Safelite AutoGlass

Recently we had our rear window broken on our vehicle and had to have it replaced. Safelite was available in five days to come out. They arrived on a Thursday, but they were missing a connector for the rear defroster. Tech admitted that he should have checked for this prior to coming out as the window was in a box. Had to reschedule for another five days out. Second tech replaced the window, but installed the rear wiper blade backwards so I had to make another call to have them come out again. They came back the next day and adjusted the wiper. When asked, Safelite offered no compensation since we had to take three days out of work to get this accomplished. Would not recommend to anyone to use their services. No customer service and difficult to get a real person on the phone when scheduling.

Courteous start at the point of contact. Was given a full explanation of the windshield replacement process , time and offered bottled water and coffee . The process was completed in less than 2 hours. I was presented with a statement and guarantee and on line access for the Calibration. The car came back clean with my requested front and rear wipers replaced. The tech who was assigned to my vehicle did a professional installation in a very timely fashion. I highly recommend the Hooksett, N.H. Safelite . Chuck F.

I was very pleased with Safelite when they came to me and replaced my windshield at my job! I discovered a gnarly impact point and crack that grew larger by the day a few days before I had an appointment to get my car inspected. I needed a replacement ASAP and Safelite was able to accommodate me. The tech Jonathan was great and very attentive. Had an awesome upbeat and friendly attitude. Gave me a quick but very informative run down of the service and got right to work. He finished fast and did a fantastic job. This was my first time using Safelite and while I opted not to go through my insurance, I still paid MUCH less than what I would have by going through my insurance and I was more than pleased that an alternate payment method was offered (pay in 4 installments) at check out. I didn’t use it but it’s great to know it’s available in the future if needed. Overall 10/10 and would highly recommend this store location. I will definitely be using them again if I need any vehicle glass repaired or replaced! Thank you, Safelite!

I had a small chip with some small cracks coming out of it in my windshield. On their website, Safelite made the process of getting the repair extremely easy and convenient. After handling the insurance stuff for me, they sent their technician, Preston, to do the repair at my house during my chosen time frame. Preston was cordial and professional and definitely seemed to know what he was doing. And by the looks of the repair, he did an excellent job. I received expert service from a very competent technician at a time and place convenient to me! I have used Safelite in the past with similar results. I will absolutely use them again in the future if needed.

Called made an appointment told them I wanted to pay so my auto body technician didn’t have to wait. Month goes by apparently they never charged me they put my card on file without consent. When they called after completing the job which post-pone my auto body technician 2-3 days due to payment even though I was told payment wasn’t due til end of service. Had to drive 30 miles to the store when I explained my situation they didn’t care and told me they don’t need permission to put my card on file which is incorrect.

This place is a joke. 5/15/25 called for a passenger side window replacement. Made an appointment a week later 5/22/25 (thought it was way too far out but whatever.5/20/25 came and they call me saying they couldn’t do my car on 5/22 due to the part that came in, came in broken. Call the office and asked if the part ever came in the lady says no. So someone is lying. I’m guessing they ordered the part late and didn’t come in on the scheduled time so they wanted to push me back to the following Tuesday a week from 5/20 to replace it. Call my normal window replacement company. Passenger side window I’ll be in tomorrow and will be replaced tomorrow. Safelite is a complete joke. And to top it off safelite was 175 more expensive.