Safelite AutoGlass

I have dealt with Safelite before, so I knew that's where I wanted to go. I didn't have to wait long to schedule an appointment. The glass was replaced in the time frame as stated. The staff was very courteous and professional. The waiting area was comfortable and clean. Although, most of the chairs needed to be replaced due to wear and tear but it's not a major issue because they were comfortable for the two-hour wait time to replace and recalibrate my front windshield. There was a counter with electrical outlets set up for convenience to charge a device and to do work, if needed. The location was great if you needed to go to McDonald's or the strip mall to kill some time. They provided coffee as well. I would highly recommend.

Today is March 14,2025. Almost a complete two months since the service took place. Never take your vehicle to this Wilmington Delaware Kirkwood highway location for service. Customer service is unacceptable. It's the worst. They replaced my windshield back in January. The tech broke my Rain sensor ring. Had me come into the location four times after the fact. Wasting my time. Each visit to tell me they've order the part or they need to reorder and look at my windshield again. This is ridiculous and unprofessional. The Secretary gets amusement out of the unprefessionalism. She has smirk on her face the entire time. Like wasting folks gas and time gets her off. Every visit it's someone claiming to be a new manager and doesn't know what's going on. I'd recommend that you take your vehicle elsewhere to have the windshield replaced or fixed. 👎🏾👎🏾👎🏾👎🏾👎🏾. .

The absolute worst!!!!!!!!! I wish I could give this less than 1 star honestly. On June 16th, a rock cracked the wind shield on my toyota bz4x. I filed a claim with mt insurance company and they use safelite. Getting an appointment was relative easy. They gave me an early morning Saturday appointment. They called and texted me to confirm. I dropped my keys off and they said it would take about 2 hours. I left with my husband to go home. We live about 20 mins away, 30 to 40 depending on traffic. We were almost home when safelite called and told me that they do not have my moulding in stock. That the rav4 one won't work........You would think they'd confirm that they have the proper items in stock before confirming my appointment and having me leave it there. So, I drove back, picked up my car and they said they'd call me when they have....Fast forward to my appointment getting scheduled on July 26th....almost a month later and I unfortunately get called out of town and have to reschedule. I can't get through to the shop so end up woth customer service. I explained what happened previously. He apologized and promised he would call them and make sure I am ready to go. He calls me back later in the day. I get a Saturday appointment, August 2nd, at 9:30am. He said they confirmed that they had the glass and molding for my vehicle. Yesterday after work I dropped my car off and left the keys in the box. At 8 am, I get a call from Safelite and can you guess what they said? "Hi, Ma'am. I see you left your car outside, however your glass didn't arrive yet........I then said, um ok this is the 2ND time this has happened and I am still driving around with a broken windshield. He gave me an attitude and said, he can't help it if toyota doesn't send him the materials. I agreed however pointed out that he could of saved me the trip and not waste my time yet again. I went to pick up my car, after waiting in line the gentlemen at the desk was trying to charge me $250 for the deductible even though they didn't fix my car. This place is a joke! Go somewhere else!

My experience dealt with a windshield replacement and calibration. Apparently their is a camera on the windshield for my make a model car (2020 Kia Sportage). The accuracy of calibration was of great concern to me. Both the installation and calibration were flawless. The lane assist, lane departure warning, warning when something appears suddenly In front of you, and the auto high beams all worked just as that had before. They were also able to transfer my inspection sticker and ez-pass to the new windshield. The only downside to my experience was that they couldn't honor the original appointment day and time because of a windshield shipping delay which was out of their control, but the delay was only a few days and I am very satisfied with the new windshield.

I was extremely pleased with the overall service and experience!!! Initially, I was skeptical because of the low scoring reviews for this site and location. [I’m a previous satisfied customer of Safelite, however, the Technician came to our home for that repair]. I am glad that I went through with this Windshield Repair. The Techs were professional, friendly and based on their interactions with each other, they seemed to really enjoy each other’s company and working relationship. I also REALLY loved that they had a Female Tech: Go Girl Power! *When checking in, a small glitch occurred w/my account and the insurance company’s submission. The Tech stayed right with my case and was eventually able to resolve the problem. I am grateful for his persistence and professionalism. He maintained his calm head and that assisted with my perception and overall feeling for wanting to go through with the repair. Additionally, the business establishment, bathroom and waiting areas were extremely clean! I hope that my Google Review boosts and serves as encouragement for the Techs at this site, while also leading to additional satisfied customers. Job Well Done, Folks!!! Thank you~

Wednesday 7/12/23..Counter workers (2 white Male workers) need to acknowledge customers when coming in to inquire or come in for scheduled appointments. At least, say, I will be right with you or something. 1st day came in for scheduled appt stood there for almost 4 minutes until guy asked could he help me. Finally helped me and took my key and informed me they would call once complete. Daughter picked me up and riding down the road not 5 minutes later I get a call stating they ordered wrong window glass for my car. I was upset because I took time off from work to bring car and my insurance company and satellite collected alot of information about my car and still ordered incorrect glass. It inconvenienced me. Finally received a call later stating they ordered the correct glass and scheduled me to come in Monday. Wasnt able to come in Monday but scheduled for Thursday 7/20/23. Once I came in for my scheduled appointment everything was completed to my satisfaction. It took about a hour in a half and even vacuumed the front of my car and put maintenance sticker back on window.