the tools they need, a heat gun costs like $20, can buy them anywhere like Walmart. The wrinkle (shown in picture) is partially caused by the gasket not being installed square to the windshield. Looks like a job I would do, I'm not a "professional" glass installer. The gasket also looks nothing like the one that was on the car before? Next up, dash cam. I asked if he installed the bracket, he said he did. Great. Next day my camera keeps beeping because it is hanging by my feet banging all over my car as I drive. I reached out to Safelite online yesterday with same comments. No response yet, will update if this gets resolved. Took them a few weeks over email to respond, called in the meantime. Said they would order the correct glass and reinstall. Car is off the road for the winter so scheduled mobile service a week and a half later at my house for Saturday. Tech shows up in the middle of the time slot. Guess what, wrong windshield yet again! Wasted my time taking my car off the lift to get this done. Way to go Safelite!