Safelite AutoGlass

If I could leave zero stars I would. Two of our cars need glass repair. First Rav4 that needed a glass repair because large crack. Guy came but soon as got to our house he noticed the class was scratched. Yet he claims it was new. Now we have to wait another week for the glas. Or other car had a small chip tiny less dime down near the vent. I have had dozens of these repaired over life my various cars. First they canceled our first appointment last minute. Next the technician starts aggressively chipping away little chip. I never seen such aggressive hammering. Well I went do my stuff and comes to me and says the crack grew during the repair and the whole windshield needs to be repaired (surprise!!!!!) If hammer on glass that hard it’s going to crack more! We am have full glass coverage and I am sure this either a scam or just an incompetent technician. Go else where!!

Excellent service and very experienced team working here. They fixed my Tesla model 3 windshield replacement within three hours and Tesla dealership in Mount Cisco NY they gave me an appointment for almost a month later and they gave no time for fixing it and I have to drop off the car at their parking lot and they don’t know how long it takes to fix it, and I am 50 miles away from their place. Thank you.

I went here to get my windshield replaced after it cracked. I had to go to this location because of the special sensors on my Mazda CX-5. The service was slow and they finished right before they closed for the day letting me know that everything was recalibrated and all sensors were working correctly. Some time went by and my wipers and windshield rain sensors were not working properly. I had to go to Mazda to get it fixed since Safelite didn’t properly reinstall and calibrate my sensors and a part was missing. Although they claim to have a lifetime warranty, they would not reimburse me for their mistake that had to be fixed.NegativeQuality

John is my favorite person of the day. He has been so kind from the minute we met at 9 am when I dropped off my car to the minute I picked up the car at 4:30 pm. The problem was not the glass in the door, but instead the regulator. John advised us to pick one up and they would install it. So a quick trip to the store later, it was dropped off. The service fee to get the installation done was totally reasonable and it was all done the same day, which on a Saturday is a whole other miracle. So John, if you are reading this, thank you for just being amazing all day. My other car is a Jeep so this is just the start of a beautiful friendship.

Went in for a simple windshield replacement. They almost forgot to put my wipers back on, thankfully they remembered but put them on wrong and the wipers went past my windshield and hit my hood causing scratches and chipping the paint. They also removed the car camera/radar and improperly remounted the camera causing me to have errors on my dashboard disabling some safety features. I had to go to a dealership and pay out of pocket to fix their mistakes. They do an awful job. DO NOT RECOMMEND!

Awful. Girl could barely hold a conversation on the phone, tried to get a whole bunch of info before just giving me a price and then quoted me the premium rate without bothering to tell me there were cheaper options (I had already looked online). She also couldn’t manage to estimate how much the tax would be. If their phone person is this inept and shady, I wouldn’t trust them to touch my car