Safelite AutoGlass

Terrible experience at this location. Brought my vehicle there to repair my windshield. When I got home, I noticed a scrape of paint under the hood where it meets the windshield. I called and reported it to the shop immediately. I drove back to the shop and the manager and the tech came out, looked at it, said nothing, took a picture, and told me that I would hear from someone within 24 hours. I never received a call from them. A claim was filed with Fleet Response. I was notified that I needed to obtain an estimate for the damages. I took a day out of work and brought it to a local shop to get an estimate. I submitted the estimate to Fleet and the claim was denied. The reason it was denied was due to Safelite claiming that damage was pre existing. Safelight claimed that they had taken photos prior. I tried to calling Safelight to ask if it were possible for me to see these photos, and no one answered the phone. I called Safelight customer service and they tried to reach out to the shop and they couldn’t get through either. The customer service agent then routed my call to upper management and they tried calling the shop without any luck. I was then told by customer service, that I would receive a call within a few days. I never received a call. In the meantime, I received an email from Fleet stating that a payment was issued to the claimant (myself) Okay, now I am thinking that they revisited my claim, due to not really having any photos to back their claim, and reversed their decision. I waited a few weeks and I did not receive a check. I reached out to Fleece to check on the status. After many emails back and forth with Fleet, I was notified that the email they sent to me in regards to a payment was sent to me in error! I didn’t even receive any apology for the inconvenience until I asked for one! Very disappointed. Poor customer service. Fleets error, the Safelight manager that never returned any of my calls, the shop denying any wrong doing by not producing the proof (pictures), the front desk person not being personable, and the waiting room chairs having stains on them.

Registered on line for a Tacoma automatic back window (driver side panel) as indicated on the website when I registered. Received a call from “Eddy” requesting a VIN .. called and provided it. Then the next day, the day before my appt., got a call about needing a picture of the damage … sent it Thursday night when I found it in my email. However, there’s no way to just replace the driver side panel on the automatic window, so what does it matter. Got the appointment for 10:00am for $417 Arrived early… front desk staff was professional and friendly. However, was notified that Eddy had cancelled my appointment (I was never notified and took a day out of work), drove up to Warwick, told the wrong part was ordered, and the new part was going to cost me 2.5x the original quote… it went from $417 to over $1000. They need to fix the online registration process… and figure things out. Added insult to injury… broken window on my truck and then this…..

Extremely friendly, knowledgeable and professional technician was sent out to my house. He called me in advance to make sure I was home and that my car was readily available. He came over and explained the whole process from beginning to end and afterwards explain the warranty and what and what not to do with my car for the next 48 hours to ensure that it didn’t get damaged again. I love that they filed the claim with my insurance so I didn’t have to deal with my insurance made the process less stressful for me. Hopefully I don’t ever have to use them again, but if I do, I know I can rely and trust safe flight.

Unfortunately this review is based on the fact that I booked an appointment online several days in advance. The online booking asked me a lot of questions and took time (I should have just called and spoke to a real person I suppose). I made arrangements to drop the vehicle off since they can’t come to me for replacement windshield and perform the windshield sensor calibration. Well we get to Safelite, off of Jefferson Blvd. in Warwick, and were told they don’t have the glass so we would have to come back Monday morning. Guess what…we went back Monday morning and arranged a ride for drop off and everything, so just to be told again they don’t have the glass. This is very frustrating, how would they feel if I just didn’t show up for an appointment or two? No one called CA notify us that the glass wasn’t in stock either day. I would consider updating this review if they take care of me for wasting my time and do a quality job but we will see if I even give them another try. I am upgrading to 4 stars. Despite the initial mess up, we have Safelite another shot and they did take care of things so I am upgrading the rating. Thanks for responding and taking ownership.

Rescheduled my appointment without telling me to a day that I couldn’t do, so I had to then again reschedule. The guy came didn’t know what he was doing was outside for almost 45 minutes just to call me and say he doesn’t have the right glass. Keep in mind I’ve had this windshield replaced on the same exact car and there was not an issue before. I called the company and the manager was extremely rude. Was giving me an attitude kept cutting me off calling me a liar and told me there’s nothing that he can do and suggest I go somewhere else. Everyone I spoke to was very unprofessional and did not care for my safety in the vehicle.

Had Safelite fill two tiny nicks on a windshield. Was assured the acrylic would fill the nick so it would not actually crack or spread. The tech told me this was a guarantee and there was under warranty. Not even a week later (and car hasn't left driveway), one of the tiny nicks is now a spider crack. When I called to have them fix it, they told me they would not fix it, and I could use the money I paid towards a whole new windshield but I would have to pay the difference. They will not repair or refund. Stay, away, this is a scam to get you to replace the whole windshield!