Safelite AutoGlass

It was a great experience. The minute I contacted Safelite it was so easy to make my appointment. Everything was so effortless on my part. They kept me informed on everything having to get my windshield replaced. That came to me and contacted me on morning of my appointment. My tech who installed it was Joseph was very professional and did a great job he is an asset to their team. I usually don’t provide customer reviews but this company and professionalism, I was moved to share my personal experience. I would recommend this company to everyone needing their services.

My prior two experiences with Safelite were significantly better than the most recent. I recently had a chip repaired. The repair was made at my home. The technician texted me about 10 minutes after he arrived and informed m in the text that he was done. I immediately went outside to see the results. The technician was already driving away less than 1 minute after I received the text. The failure of the technician to engage me face-to-face would not have been a significant issue except, I could see no indication that a repair had been attempted. I followed up with the technician and then the local office to schedule a windshield replacement. I received several emails, texts, and phone calls reminding me of my 8:00 AM appointment and that I needed to report at least 10 minutes before my scheduled appointment in order to process the necessary paperwork. I arrived at the local office at 7:45 only to learn that the office didn't open until 8:00. So, I wasted yet another 15 minutes waiting for the office to open. The prior texts, emails, and calls indicated the repair should take 2-3 hours. The signage at the shop suggested up to 4 hours. When I dropped the car off, they told me it would be about 90 minutes. The actual replacement took 130 minutes. The job seemed like it was done correctly. The glass looks good, and the camera alignment seems to be correct.

Do not ever go to this Safelite. I had my windshield replaced and after getting my car back I noticed my rearview mirror cover was hanging down. It was snapped inhalf and carelessly superglued back together. Nobody said anything to me about and were going to let me leave like that. It looked terrible. After bringing it to their attention it took them over a month to get me the new part that they broke. When they came to replace the part they broke it again. I told the technician it was not put in correctly since it was hanging down once again and he responded by saying "thats just how cadillacs are" and jammed it to stay up and left. I have now been waiting about 3 weeks for a call back from them about another part. I dont think this will ever be resolved because the manager just keeps stringing it along so now $400 and two months later im still left with a part of my car broken that was perfect when i came to the shop.

Registered on line for a Tacoma automatic back window (driver side panel) as indicated on the website when I registered. Received a call from “Eddy” requesting a VIN .. called and provided it. Then the next day, the day before my appt., got a call about needing a picture of the damage … sent it Thursday night when I found it in my email. However, there’s no way to just replace the driver side panel on the automatic window, so what does it matter. Got the appointment for 10:00am for $417 Arrived early… front desk staff was professional and friendly. However, was notified that Eddy had cancelled my appointment (I was never notified and took a day out of work), drove up to Warwick, told the wrong part was ordered, and the new part was going to cost me 2.5x the original quote… it went from $417 to over $1000. They need to fix the online registration process… and figure things out. Added insult to injury… broken window on my truck and then this…..

Extremely friendly, knowledgeable and professional technician was sent out to my house. He called me in advance to make sure I was home and that my car was readily available. He came over and explained the whole process from beginning to end and afterwards explain the warranty and what and what not to do with my car for the next 48 hours to ensure that it didn’t get damaged again. I love that they filed the claim with my insurance so I didn’t have to deal with my insurance made the process less stressful for me. Hopefully I don’t ever have to use them again, but if I do, I know I can rely and trust safe flight.

Rescheduled my appointment without telling me to a day that I couldn’t do, so I had to then again reschedule. The guy came didn’t know what he was doing was outside for almost 45 minutes just to call me and say he doesn’t have the right glass. Keep in mind I’ve had this windshield replaced on the same exact car and there was not an issue before. I called the company and the manager was extremely rude. Was giving me an attitude kept cutting me off calling me a liar and told me there’s nothing that he can do and suggest I go somewhere else. Everyone I spoke to was very unprofessional and did not care for my safety in the vehicle.