Safelite AutoGlass

So many incompetent staff. Originally booked a self pay appointment and was told I can switch it to insurance after. I had to speak with 4 people over the phone in order to make the switch. One said I just couldn’t keep my original appointment bc it was booked differently even though the glass for my windshield was already there waiting to be installed and the time slot was saved for me. Ridiculous. Then we get there and they still try to charge us the full amount saying we owe $1100 even though they can also see our deductible is only $500. What a disaster. Then someone randomly steps in and says it’s fine, I see your deductible is $500. Spent several HOURS only the phone and 45 minutes in person before my car is finally getting its windshield replaced. This should not be so difficult. Staff needs better trained on making and changing appointments.

Absolutely abysmal service. I need to get my windshield repaired right away as I was about to start a road trip and the chip was directly in the middle of the glass. There was no availability at my local shop in the near future. I needed to find a shop in the area that could support a repair Today. I called the service line and it literally routed me through the same menu options 10 different times. Calling the service line does not result in you connecting with a real person. I would love to use Safelite to repair my windshield, but I will go find a local repair shop that actually has a person that I can talk to to get my windshield fixed. A safe flight if you’re going to try and use voice automation when you call the phone number at least have somewhat of a reasonable AI. The one I spoke to was not even close to understanding what I needed.

Spending hard earned money on things like a chipped-turned-into-giant-crack windshield down right blows and frankly, at my age, I think I'd rather get stuck upside down on a ferris-wheel at a low budget fair with a shady ride operator than forking over a few hundred bucks because I thought I was doing a good thing by choosing a higher deductible with my car insurance agent. Well, at least I faithfully get a birthday card from a guy I've never met who claims to have my family in his good hands but I digress. If I'm being honest, the folks at Safelite were so professional and kind, I could've sprung for new windshields for everyone in the joint. Place was clean, not that it matters much when we're talking about a garage, but I like a well maintained restroom if I'm required to sit and wait. Well, I didn't sit and wait but my kids usually have to experience every toilet they pass for some reason and they remarked that it was clean just like we keep ours at home. The only negative was my kids weren't strong enough to open the door to exit the restroom and are still in therapy successfully dealing with the few seconds of trauma they experienced. Did I mention it was clean though? I recommend a professional doorman to open the door for all people, strong or weak, who can dispense breath mints and spritz cologne. You know, you can tell a lot about a place by how they keep the most personal room in the building! I've digressed again- sorry, it's a gift. We immediately felt welcome and in order to save my appointment, they had to find a windshield somewhere else since there was a shipping snafu. Rather than inconvenience me they absorbed the problem and gave me an upgraded product. Imagine that! Old school, good business, likeable experience, professional people, who also referred a pretty good Chinese restaurant nearby, which maybe I'll write a review after I spend a little quality time in my own glorious restroom.

Wasted a lot of my time. On June 13 I got a quote online and made an appointment for mobile windshield replacement on June 24. On the day of the appointment, I got a call saying that they didn't have the windshield in stock and they have to reschedule. After they got the windshield, a new appointment was scheduled for July 9. Around 2pm on July 9 I got a call from the tech saying he would probably be there around 5 or 5:30pm. Around 5:30 I got another call from the tech saying he didn't have the clips that he needed for my car and could we reschedule for first thing in the morning on July 11, so I agreed to that. On July 11, I got a call in the morning saying that someone didn't show up so they were short-staffed and could they come pick my car up, take it to their shop, and then drop it off when it was done. I didn't want a random person driving my car across town so I said I could drop it off even though I had to leave work and this wasn't convenient. I told the Safelite employee I would be there in about 20 minutes to drop the car off. Also, when I received an email confirmation of the new appointment, the price was $76 higher than my original quote. I brought this up on the phone and the employee said that we could look at it and get it fixed when I was there. When I got to the Safelite shop, there was no one in the lobby and I waited for about 10 minutes until the person I spoke with on the phone finally came back. I brought up the price difference and was told that some clips were not included in the original price quote and so the charge would be around $25 higher, but they couldn't even tell me what the exact cost would be. After they canceled on me 3 times, had me leave work to drive across town, and refused to give me the price I was quoted, I decided to have the windshield replaced somewhere else.

The scheduling was easy, with an at-home option for my fairly rural area. They provided text and phone follow-up to let me know when the tech was showing up during the windows. They also did all the dealing with the insurance company, so I just needed to pay my deductible. The tech (Nik) was very professional and detail oriented, down to making sure the windshield was completely clean and free of smudges from the installation. This was my first, trial, experience using Safelite, and I was completely satisfied. I have another car with a cracked windshield, and I'll definitely be using them again.

Called and scheduled an appointment weeks in advance. I am two hours away. Drove into town and received a call before appointment saying they could not find order, so sorry. Drove home for two hours. Had multiple interactions checking to make sure I was coming and everything was going to be great. What business is so shoddy they don’t check and manage inventory well before customer comes in? Called me one hour ahead of time. I had already made the drive. Find someplace else in town to get your auto glass.