Safelite AutoGlass

First appointment I pointed out an 18" mark between the panels in glass. Tech asked me if it was OK to install. I said NO. Second apt I pointed out a 10" scratch in the middle of the glass. Tech said it's in my line of view so no install. Third appointment they just didn't showed. I called and was told they were trying to find a glass to meet my standards. Like getting a glass that is not damaged was above their standards. 4 days later and still no call back. I called Glass America and next day a non damaged windshield was installed. Don't waste your time. Update: Comments like "Trying to find glass to meet MY standards" and "Apologize for not meeting MY expectations" are why you are loosing business. YOUR standards and YOUR expectations should be much higher. Wanting a glass that is not damaged or a phone call when you cancel an appointment are pretty basic expectations for anyone.

I don't normally write negative reviews but this place is **unbelievably bad**. Like wow. I had a mobile appointment scheduled for Tuesday to fill a small crack in the windshield. On Monday, Safelite left me a voicemail saying they had to cancel the appointment due to the cold. I totally understand (it is winter in the Northeast) but I have been calling this location all week to reschedule the appointment. No one picks up. This claim was marked as 'complete' in my car insurance, so I had to call my car insurance on Friday and tell them they needed to reopen the claim. My car insurance agent tried to contact this Safelite location and couldn't get through and ended up calling Safelite Corporate. The representative from Safelite Corporate also tried to give this location a call and was unable to get through either. Safelite Corporate said they could reschedule me with this location but since they aren't answering phones, I asked to be switched to another location. This has taken up a lot of my time and should not have been this frustrating or need for escalation to my insurance company or Safelite corporate.

The replacement windshield is fine but what's not fine is that the installer broke my OEM wind deflector on the front of the hood in multiple places, put making tape on the cracks to hold it together and never let me know. I brought the truck to the Danbury Safelite location to show them and after many emails and calls they refused to do anything for me... at all... when this was clearly their fault. The wind deflector is no longer made and I ended up having to repaint the entire hood because the front edge had damage from the deflector. Victor Padilla is the manager there and he acted like he would help but did not, only making it worse. Horrible experience and would never have these guys replace any windshields again.ServicesAuto windshield replacement

My experience at this location was very pleasant. I came here without an appointment due to my front windshield having a chip. Front desk and techs greeted me right away with smiles on their faces. A tech came out to see my chip and explained process. I was going to pay out of pocket because I didn't feel like dealing with insurance so they offered me a discount. But after asking them questions about the insurance process I was convinced to reach out to them. I have Geico and process was very simple. I filed a claim online and instantly was able to choose this location for repairs and was completely covered, saving me almost $200. I came with my two babies and waited in lobby for no more than 25 minutes as they fixed my chip. Shakima was the receptionist and was very kind. Also all the techs were very nice and respectful. Thank you guys and may God continue to bless you all 🙏

After waiting several weeks, they only found my replacement windshield damaged once I showed up for the appointment. Not ideal but I can see how it might not be their fault. I waited several more weeks for a service part. A rep called me and we agreed on a new date to have the windshield replaced. Unfortunately the rep scheduled it for the week prior to what we agreed on. I called their service center and spoke with a new rep, who confirmed they still had the windshield and set me up with a new service date. Only the day before I was scheduled to go in do I get a call saying my part was pending. Apparently it was deleted from my order and sent back. Their service manager promised to call me today and hasn’t. They also didn’t answer when I called multiple times. I’m going on four months with a cracked windshield and am fed up. This place is absolutely lousy at what they do.NegativeResponsiveness, Quality, Professionalism, Value

I had a windshield replacement appointment on Saturday 12/28. It began to drizzle that morning so my husband purchased a portable garage to cover my car. I did not receive a cancellation email or call for my 12-5pm appointment. We finally called the Danbury store at 4:45pm since no one had shown up. The person who answered confirmed they did, in fact, cancel my appointment! They rescheduled for 12/31 but when I picked up my car at completion, the inside of my vehicle was littered with glass. There was glass all over my dash, center console, both seats and on the floor. To top it off, my rear view mirror was also cracked. With the holidays, I had to drive around like that until today. They are supposed to come and remedy the situation. I was given a 12-5pm window - it is 2:20, and I have been unable to reach anyone at the store. Stay tuned...... **This will not allow me to upload photos**