Safelite AutoGlass

Service Techs and installers were Great. Frank the installer was a lil off. But my main issue is Customer service. Larry in particular. My windshield was put in without a rear view mirror for a week. The day of the reschedule i was told it needed to be rescheduled for the next day. Driving without a rear view mirror was dangerous for me and my family. My son drives my car and he’s a new driver so we were inconvenienced for over a week while i didn’t feel comfortable having him drive without a rear view mirror. The installer that called to tell me there was no windshield was very nice and quickly had his manager larry call me back. Larry began by hearing my frustration over the phone and offering me a discount of free wipers. Obviously that wasn’t even close to enough for being inconvenience for not two days but now a 3rd day. So yes that made me more frustrated and which point larry asked that i not curse at him because he wasn’t cussing at me. I told him i wasn’t wrong so there was no reason to for him to be cursing at me and what are we gonna do about my window Larry lowballed again and finally for me needing my car fixed more than going back and forth with larry i agreed and hung up. The next day i got a call from the new installer saying he was in route to my home. When i got there r the gentleman was already there. He was very nice as well. I asked him about the discount and he called Larry to confirm it. After larry confirmed the discount he asked the installer if the owner of the car was still mad and he laughed about it. I over heard and let larry know that i was still upset and even more so at that point. The first installer was ridiculous by installing the wrong glass to begin with. But the other two installers were great. My only real issue is larrys professionalism and customer service acumen may not be up to par for escalations or maybe a retraining is in order.

Wednesday 7/12/23..Counter workers (2 white Male workers) need to acknowledge customers when coming in to inquire or come in for scheduled appointments. At least, say, I will be right with you or something. 1st day came in for scheduled appt stood there for almost 4 minutes until guy asked could he help me. Finally helped me and took my key and informed me they would call once complete. Daughter picked me up and riding down the road not 5 minutes later I get a call stating they ordered wrong window glass for my car. I was upset because I took time off from work to bring car and my insurance company and satellite collected alot of information about my car and still ordered incorrect glass. It inconvenienced me. Finally received a call later stating they ordered the correct glass and scheduled me to come in Monday. Wasnt able to come in Monday but scheduled for Thursday 7/20/23. Once I came in for my scheduled appointment everything was completed to my satisfaction. It took about a hour in a half and even vacuumed the front of my car and put maintenance sticker back on window.

Today is March 14,2025. Almost a complete two months since the service took place. Never take your vehicle to this Wilmington Delaware Kirkwood highway location for service. Customer service is unacceptable. It's the worst. They replaced my windshield back in January. The tech broke my Rain sensor ring. Had me come into the location four times after the fact. Wasting my time. Each visit to tell me they've order the part or they need to reorder and look at my windshield again. This is ridiculous and unprofessional. The Secretary gets amusement out of the unprefessionalism. She has smirk on her face the entire time. Like wasting folks gas and time gets her off. Every visit it's someone claiming to be a new manager and doesn't know what's going on. I'd recommend that you take your vehicle elsewhere to have the windshield replaced or fixed. 👎🏾👎🏾👎🏾👎🏾👎🏾. .

I took my 2024 Mercedes GLC300 here for a windshield replacement. Because it’s a new model, they couldn’t calibrate the windshield cameras after many failed attempts because windshield wasn’t set in place correctly. I had to reschedule and again, on the second appointment they failed to get it right and had to reschedule again. After this attempt, they left several tools in my car, dented my dashboard, and installed the second windshield incorrectly again so there was a whistling from air getting into the car. This was very frustrating. I took my car to the dealership for service and Mercedes confirmed the windshield was not installed correctly and cameras not calibrated. Third appointment with safelite was set and on their 3rd try they finally got it right without issue. I would’ve given them 3 stars have they not left several tools in my car and dented my dashboard and left me with a whistling windshield for a few weeks before the 3rd appointment. I understand it’s a newer model and I was patient and understanding with them until after the 2nd appointment when I discovered these things.

>>>AVOID AVOID AVOID<<< This is the most pathetic Company… *We booked. *YOUR TECHNICIAN came out and broke the NEW WINDSHIELD. *Your Rep. was EXTREMELY DISMISSIVE when calling about the urgency of having this rectified. *LARRY, called set up an appointment for yesterday… 3/6/25 * Guaranteeing us this will be rectified. LIES! *Calls yesterday, in the morning saying the Windshield never came from the warehouse and he could GUARANTEE for tomorrow(TODAY 3/7/2025). LIES! *We get a message THIS MORNING, saying; “our appointment was relocated at the SPRINGFIELD, PA. Location. *We called and Larry had his assistant on the phone doing his bidding when my wife called and tried to get information on why was our appointment moved to Springfield… *The Same assistant who was dismissive STRIKES AGAIN: until I got on the phone and straight asked for LARRY! *Larry Gets on and proceeds to say to us, “Oh, it was cancelled through the customer portal.” How convenient to say; but here’s the thing. WE NEVER CANCELLED!!! That WHOLE operation is unprofessional. DO NOT USE THIS LOCATION! I can’t speak for the other locations but this one here; MAN PLEASE AVOID! >>>AVOID AVOID AVOID<<<

My experience dealt with a windshield replacement and calibration. Apparently their is a camera on the windshield for my make a model car (2020 Kia Sportage). The accuracy of calibration was of great concern to me. Both the installation and calibration were flawless. The lane assist, lane departure warning, warning when something appears suddenly In front of you, and the auto high beams all worked just as that had before. They were also able to transfer my inspection sticker and ez-pass to the new windshield. The only downside to my experience was that they couldn't honor the original appointment day and time because of a windshield shipping delay which was out of their control, but the delay was only a few days and I am very satisfied with the new windshield.