Safelite AutoGlass

Called and left ALL my info. Also stressed that it needed to be done as I have a trip coming up to please contact me.They said they would text and email me an estimate. Waited two days called them back only for a lady to tell me they dont do bus windshields! Strange! Probably the largest glass company in the country and they told me in the beginning oh yeah we can do that! And no call back no answer nothing. I had to call for them to me no. Not a good way to do business safelite!!! You just lost a $5k job.. no one wants to work now days it guess...so ill do it myself thanks for nothing safelite!

I’ve spent the last THREE weeks attempting to actually talk o a “human” from the Dover Safelite to get a cracked windshield replaced. All you ever get is electronic voices telling to “use your smartphone for service”. Unbelievable. Never did figure out why THEY don’t know how to use “their smartphones” to actually communicate with the customer. The 5th phone call and numerous attempts through the myriad “phone tree,” I actually got to speak with a human representative from lord knows where. They state the original windshield was ordered incorrectly, and not an OEM replacement. The next message was via “the Dover office” that one they had was cracked. THEN a new appointment was selected…electronically WITHOUT my input and scheduled when I’m at work. I then began the process with 3 more calls to correct that error again, trying to speak with someone with a pulse. Finally set up an actual appointment, this time at my residence on the farm. They dispatched a truly lazy “technician” who arrived at my house 3:55 hours into the 4 hour window. I casually stated “everybody in society (especially his age group) has and lives on a cell phone; can you at least call and give the customer an actual time frame for service once you start the days work?” (We live about an hour from their facility). I offended the poor little guy I guess. He stated “I’m just a tech, you were given a 4 hour window what’s the problem?” His attitude was as if it was of zero concern for me or any customer; then stated, “I don’t have to take that attitude from you man” and left. WAY too funny and indicative reflecting his true work ethic and Safelite as an organization in one fell swoop! You just can’t get good help or service from Safelite. I called Caliber Collision Windshield division; spoke to an actual human; service was set up immediately with the RIGHT windshield! Absolutely Amazing! An actual representative handled the whole transaction, including a three-way call with USAA, my insurance provider. What a disturbing disaster setup Safelite has become. Use Caliber Collision, you will be so thankful you did!

If I didn't HAVE to deal with this service, I would have chosen another provider. 1. Made the appointment WEEK AGO, December 18th to be exact for Monday, December 23rd. 2. Safelite calls on Saturday, December 20th, that the part won't be available by Monday and reschedules me for the 26th. 3. Safelite Autotech calls on the 26th, at 1:30pm (mind you I had a window of 12 to 5pm) and tells me that I'm the last appointment and by the time he comes to my location it will be too dark. Gives me the option to come to the Safelite garage in Dover between 5:30 and 6pm. I accept. 4. At around 4:05pm, Safelite in Dover calls stating that they JUST heard about the tech coming but their garage closes at 5pm. They would call to confirm wit the tech and let me know. ...It has been 45min. and no call from the tech. I called the Dover garage and they have not heard anything. Get this... How was I the LAST appointment when the techs 1st appointment was in Smyrna?!!! He could have did my windshield, then drove to Smyrna then went further up north. .... I am PISSED!!!!!! I had to rearrange EVERYTHING!!!!! I will be calling corporate. This is UNACCEPTABLE.

My experience with Safelite Auto Glass was exceptional. From the moment I realized my windshield had a crack, I was dreading the hassle of getting it fixed. Thankfully, their website was intuitive and user-friendly, allowing me to quickly input my vehicle information and describe the damage. I was presented with convenient appointment times, including options that fit my busy schedule. I could choose between an in-shop visit or a mobile service, making the process even more convenient. Overall, Safelite has streamlined the process of auto glass repair, making it easy, convenient, and stress-free. I highly recommend their services.

Scheduled an appointment for multiple vehicle windshield repairs and was given a four hour repair window. An hour and 45 minutes after the window closed and a technician had not arrived or contacted me, I tried to contact Safelite, but it took another 15 minutes to finally get to a live person in customer service. They looked into the issue and finally someone called me back 10 minutes later. I was told that my appointment window was actually 8 hours and not 4 and that I should not have been given a four hour option. That seems like someone was just covering up mistakes. I was not given any real time frame and told to just wait and hope someone showed up.NegativeProfessionalism

I have always recommended Safelite being in the insurance industry. That was before I had to use them for myself. I scheduled a replacement, the tech came out and busted the rest of the window out only to realize he had the wrong part, wrapped it in plastic and scheduled me for the following Wednesday between 8am-12pm, well 12pm came and no call no show, after I got my appt conformation text, I called and was told the appointment was canceled in the system so no part was ordered and they couldn't get me in until 6/1. I asked to speak with a manager and was hung up on. So instead of giving a crappy company with crappy service my business, I reached back out to my insurance company and was given Caliber auto glass as an option. I've used them for bodywork in the past so I was happy to hear they offered mobile glass service. They got me in next day and had my window looking like nothing ever happened. I recommend using Caliber instead of Safelite for all your glass repair needs!