Safelite AutoGlass

Had my windshield replaced recently and couldn’t be more impressed. From start to finish, Raul was professional and efficient. He not only replaced the windshield flawlessly, but also took the time to recalibrate everything, including the safety sensors and cameras, which gave me peace of mind. The entire job was done in under two hours—way faster than I expected—and he walked me through the final checks to make sure everything was functioning correctly. You can tell he takes pride in doing it right. Highly recommend for anyone needing fast, reliable windshield replacement with all the tech handled properly.

I've always had a great experience with the shop. I have had them come out to my house at least three times to replace front windshields in our vehicles. They are prompt, speedy, friendly, and always informative. My recent experience was at their shop directly. The front desk receptionist was super nice. My service was super quick. All the staff was very friendly. They offered coffee options, had a TV, some toys for kids, and a public restroom. All in all, my experience with Safelite has always been great!

Use another location! Tech broke my wiper arm cover and scratched the other up during installation. I have been trying to get this resolved for a month now. Multiple calls to Safelite customer service and have talked to two different techs. A used part was dropped off at my house and I was told two new parts would be dropped off....no such luck. Iu. Didn't want to have to go full Karen on the situation, but here I am. I have tried to get this resolved 6 phone calls in 30 days between shop, Safelite customer service and 2 techs and I get an awful used part! I can not recommend this location.

I went to the Caldwell location to get my windshield replaced due to rock chip damage. The first thing they did was put on a 3rd party windshield that wasn’t compatible with my vehicle. I then had to take it back for a OEM windshield that was compatible with my car. During this time they damage my water sensor and ripped my rear view mirror off damaging the new windshield. They then glued it back on to hide their mistake. Since this cost the casing to my mirror was constantly falling off and I had to go back to that casing installed properly. When I discovered this I called and spoke with an employee who offered to replace the windshield. They had me come to the location to make an appointment and I spoke with another employee who assisted with making my appointment and reconfirming that I would get the replacement. When I showed up for my appointment I was told by a 3rd employee that I wasn’t in there system and they didn’t have anyone on site who could perform the only job they do. I had to make another appointment. When I arrived to my appointment I spoke a 4th individual who denied any wrong doing and would not replace my windshield. This location will waste your time and money. Going anywhere else would be worth the drive.

As of 6/11/25 this problem HAS NOT BEEN ADDRESSED BY MANAGER- NO CALL, NO EMAIL, I am waiting to her from DISTRICT OR REGIONAL MNG to resolve my issue, today 6/17 I was TRULY BLESSED to get a customer. svc rep who is DOING HIS DUE DILIGENCE TO GET ME HELP- THANKFUL FOR HIM- THE TRUCK HAS NOT BEEN FIXED AND TOMORROW MARKS 1 WEEK OUT, they are PAID IN FULL, I HAVE BROKEN/ SCRATCHED TRUCK- Hmmmm > answer 6/11/25 4:00 p.m. Scratched paint taking glass out of Denali truck, SUPPOSEDLY had to recalibrate , APPARENTLY THAT DIDN'T WORK when I went to adjust mirrors they started going FORWARD TOWARD HOOD OF TRUCK- then pushed button again ONLY TO FIND they came back to truck and made LOUD BANG SOUND- MANAGER STILL HAS NOT CALLED ME TO SCHEDULE PAINT AND MIRRORS FIXED! THAT'S UNEXCUSABLE

This review is not necessarily based on Safelite as a whole or the technician that came out to install my windshield. This review is based on the experience of how Safelite handled my claim. 2017 Volvo xc90 April 8th 2025. Initially, it seemed like it was going to be an amazing repair. I put in a request, and one day later, I had a brand new windshield. Unfortunately, I have a vehicle that requires calibration. The technician had to come out twice. Once to remove the windshield, then a second time, with the proper tools to align the camera system. After the second time they came back they took my car for a couple hours and upon returning, were still unable to do the calibration. They said that they may need to get a new windshield to calibrate successfully. They said they would call me and schedule when the part came in. About a week later, I was able to successfully recalibrate my vehicle. This took a few hours of my own time of removing the batteries(2), cleaning cameras and windshield, driving etc. May 29th 2025. Almost two months later, they call me to reschedule an appointment. I told them that I wasn't sure if I trusted them to reinstall a new windshield and calibrate the vehicle. I have chosen to deny the new windshield, but they still have to come out and prove, by code reader, that they have successfully calibrated the vehicle... even though they didn't. I can safely say I'm leery of them hooking up a machine to my vehicle at this point. If I need to use a windshield replacement service again I think a different windshield installer or the dealer might be suited for my vehicles needs.