Safelite AutoGlass

Came in with a back broken windshield on a Tacoma with an electric slider and when I picked up the vehicle there were tools left, broken glass all over my back seats, and my slider window siliconed shut open enough to let water in. Very disappointed for it to have turned out this way. I requested something written for my records that this broke during the repair, they said they submitted the claim with my insurance and included it but refused to give me a copy. I have not used Safelite before but I will try very hard not to do it again. I think there’s a reason this shop has a lower rating and I should have paid more attention to it. I hope this shop can make the improvements needed to offer people a better service because dealing with something broken on a vehicle is already stressful enough, now with monsoon season approaching there’s is more to stress about. I have also not received confirmation there was a claim through my insurance because nothing is under my account. Very sad and disappointed.

I went in on 6/27/25 to have my windshield replaced. During the replacement, they broke the new windshield leaving me with more damage than my previous one. They also left something, either tools or parts, on my car that I didn't realize until something flew off the top of my car while I was driving home. They rescheduled me for today, 7/10/25. I made the arrangements (again) so that I could drop off my vehicle and have a ride home. They called me this morning to let me know they were ready to reschedule my appointment. What? Terrible communication, customer service, and attention to detail. If it weren't for my insurance, I would go anywhere else. Now I have to take another day off work to reschedule a repair that should have been completed already. Update 7/16/25: Attached photo is their idea of getting things “back on track in no time.”

The knowledge, skill, and courtesy of the employees are worth the price of having your windshield repaired at Safelite Auto glass! They get very busy at times, so if at all possible schedule an appointment in advance. Michelle at the front desk helped locate an acceptable date and time for the repair. Alan got my car in and repaired by the promised time. I wish I had a "before" picture of the deep chip for comparison, but the photo with this review shows the after. You say 'I don't see where it was repaired'. You are right! I don't hardly see it either. It's in the very center of the photo that has the gray sun shade in the background. Very neat and clean shop, nice waiting area, with easy access from Kolb.

I decided to have my windshield replaced on a newer car that required programming because of my positive past experience with Safelite years ago. This visit was just the opposite.   They left plastic covers loose inside on windshield that rattled.  The outer side trim was also not connected either as I had a loud whistling sound while driving on the freeway and these could have flown off.  These are things I found about after I left.  My bigger issue is with their warranty for programming. The emails I received from them stated one year warranty.  The envelope for the receipt states programming is a 1 year warranty, but the receipt stated 30 days.  I went back into the store after noticing this and the lady at the counter was unable to explain it to me.  She said a manager would call me.  I never got a call.  I had to track down the store managers phone number.  I got in touch with Joe and his explanation was that it's a corporate thing. He even said I should have asked before install about the warranty discrepancy.  I said excuse me, why, your emails and company envelope state one year.  He was very defensive and combative in the conversation.  I the called customer service 800 number and spoke to a kind lady named Barb.  I explained my situation and she said that she could not do anything other than email their district manager, Jason Still to call me. She spoke highly of him and that he is great with customers.  Days later, no call.  Windshield installed 5/10/25. The worst part is that I claimed this with my insurance company and they charged them $1000. I originally got a quote to pay out of pocket for $599.  Wow, what a racket.  I will never go back.

Final verdict 17 Oct 2024: I called the help that left a comment on this post. The person on the phone didn't let me talk, made assumptions on the issue. I literally had to raise my voice and tell the person to stop talking, so I can tell him what the real issue was. They got me scheduled to come back in. I showed up and the notes that was left with the technician was the assumption and not what I addressed. Didn’t matter anyways because that location said they couldn’t help me anyways. Very poor customer service at all levels, at location, and the main customer service help line. I really hate to say this because I used Safelite as my main place but beg all of you to avoid this company at all costs. They are not the same like they used to be. I have a coworker with a BMW that has been in an ongoing battle with them for the last six months… not the best way to support the stakeholders. New edit: Safelite has nice people but still issues. They will replace the trim on the windshield but won’t do anything with the sound. The sound is in the dash and they claim that they didn’t cause it. However, this rubbing sound happened after this appointment. They are trying to claim it’s the compressor, it’s not. They are trying their best to put the responsibility somewhere else. I have an outside source saying that they have dropped something round the blower. So now I have an appointment with the dealer (24 Sep 2024), just for them to tell me what I already know and prove that Safelite made a mistake. Also, my HUD is really blurry now and hurts my head when I look at it, I’m assuming another mistake that they would put the blame elsewhere. Be warned, save yourself the drama, save yourself the headache, save yourself acquisitions, and just go somewhere else. I use to love Safelite and used them all the time when I lived in Texas, this will be my last time being a customer. Edit: I figured out that the rubbing sound is connect to the A/C. I don’t know why a windshield replacement started this issue but I would like this fixed. Original message: Tried calling multiple phone numbers but all lead to a useless automated computer. I rather have had to discuss this over the phone but here I am. Just got my windshield replace today (26 Aug 2024) on an 22’ Santa Fe and now there is a rubbing sound coming from the dash every time the vehicle turns on or off. Both panel trim that rests on the windshield is sticking out and loose. The people were nice in person but the non-user friendly computer phone call is really distasteful. I would like this issue fixed and maybe double checked after that. Please view photos for incomplete work.

Had window replaced. Car was scratched. Discussed with manager and we looked through all photos they take before starting, we found one scatch that did not match up with their time stamp. Manager said yes scratch is our fault. Asked me to go get a quote for repair, which I did. Returned few days later and presented quote. After 3 weeks and multiple phone calls manager finally returns my call and states no we are not covering damage with no reason other then someone else determined they are not covering. Ok, then why did you have me get a quote after you agreed it was Safelites fault? No response, and basically hung up. It is unfortunate becasue we have used Safelite and this location for many cars, but no more. Will be contacting insurance company to discuss.