Safelite AutoGlass

They sent a tech to my house with the wrong glass. And he said can I just cut off your rain sensor and install this class? I stated no and that I would like the other glass. They said they could do it. That there's an additional $240 for rain sensor which is ridiculous.Cause I was quoted in town for way cheaper.Than five hundred and fifteen dollars I will never ever ever tell anyone about safe lite Safelite does not repair and they do not replace they are ridiculous. Shut this company down, don't use them.

Wasted a lot of my time. On June 13 I got a quote online and made an appointment for mobile windshield replacement on June 24. On the day of the appointment, I got a call saying that they didn't have the windshield in stock and they have to reschedule. After they got the windshield, a new appointment was scheduled for July 9. Around 2pm on July 9 I got a call from the tech saying he would probably be there around 5 or 5:30pm. Around 5:30 I got another call from the tech saying he didn't have the clips that he needed for my car and could we reschedule for first thing in the morning on July 11, so I agreed to that. On July 11, I got a call in the morning saying that someone didn't show up so they were short-staffed and could they come pick my car up, take it to their shop, and then drop it off when it was done. I didn't want a random person driving my car across town so I said I could drop it off even though I had to leave work and this wasn't convenient. I told the Safelite employee I would be there in about 20 minutes to drop the car off. Also, when I received an email confirmation of the new appointment, the price was $76 higher than my original quote. I brought this up on the phone and the employee said that we could look at it and get it fixed when I was there. When I got to the Safelite shop, there was no one in the lobby and I waited for about 10 minutes until the person I spoke with on the phone finally came back. I brought up the price difference and was told that some clips were not included in the original price quote and so the charge would be around $25 higher, but they couldn't even tell me what the exact cost would be. After they canceled on me 3 times, had me leave work to drive across town, and refused to give me the price I was quoted, I decided to have the windshield replaced somewhere else.

Spending hard earned money on things like a chipped-turned-into-giant-crack windshield down right blows and frankly, at my age, I think I'd rather get stuck upside down on a ferris-wheel at a low budget fair with a shady ride operator than forking over a few hundred bucks because I thought I was doing a good thing by choosing a higher deductible with my car insurance agent. Well, at least I faithfully get a birthday card from a guy I've never met who claims to have my family in his good hands but I digress. If I'm being honest, the folks at Safelite were so professional and kind, I could've sprung for new windshields for everyone in the joint. Place was clean, not that it matters much when we're talking about a garage, but I like a well maintained restroom if I'm required to sit and wait. Well, I didn't sit and wait but my kids usually have to experience every toilet they pass for some reason and they remarked that it was clean just like we keep ours at home. The only negative was my kids weren't strong enough to open the door to exit the restroom and are still in therapy successfully dealing with the few seconds of trauma they experienced. Did I mention it was clean though? I recommend a professional doorman to open the door for all people, strong or weak, who can dispense breath mints and spritz cologne. You know, you can tell a lot about a place by how they keep the most personal room in the building! I've digressed again- sorry, it's a gift. We immediately felt welcome and in order to save my appointment, they had to find a windshield somewhere else since there was a shipping snafu. Rather than inconvenience me they absorbed the problem and gave me an upgraded product. Imagine that! Old school, good business, likeable experience, professional people, who also referred a pretty good Chinese restaurant nearby, which maybe I'll write a review after I spend a little quality time in my own glorious restroom.

The scheduling was easy, with an at-home option for my fairly rural area. They provided text and phone follow-up to let me know when the tech was showing up during the windows. They also did all the dealing with the insurance company, so I just needed to pay my deductible. The tech (Nik) was very professional and detail oriented, down to making sure the windshield was completely clean and free of smudges from the installation. This was my first, trial, experience using Safelite, and I was completely satisfied. I have another car with a cracked windshield, and I'll definitely be using them again.

How often do you look at your wiper blades when the weather is good? We found out that it is over 10 days for my wife’s car. After an 8 hour, in the safelite shop window replacement, we discovered (10 days later) that the job wasn’t finished. The need for wipers arose but oddly enough there were not any! Odd for sure and after some pondering all roads indicated the windshield replacement was the probable reason. I’m really disappointed that for an entire week and a half that our wipers were on a counter at a safelite shop and no one contacted us to let us know that something as variably important as wipers was forgotten. When we did contact , they did offer to finish the job if we could bring it to them again, no at home service was offered or any special accommodations to correct THEIR problem!

I got to be honest I expect better. First off I had to make a reschedule after waiting 3 weeks for an appointment. Then when I came in on the rescheduled day they were a man short so I once again rescheduled for that week’s Saturday at 7:00am. Got there and waited three hours. When I returned to check up on things my car was sitting out in the lot and I was told that due to some calibration issues I would have to wait and that they were working on a car ahead of mine. Mind you I was in the store when it had opened and the time was now 9:40am and my car was sitting off to the side because they couldn’t figure out the sensor issue. So I left once again. After some time around 11:00am they finally finished it. I showed up paid way too much for it. Then when I walked out to my car the hood was still unlatched from when they opened it from doing work on the interior. If I hadn’t noticed it and closed it properly it could have flown up when I drove on the highway right afterwards. I expect better from y’all this is not what I wanted from you guys.