Safelite AutoGlass

(Review has been updated) Original review - Excellent experience. They were quick with the windshield replacement. It took about an hour or so. UPDATE - Safelite’s faulty windshield replacement caused water damage to my 2021 Acura TLX during a rain storm, leading to electrical and audio issues. What followed was an exhausting 11-week battle with Safelite, insurance, and a tow truck company to restore the vehicle, yet I was still left with $360 in unreimbursed costs that Safelite should have covered. I lost access to transportation, missed work, paid out of pocket for Ubers, and spent countless hours dealing with the mess; all while working full time and attending college. The technicians rushed the job, ignored proper procedures, and ordered the wrong tow truck, which caused even more damage. After sharing my story, I found out my friend’s dad had the exact same issue with Safelite, and I’ve since seen many people online reporting similar experiences. This isn’t just a one-off, it’s a pattern. They use low-quality materials and show little regard for your time or your vehicle. I strongly recommend going elsewhere.

Absolutely the worst experience. Terrible service at the Danbury location and the 800 number was completely useless. They scheduled a morning appointment and cancelled day of bc they had to order the parts. They came five days later and dismantled the rear wiper motor bc they were afraid they would break it if they tried to install. They also cracked the side panels and didn’t replace them. So they put the rear window in with no wiper and no side panels. It actually looked better when it was broken. I had to call them for two weeks to get an answer on when they were going to fix it properly and they said they had ordered the side panels and they would install once the side panels arrived. A month went by and I heard nothing so I finally drove to the shop to meet the owner. He said safelite sets it up so that your calls go unanswered. Seriously!? He insisted the side panels were ordered but two months went by and heard nothing and would never return my calls. I ended up going through insurance and getting fixed at body shop. Safelite Danbury were absolutely horrendous. Will never use safelite again from this location or maybe ever.

The replacement windshield is fine but what's not fine is that the installer broke my OEM wind deflector on the front of the hood in multiple places, put making tape on the cracks to hold it together and never let me know. I brought the truck to the Danbury Safelite location to show them and after many emails and calls they refused to do anything for me... at all... when this was clearly their fault. The wind deflector is no longer made and I ended up having to repaint the entire hood because the front edge had damage from the deflector. Victor Padilla is the manager there and he acted like he would help but did not, only making it worse. Horrible experience and would never have these guys replace any windshields again.ServicesAuto windshield replacement

My experience at this location was very pleasant. I came here without an appointment due to my front windshield having a chip. Front desk and techs greeted me right away with smiles on their faces. A tech came out to see my chip and explained process. I was going to pay out of pocket because I didn't feel like dealing with insurance so they offered me a discount. But after asking them questions about the insurance process I was convinced to reach out to them. I have Geico and process was very simple. I filed a claim online and instantly was able to choose this location for repairs and was completely covered, saving me almost $200. I came with my two babies and waited in lobby for no more than 25 minutes as they fixed my chip. Shakima was the receptionist and was very kind. Also all the techs were very nice and respectful. Thank you guys and may God continue to bless you all 🙏

First appointment I pointed out an 18" mark between the panels in glass. Tech asked me if it was OK to install. I said NO. Second apt I pointed out a 10" scratch in the middle of the glass. Tech said it's in my line of view so no install. Third appointment they just didn't showed. I called and was told they were trying to find a glass to meet my standards. Like getting a glass that is not damaged was above their standards. 4 days later and still no call back. I called Glass America and next day a non damaged windshield was installed. Don't waste your time. Update: Comments like "Trying to find glass to meet MY standards" and "Apologize for not meeting MY expectations" are why you are loosing business. YOUR standards and YOUR expectations should be much higher. Wanting a glass that is not damaged or a phone call when you cancel an appointment are pretty basic expectations for anyone.

I had a windshield replacement appointment on Saturday 12/28. It began to drizzle that morning so my husband purchased a portable garage to cover my car. I did not receive a cancellation email or call for my 12-5pm appointment. We finally called the Danbury store at 4:45pm since no one had shown up. The person who answered confirmed they did, in fact, cancel my appointment! They rescheduled for 12/31 but when I picked up my car at completion, the inside of my vehicle was littered with glass. There was glass all over my dash, center console, both seats and on the floor. To top it off, my rear view mirror was also cracked. With the holidays, I had to drive around like that until today. They are supposed to come and remedy the situation. I was given a 12-5pm window - it is 2:20, and I have been unable to reach anyone at the store. Stay tuned...... **This will not allow me to upload photos**