Safelite AutoGlass

My car had a cracked windshield. I brought it to the Safelite location in Nashua since it has a camera system that has to be calibrated on site and not at a remote location. The windshield is fine as far as I can tell. However, my car had the following problems when I received it back: Key fobs no longer work Air conditioning doesn't work Steering responsive headlights don't work Trunk won't open Tire pressure indicator reporting false positive Cracked plastic molding inside the vehicle Safelite has denied all responsibility for everything except the cracked plastic. They showed me a scan that said the codes were present but the actual problems were not present when the vehicle went in for service. They told me one of my tires was low but I checked the pressure on all of them myself and they were correct. I'm going have to pay out of pocket for all of these repairs myself. Never again, do not trust them with your car, it could cost you hundreds or thousands of dollars. EDIT: After enough complaining to customer care they accepted responsibility and paid for the repairs.NegativeQuality

I had the absolute worst experience with Safelite when replacing my windshield. On February 28, I had my windshield replaced through them since it was partially covered by my insurance. At first, everything seemed fine, but less than two weeks later, on February 12, I noticed a long crack spreading across the glass while driving—without hearing any impact whatsoever. Since the replacement came with a “lifetime warranty,” I went back to the Safelite location expecting them to honor it. Instead, I was met with excuses and denial. The technician pointed out a barely visible impact mark and used that as an excuse to void the warranty. When I asked what kind of glass they used, I was shocked to find out it was an aftermarket Pilkington windshield—a flimsy, subpar replacement compared to the original manufacturer’s glass. Let’s get this straight: I’ve been driving my car for years without any windshield issues. Then, less than two weeks after getting a replacement from Safelite, it suddenly cracks, and they refuse to stand by their so-called “lifetime warranty.” What kind of scam is this? Bottom line: Safelite uses cheap materials, offers worthless warranties, and refuses to stand by their work. If you want to waste your money and deal with frustration, go ahead and use them. Otherwise, stay far away!

I had to bring my car back 3 times just to get my windshield put on properly. Once I realized there was an issue with the original installment, I spoke with someone who said they would get me in to replace it. That was perfectly acceptable and understandable as things happen, we are all human. However, I had dropped my car off by the time I was provided, parked in a safelight parking spot, and had my car there all day to later receive a call 30 minutes before they closed that my car hadn’t been worked on. The person who called me claimed they had no idea my car was there despite my car being parked in front of the building in a labeled spot. My name, number, and car type was on their schedule and all because my key was dropped in the key-drop box they said they didn’t know my car was there. Again, understandable that people make mistakes but I was not met with an apologetic response that I had wasted a whole day not having my car. Instead I was met with an accusatory attitude trying to place blame on me instead of the establishment taking responsibility. When I again went in to drop off my car I was concerned and rightfully so wanted to make sure the correct person was going to work on my car, and that it would be completed. When I was explaining that I had a bad experience last week because my car wasn’t serviced- AGAIN I was not met with any sort of apology. Instead the person working there this time just said “yeah I know” and took my keys. Disappointed is an understatement- I will certainly not be back as they feel it is acceptable to waste people’s time and not so much as blink an eye about it.

Scheduling was ok but was almost a week out. Phone rep asked if I had a green band across my windshield. Actually went to car to confirm, yes. Attempted to get OEM glass, which the first rep said was ok, only to be called back a few minutes later telling me it would cost $280 more, I can buy the windshield from Subaru for $380? Some mark up, decide to try their aftermarket one. Go to my appointment, first thing the installer does is come out and say the glass is clear, no green tint. Had them install anyways because I had a 2 foot crack in my glass and took off work to get it done. When it is done the tech tells me about some wrinkles he can't get out, would need a heat gun and he only has a blow torch? Why don't they have the tools they need, a heat gun costs like $20, can buy them anywhere like Walmart. The wrinkle (shown in picture) is partially caused by the gasket not being installed square to the windshield. Looks like a job I would do, I'm not a "professional" glass installer. The gasket also looks nothing like the one that was on the car before? Next up, dash cam. I asked if he installed the bracket, he said he did. Great. Next day my camera keeps beeping because it is hanging by my feet banging all over my car as I drive. I reached out to Safelite online yesterday with same comments. No response yet, will update if this gets resolved. Took them a few weeks over email to respond, called in the meantime. Said they would order the correct glass and reinstall. Car is off the road for the winter so scheduled mobile service a week and a half later at my house for Saturday. Tech shows up in the middle of the time slot. Guess what, wrong windshield yet again! Wasted my time taking my car off the lift to get this done. Way to go Safelite!

I had my windshield replaced earlier this year and when I got a chip within a week of the replacement they were not helpful about getting it fixed or cutting me any kind of deal for it. I finally came back to figure out how to get it taken care of a few months later and was told it costs MORE to fix this chip than my windshield replacement cost. I didn't use my insurance to get my windshield repaired, and I'm not going to use it to fix this tiny chip. They just quoted me about over $100 to fix a single tiny chip without insurance. That's ridiculous!! I've had multiple chips repaired for $40-60 in the past, there's no way $120 something is the going rate for chip repair in the area. Sorry Safelite, I'm not coming back.

Thought the pricing was great compared to other local places so I made an appointment for my windshield to be replaced Friday and paid in full. Friday the technician arrived and had to call the shop because they didn't have all the parts to replace the windshield. I was told we had to reschedule and it would cost about $7 more. Monday the windshield is replaced (William was very nice) and I get my emailed receipt which has the additional $7 AND an Mobile Fee for another $50. The first phone service person I talked to was rude and connected me to the Nashua shop. They said they would remove the surprise $50 fee but I got a text later that I'm being charged the full amount and my bank says I'm being charged the full amount. Called again to talk to someone about it and she hung up on me. Called back and I'm told the system is down and I can only leave a message. I wasn't assured someone would reach out, just told the only option is to leave a message about the issue. Edit to reply to the generic reply to contact them... I have. Three times Monday I called. My bank still says you're charging me the $50 I was told would be removed from my bill. I was hung up on and told no one could help and I had to leave a message.