Safelite AutoGlass

First their timeline is awful for when they’re going to show, I thought appts were made so you had a specific time set… secondly wasn’t impressed they moved us to the back of the list cause they couldn’t take a minute to call to have us put the dog in, 30 seconds and problem solved! Also I know our truck has current hail damage and doesn’t look amazing as it WAS used as a work truck until recently, but that’s no excuse to add scratches and not clean up the tar and glass on the dash afterwards… if we would’ve known about other complaints we would’ve never used you! I hope you do better for future customers! Our replacement was done on July 12th, 2022, probably our first and last experience with you.ServicesAuto windshield replacement

scheduled my rock pit repair March 15th through the company insurance recommended, for today March 30th. this rockpit is smaller than the back of a bic pen, maybe the size of a green pea at 1108am mst, their technician calls to explain that I should just get the windshield replaced because the pit repair is likely to fail due to the cold. Its sunny and a beautiful 42 degrees outside with temps rising. He explained that Safelite wont warranty the repair because it will most likely run or pop out. Right after he calls to share this happy information, I get an email demanding payment for an insurance covered repair. at 1139am mst get a text message repair failed, and a picture of runs all the way across my windshield. so I called to see about having the windshield replaced....21 days wait, after just waiting 15 days, and it never ran until he tried to repair it. Another 400 expected, not professional at all leaves a really bad taste in my mouth, and really really angry. 15+ years and numerous cars from a big family, and never had this happen. We did about 10 rock pits a year in SW co...first one here. Go ELSE WHERENegativeQuality

This place, these people & their service is awesome! I had my daughters windshield replaced with them. She picked up her car and, while driving home, she was hit by a stray rock from a car traveling in front of her cracking the new windshield! At the time she didn't realize what had happened but noticed the crack and called me on her way home. I immediately called safelite and they said to have her bring it back. She did and that's when we discovered what had happened (rock from car in front of her). They were just about to close when all of this transpired and it was a Saturday, yet they stayed open and fixed her car! I'm very grateful for the professionalism & customer care these folks provided us. We are forever customers. Thanks Safelite!

I was originally quoted $350, then I had a promo code that brought it down to $300. Thankfully for me I was going to pay in advance... When I went to check out the price went up to $416!!!!! I tried to ask customer service why, and she basically told me should wouldn't talk about it! Then told me to call an 800 number and ended the conversation!!!! I got a quote from another company for $250 out the door, but was willing to pay the extra $50 for them to come to me, but after the $116 price jump AND the rude customer service. Safelite has lost my business, and any future business I may have needed!NegativeProfessionalism

Excellent. Christine was awesome. Great customer service, personable people. Great communication. Helped me out in a jam before I got my glass appointment. I had been traveling across country when a freak, horrible experience happened in the national Park. Satellite made fixing my rear windshield on my brand spanking new car hassle-free and calmed me down. They were busy. My appointment from arrival to finish took about two hours. Well worth time and peace of mind. Quality service. They helped me out two times at the end of their shifts. Tusted them. Tey came through for me when I needed it most. Can't say enough good things about the people here.

We had our insurance contact this business while traveling and we were very impressed with the entire process of working with this local business. From the beginning, scheduling, to the end results we were super happy with the entire process. The local crew were ALL super professional and friendly, the work was completed as promised and the overall experience was effortless for us. The shop itself was super clean, organized and friendly waiting area with free beverages and snacks for us. The entire experience was super! We only wish that EVERY business would have staff and services like this business. We would reccomend this local business to anyone!ServicesAuto windshield repair